Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Ver más
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Consulta las opiniones de los clientes
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order throu... Ver más
La empresa ha respondido
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
La empresa ha respondido
A customer service was extremely responsive to my worry about delay by the carrier in delivering my medicine. They were helpful and reassuring on the phone and replaced my medication even though it wa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Información de contacto
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
618 opiniones
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Brilliant speedy service
Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just outside the order time for next day delivery. They are always fast and reliable. Will only use CloudRx.
17 de julio de 2026
Opinión espontánea
Quick service
Quick service, well packed delivery and accurate shipping. Invoice could be itemized for easier billing though.
24 de junio de 2026
Opinión espontánea
I’ve been using CloudRX on and off for…
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order through on the phone so I’ve had a few times where it would have been more convenient for me to put in a larger order and save on postage but they would have already processed the order while we were speaking so too late! Otherwise can’t fault them.
16 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for taking the time to share your feedback and for being a loyal customer over the years.
We're delighted to hear that you've consistently been happy with our service and the speed of our deliveries. We also appreciate your comments regarding the ordering process. We understand how combining items into a larger order can be more convenient and help save on delivery costs, and we're sorry that we've occasionally processed your order before you had the opportunity to add additional items.
Your feedback is valuable and will be shared with our team as we continually look for ways to improve our service and customer experience.
Thank you again for your continued support, and we look forward to serving you again in the future.
— The CloudRx Team
Responsive customer service
A customer service was extremely responsive to my worry about delay by the carrier in delivering my medicine. They were helpful and reassuring on the phone and replaced my medication even though it was very expensive. It arrived safely and in the proper cold state the next day.
16 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for taking the time to leave such a kind review.
We're so pleased to hear that our customer service team was able to provide reassurance and support during what we know must have been a worrying situation. We understand how important it is for temperature-sensitive medication to arrive safely and on time, so we're glad we could arrange a replacement promptly and that it reached you in the correct cold condition the following day.
— The CloudRx Team
Great Pharmacy, excellent service
I have always received excellent service through this pharmacy. I had a recent issue where my some of medication arrived damaged. Jonathon helped me resolve this quickly and efficiently, supplying me with replacements within 24 hours. Great Pharmacy, excellent service.
16 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your kind review and for taking the time to share your experience.
We're delighted to hear that you've consistently received excellent service from our pharmacy. We're sorry that part of your medication arrived damaged, but we're pleased Jonathan was able to resolve the issue quickly and arrange replacements for you within 24 hours.
Your feedback means a great deal to our team, and we truly appreciate your continued trust and support. We will be sure to pass your feedback on to Jonathon. We look forward to continuing to provide you with the high level of service you expect.
— The CloudRx Team
Had a query about my repeat…
Had a query about my repeat prescription, got a very prompt reply and then a very quick turnaround to deliver my prescription.
15 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review! We're delighted to hear that your query was answered promptly and that your repeat prescription was processed and delivered so quickly. We really appreciate your feedback and are pleased we could provide a smooth, efficient service. Thank you for choosing us!
— The CloudRx Team
Excellent service
Excellent service, ordered at 2pm on a Monday and delivered 10am the next morning. Can’t believe a pharmacy can be so responsive, thank you!
13 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review! We're delighted to hear that you were impressed with both the speed of our delivery and our service. Providing a fast, reliable experience is something we work hard to achieve, so it's fantastic to know we exceeded your expectations. Thank you for your support, and we look forward to helping you again in the future!
— The CloudRx Team
Super efficient service with goods…
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
13 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review! We're delighted to hear that you've had such a positive experience with our service. It's great to know that our fast delivery and seamless process have made a difference.
We really appreciate your support and look forward to serving you again soon!
— The CloudRx Team
Respuesta de CloudRx
Thank you for your fantastic review!
We're so pleased to hear that you found our service fast and efficient. Your kind words about our pharmacy mean a great deal to the team.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your support!
— The CloudRx Team
Excellent efficient service
Excellent efficient service. Thank you.
7 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review!
We're delighted to hear that you found our service excellent and efficient. Providing a smooth and reliable experience is always our goal, so it's wonderful to know we met your expectations.
— The CloudRx Team
Group B Strep screening service
I used this service for Group B Strep screening in pregnancy. The kit arrived quickly and the instructions were clear. I was very impressed by the turnaround speed, I posted my samples back on a Thursday and received my results on the Monday. I wouldn't hesitate to use this company again.
9 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review!
We're delighted to hear that you had a positive experience using our Group B Strep screening service. It's great to know that your kit arrived promptly, the instructions were clear, and that you were pleased with the quick turnaround for your results.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your recommendation and wish you all the very best with the rest of your pregnancy.
— The CloudRx Team
Excellent service and fast delivery.
Excellent service and fast delivery.
7 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your lovely review!
We're delighted to hear that you were happy with our service and fast delivery. Providing a reliable and efficient experience for our patients is always our goal.
— The CloudRx Team
Highly recommended
Cloud rx offer an excellent, speedy service. Delivery is quick and parcels well packaged. Any queries I have had are always responded to really quickly by one of the team.
6 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful recommendation!
We're delighted to hear that you've had such a positive experience with CloudRx. It's great to know that you've found our service fast and reliable, and that your queries have always been answered promptly by our team.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
— The CloudRx Team
Excellent service
Excellent service, easy to order, arrives undamaged and well packed . It’s distributed very quickly therefore always arrives within the timeframe.
1 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your fantastic review!
We're delighted to hear that you've found our service easy to use and that your orders arrive quickly, well packaged, and in perfect condition. Providing a reliable and efficient service is very important to us, so it's wonderful to know we've met your expectations.
Thank you for choosing CloudRx and for taking the time to share your experience. We really appreciate your support and look forward to continuing to provide you with excellent service.
— The CloudRx Team
Excellent customer service
Excellent customer service. I had a slight hiccup with delivery of meds and the pharmacy went above and beyond to sort it out for me- despite it not actually being their fault! Really kind and understanding staff. Brilliant! Could not have wished for anything more.
10 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your wonderful review!
We're sorry to hear there was a slight hiccup with your delivery, but we're delighted to know our team was able to help resolve everything for you. Providing kind, understanding, and supportive service is something we pride ourselves on, so it's fantastic to hear that this was reflected in your experience.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
— The CloudRx Team
Disappointed
I had 2 prescription, rather than pay 2 expensive postage charges I called and requested that the be combined to one parcel. This is apparently not possible. But I was advised to pay for both and then advise by email. One postage charge would be refunded and both items packaged as one. I did that, to be advised essentially with the same information. By the time I responded two separate parcels had been dispatched and I paid £9.75 more than I should have had to pay. How difficult a problem can this be to not have an efficient solution
10 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience was disappointing. We understand your frustration, particularly after contacting us in advance to try to combine your prescriptions into a single delivery.
Having looked into this, we can confirm that the refund for one of the delivery charges was actioned. However, we're sorry that your orders were dispatched separately before they could be combined.
We appreciate your feedback regarding this process, and we'll ensure it's shared with the relevant team as we continue to review how we can improve the ordering and delivery experience for our patients.
Thank you again for bringing this to our attention.
— The CloudRx Team
Always very good
10 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your review! We're so pleased to hear you've had a positive experience with CloudRx. Your support means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
— The CloudRx Team
Review of CloudRx - Sidonie
Review of CloudRx Customer Service and Sidonie
I recently ordered my medication through CloudRx and was advised that it would be delivered the next day. Unfortunately, three days later the medication had still not arrived, which was concerning, especially as the contents needed to be kept cool.
I contacted CloudRx customer services and spoke with Sidonie, who immediately took ownership of the issue. She informed me that the courier had marked the package as delivered and had apparently thrown it over a gate. No delivery note had been left to indicate where the package had been placed, leaving me unaware of its whereabouts and concerned about the condition of the medication.
I explained that the medication required refrigerated storage and that, given the delay and the way it had been delivered, I could not be confident that it remained safe to use. Sidonie was understanding, professional, and reassuring throughout the conversation. She promptly arranged for the outdated medication to be collected and for a replacement supply to be sent out.
What impressed me most was her proactive approach to preventing similar issues in the future. Sidonie arranged for my future deliveries to be sent via Royal Mail Signed For, ensuring that medication will be handed over and signed for upon delivery. She also confirmed that she would raise a formal complaint with DPD regarding the courier's handling of this delivery.
Although the initial delivery experience was disappointing, the outstanding customer service provided by Sidonie completely restored my confidence in CloudRx. She listened carefully, took my concerns seriously, provided a clear solution, and followed through with practical measures to prevent the problem from happening again.
Rating: 5/5 for Customer Service
Thank you, Sidonie, for your professionalism, empathy, and excellent customer care. You turned a frustrating situation into a positive customer experience.
10 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for taking the time to leave such a thoughtful and detailed review.
We're very sorry to hear about the issues you experienced with your original delivery. We understand how important it is that refrigerated medication is delivered safely and correctly, so we appreciate how concerning this situation must have been.
We're delighted to hear that Sidonie was able to help resolve the issue and restore your confidence in our service. Providing compassionate, proactive support is something we strive for, and it's wonderful to know that Sidonie kept you informed, arranged a suitable resolution, and took steps to help prevent similar issues with your future deliveries.
Your kind words and recognition mean a great deal, and we'll be sure to pass your feedback on to Sidonie. We're also grateful for your patience and understanding while we worked to put things right.
Thank you again for choosing CloudRx. We truly appreciate your support and look forward to continuing to provide you with the high standard of service you deserve.
— The CloudRx Team
I have been a customer for several…
I have been a customer for several years now and only had good experience with CloudRX. Postage is very quick too. Can truly recommend.
10 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your kind review and for being a valued customer over the years.
We're delighted to hear you've consistently had a positive experience with our service and that your deliveries have arrived quickly.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
— The CloudRx Team
I find that it’s professional
I find that it’s professional, reliable and very quick to respond and send out prescriptions.
6 de julio de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your lovely review.
We're delighted to hear that you've found our service professional, reliable, and responsive. Ensuring prescriptions are processed efficiently and keeping our patients supported throughout the process is very important to us.
We really appreciate you taking the time to share your feedback and thank you for your continued support. We look forward to continuing to provide you with a high standard of service.
— The CloudRx Team
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