Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Ver más
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Consulta las opiniones de los clientes
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order throu... Ver más
La empresa ha respondido
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
La empresa ha respondido
A customer service was extremely responsive to my worry about delay by the carrier in delivering my medicine. They were helpful and reassuring on the phone and replaced my medication even though it wa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Información de contacto
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
618 opiniones
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Just really bloody good at what they do!
I've had a great experience with CloudRx. They're always punctual with deliveries and really good at keeping you informed of each stage of the process so you know exactly what's happening with your prescription, which I find comforting as I can't really function without my medication. Their customer service is also brilliant, I called them today to check the status of a prescription and the woman I spoke to was so helpful, efficient and really empathetic. Great stuff all round guys!
20 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your fantastic feedback. We’re delighted to hear that you’ve had such a positive experience with our service and that our delivery updates and communication help provide reassurance throughout the prescription process. We understand how important it is for medication to arrive reliably and on time, so it’s wonderful to know this has made a difference for you.
We’re also very pleased to hear that our customer service team was able to assist you in such a helpful, efficient, and empathetic way. Your kind comments will be shared with the team and are truly appreciated. Thank you again for your support.
— The CloudRx Team
Helpful on the telephone when I rang…
Helpful on the telephone when I rang for some advice. Very promptly despatched my prescription which arrived the next day.
13 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your lovely feedback. We’re pleased to hear that our team was helpful when you called for advice and that your prescription was dispatched promptly and arrived the very next day. We appreciate your support and are glad we could provide a positive experience.
— The CloudRx Team
Exceptional customer service
The customer service (thank you Samantha!) was outstanding, Super responsive, warm and friendly and sorted my issue immediately
18 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your wonderful feedback. We’re delighted to hear that you received outstanding customer service and that your issue was resolved quickly and efficiently. Samantha will be especially pleased to hear your kind comments about her warm, friendly, and responsive support. We truly appreciate you taking the time to share your experience.
— The CloudRx Team
All is good
The telephone is answered by a very polite friendly person. One is listened to and one’s query is sorted and actioned immediately. The post is swift. All in all a very good pharmacy.
8 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review. We’re so pleased to hear that you’ve had such a positive experience with our team and service. Providing friendly, helpful support and resolving queries promptly is very important to us, so it’s wonderful to know this has been reflected in your experience. We’re also glad that you’ve found our postal service swift and reliable. Your feedback is greatly appreciated.
— The CloudRx Team
Easy and quick delivery
10 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your review. We’re delighted to hear that you found the delivery process easy and quick. We appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
Normally very good
Normally very good. I have had a misunderstanding in the past which was resolved by email. Most recent reminder email requesting payment when next delivery was due didn't happen, but I was still able to log in and order. I use royal mail for delivery as it is the most effective where I live.
17 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback and for your continued support. We’re pleased to hear that previous issues were resolved promptly and that you were still able to place your recent order successfully.
Please note that reminder emails have now been switched off following a request from the clinic. Going forward, all repeat prescription requests will need to be made via email, telephone, or through our patient portal.
We also appreciate your comments regarding Royal Mail delivery and are glad this continues to work effectively for your area.
— The CloudRx Team
Respuesta de CloudRx
Thank you for your kind words. We’re delighted to hear you’ve found our team polite, helpful, and quick to assist—we really appreciate your feedback.
Great service
Never had an issue, once prescription ordered and paid for the medicine arrives well packaged and on time.
9 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re glad to hear you’ve consistently had a smooth experience and that your medication arrives well packaged and on time after ordering. We really appreciate you taking the time to share this.
Great service all round
All my deliveries have been great no issues.
7 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re really pleased to hear your deliveries have all gone smoothly with no issues, and we appreciate you taking the time to share your experience.
Very quick service and easy to use
15 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re glad to hear you found the service quick and easy to use, and we really appreciate you taking the time to share your experience.
Very helpful
Very helpful and quick to act when deliveries go missing thank u
15 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind feedback. We’re glad to hear you’ve found our team helpful and quick to respond when delivery issues arise. We appreciate you taking the time to share this.
Really quick delivery
Spoke to my medical professional on Wednesday and my medication arrived in a discrete box the next day. Excellent service.
8 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re really pleased to hear your medication arrived quickly and discreetly after speaking with your medical professional. We appreciate you taking the time to share your experience.
A dreadful service
A dreadful service.
The company listed my home address incorrectly despite it being provided more than once. This caused two attempted deliveries to fail and my antibiotics arriving a week late.
11 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused.
We understand how frustrating it must have been to have your address recorded incorrectly despite providing it more than once, especially as this led to failed delivery attempts and a delay in receiving your antibiotics. That is not the level of service we aim to provide.
We take this seriously and will ensure your details are reviewed and corrected so this does not happen again. We’d also like to look into what went wrong with the address handling process to prevent repeat issues in the future.
If you’d like, please contact us directly so we can confirm your correct details and make sure any future deliveries are prioritised and handled smoothly.
Very efficient service
Very efficient service. Can’t find anything to criticise.
9 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re glad to hear you’ve had an efficient and positive experience with our service, and we really appreciate you taking the time to share it.
Another seamlessly good experience with…
Another seamlessly good experience with CloudRx, prescription requested and delivered without a hitch. Great service, thank you
14 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your lovely feedback. We’re really pleased to hear your experience with CloudRx was seamless and that your prescription was delivered without any issues. We appreciate your support and kind words.
Very helpful whenever I need to call…
Very helpful whenever I need to call with questions, resolved issues quickly, lovely and approachable staff
3 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind feedback. We’re really pleased to hear that our team has been helpful, approachable, and able to resolve your issues quickly whenever you’ve needed support. We appreciate you taking the time to share this.
Product not in stock.
8 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We’re sorry for any inconvenience caused. The product was not in stock at the pharmacy, as we don’t have the capability to safely store all medications on-site. For some medications, we place orders on a prescription basis, which means we order them as soon as payment is received.
Once the medication arrives at the pharmacy, it is processed the same day. Correspondence was sent to advise you of this and provide available options. We sincerely apologise for any inconvenience and appreciate your understanding.
— The CloudRx Team
Fantastic customer service
Cloudrx was fantastic. I had a problem with the delivery and they sorted it out immediately and still got my medication to me on time! 10/10 for service!!
7 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your fantastic feedback! We're delighted to hear that we could resolve your delivery issue quickly and ensure your medication arrived on time. Your 10/10 rating means a lot, and we truly appreciate your support!
— The CloudRx Team
Excellent review I must say
Excellent review I must say , this is the best and stress free order and delivery I’ve received and so so happy about it
Pls keep up the good work
2 de abril de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful feedback! We're thrilled to hear that your order and delivery experience was stress-free and enjoyable. We truly appreciate your kind words and will keep striving to provide the best service possible.
— The CloudRx Team
So so good I've not had a good…
So so good I've not had a good experience with Dr franks in the last month but lately when I've orderd my latest which was 2.5mg and 5mg mounjaro I've had it sent it out within a week so at the moment I do rate a 5 I just hope they can get bk to me as ive cancelled my subscription by accident and ive asked them to put it right so I can order on a monthly subscription payments but noone is getting back to me
14 de enero de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We're glad to hear that your recent Mounjaro orders were sent out quickly and that your experience has improved.
We’re sorry to hear about the difficulties with your subscription. While we’re unable to make changes to subscriptions as this is done directly via Dr Franks, we’re happy to continue assisting with your orders and ensure they are processed smoothly. We appreciate your patience and understanding.
— The CloudRx Team
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