Brilliant speedy service. I had run out of my medications and hadn’t realised until 3pm on a Fri. I emailed and explained and they arrived first thing Saturday morning by DPD, even though it was just... Ver más
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Consulta las opiniones de los clientes
I’ve been using CloudRX on and off for years and they always provide a good service and meds delivery is quick. However, I’ve deducted a star because they’re sometimes too quick to put the order throu... Ver más
La empresa ha respondido
Super efficient service with goods being delivered in most cases the next day! If only more businesses could deliver in a seamless, no drama way. Efficiency at its best!
La empresa ha respondido
A customer service was extremely responsive to my worry about delay by the carrier in delivering my medicine. They were helpful and reassuring on the phone and replaced my medication even though it wa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Información de contacto
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
618 opiniones
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I have prescribed a weight loss pen…
I have prescribed a weight loss pen which did not work and I sent proof of pen but cloudrx disagree to help and dissolve the matter and throuh my pen and never refund my money. They are scam and play games with customers. I ask for my pen but they disposed my pen.
Don't trust CloudRx I have proofs of there disgraceful behaver there staff are a scam
20 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.
We made several attempts to resolve/troubleshoot this with you via email and carried out a full assessment of the pen you returned. As outlined in our terms and conditions—agreed to prior to us collecting the device—our non-return policy states that any pen submitted for testing will not be returned.
Following thorough testing by our pharmacy team, no manufacturing fault was identified. The results indicated the issue was related to usage rather than a defect, and evidence of these findings was also provided to you.
In line with our policy, replacements are only issued where a verified manufacturing fault is confirmed. Where no fault is identified, the device is disposed of safely in accordance with pharmacy procedures.
We understand this outcome may be disappointing; however, we have followed the agreed process throughout. If you would like further support or guidance, our team remains happy to assist.
— The CloudRx Team
Order came earlier than expected
Order came earlier than expected. Right on time
13 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thanks for your feedback! We’re glad your order arrived earlier than expected and still right on time—that’s exactly what we aim for. Appreciate you choosing us, and we hope to deliver for you again soon!
— The CloudRx Team
Respuesta de CloudRx
Thanks so much for your kind words! We’re really glad to hear you felt well-informed throughout—keeping you updated every step of the way is something we take pride in. We appreciate your support and hope to serve you again soon!
— The CloudRx Team
Excellent customer service
Excellent customer service, quick response to questions and very fast dispatch/delivery of products.
11 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your wonderful feedback! We’re so pleased to hear that you found our customer service helpful and responsive, and that your order arrived quickly. Providing a smooth and efficient experience is really important to us, so it’s great to know we’re delivering on that.
We truly appreciate your support and look forward to serving you again!
— The CloudRx Team
Fantastic service from CloudRx
Fantastic service from CloudRx! The whole process is quick, simple, and very professional. Communication is clear, delivery is fast, and the team are always helpful. It’s made managing my prescriptions so much easier. Highly recommend!
11 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your kind words! We’re delighted to hear that you’ve had such a positive experience with our service. Making prescription management simple, fast, and stress-free is exactly what we aim for, so it’s great to know we’re hitting the mark.
We truly appreciate your recommendation and look forward to continuing to support you in the future!
— The CloudRx Team
Respuesta de CloudRx
Thank you so much for your kind words!
We’re delighted to hear that you’ve had such a positive experience with our service. Your feedback is truly appreciated and motivates us to keep delivering the highest standard of care.
— The CloudRx Team
Fast, reliable & consistent.
Fast, reliable and consistent. My doctor's office use their service to fulfill my prescriptions and the process to order and pay is simple and easy to follow. I will give 4 stars because every shipment costs about £9 despite the fact they are a dedicated (captive) service. I would agree to add a premium to "same day/emergency" delivery but for the regular ones, it seems a bit unfair for the regular customer using their service year after year.
16 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your thoughtful feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you’ve found our service fast, reliable, and consistent, and that the ordering and payment process is simple and easy to follow. It’s great to know we’re providing a smooth experience for you.
We also understand your concerns regarding the delivery charge, particularly as a regular, long-term customer. Your point about differentiated pricing for standard versus same-day or urgent deliveries is completely valid, we’d like to clarify that the delivery charge reflects the requirements for safely handling and shipping medication, ensuring it reaches you securely and in the correct conditions.
Thank you again for your continued support — it truly means a lot to us.
— The CloudRx Team
I was very impressed with the way they…
I was very impressed with the way they dealt with my order which initially went astray, they responded to my concern and very soon I was able to start my treatment. I liked their what seemed personal touch.
12 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your lovely feedback.
We’re really pleased to hear that you were happy with how your order was handled, especially when things didn’t go quite to plan initially. It’s great to know that our team was able to respond quickly and get everything resolved so you could begin your treatment without too much delay.
We’re also glad that the personal touch came through — that’s something we genuinely strive to provide for every patient.
Thank you again for your support, it means a lot to us.
— The CloudRx Team
Respuesta de CloudRx
Thank you so much for your kind feedback!
We’re delighted to hear that you’re happy with the quick service — it’s something we work hard to maintain. Your support is really appreciated, and we look forward to continuing to provide you with an excellent experience.
— The CloudRx Team
Could be better
Unfortunately, every time I need a repeat prescription I have to chase CloudX for it, even though my private clinic told me I would receive reminders from them. In reality, I usually have to send two emails before I get a response.
I also noticed that the price of Androfeme has been increased without any notification, which is disappointing.
On the positive side, once the request is processed the delivery is very quick, which is great. However, the delivery charge is quite high.
Overall, the service would be much better if communication improved and reminders were actually sent as promised.
13 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for taking the time to share your feedback — we’re really sorry to hear that your experience hasn’t met expectations.
We’d like to clarify that we have been instructed by your clinic to stop sending automated reminder emails. This approach is intended to give patients more flexibility to request their medication as and when they need it, helping to avoid prescriptions being issued when they’re not required and potentially losing repeats. We do appreciate that this may differ from what you were initially told, and we’re sorry for any confusion this has caused.
In terms of communication, we aim to respond to all enquiries within the hour wherever possible. Having reviewed your account, we can see that all previous correspondence has been responded to promptly on first contact. It’s possible that our replies may have been directed to your junk or spam folder, so we would recommend checking there and adding us to your safe sender list to help ensure you receive our responses going forward.
We’re sorry to hear your concerns regarding the recent price increase for Androfeme and the delivery charge, and we will ensure this feedback is passed on to the relevant team.
We’re pleased that you’ve had a positive experience with the speed of delivery once your order has been processed, and we truly appreciate your balanced feedback. We’ll continue working to improve our communication and overall service.
— The CloudRx Team
Absolutely the best pharmacy to deal…
Absolutely the best pharmacy to deal with the lady helping me today was fantastic even phoning my clinic to help me split the items into smaller groups to keep it affordable! Thank you so much I’m sure her name was Avril , hope so such a kind caring person
12 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you so much for your lovely review! The team member who helped you was Sidonie, so we’ll make sure she hears your kind words. We’re thrilled to hear that you found her support so helpful and caring—it really means a lot to us to know we’ve made things easier for you!
— The CloudRx Team
Great service and communication
Great service and communication
12 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your feedback. We're pleased to hear that you found our service and communication to be excellent. We truly appreciate your support!
— The CloudRx Team
Respuesta de CloudRx
Thank you for your positive feedback. We're delighted to hear that you consistently receive excellent service from us. We truly appreciate your support!
— The CloudRx Team
Wonderful online pharmacy
Wonderful online pharmacy. Helpful every time I deal with them. Very fast delivery even when away on holiday.
4 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review. We're thrilled to hear that you find our online pharmacy helpful and that your deliveries have been fast, even while on holiday. We truly appreciate your continued support and feedback!
— The CloudRx Team
Respuesta de CloudRx
Thank you for your feedback. We're delighted to hear that you were pleased with both our service and product. We truly appreciate your support!
— The CloudRx Team
Always a good experience using this…
Always a good experience using this company. Very straightforward and fast delivery, helpful customer service too.
2 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your wonderful review. We're pleased to hear that your experience with CloudRx has always been positive, with fast delivery and helpful customer service. We truly appreciate your feedback and continued support.
— The CloudRx Team
Used these quite a few times now as a…
Used these quite a few times now as a patient, never dissappointed me.
9 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind review. We're delighted to hear that your experiences with CloudRx have always been positive. We truly appreciate your continued support and look forward to assisting you again in the future.
— The CloudRx Team
Ripped off!
Very disappointed that they reduced the price by £75 on my delivery day - wiping out any loyalty points I had earned and a whole lot more. Then on top of that, no loyalty points added for my latest purchase. Time to look elsewhere!
2 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for sharing your feedback. We’re sorry to hear about your experience. CloudRx does not operate a loyalty scheme, so it’s possible there has been some confusion with your clinic.
We’d be happy to help clarify this—please contact our Customer Services team at pharmacy@cloudrx.co.uk so we can investigate further and assist you.
— The CloudRx Team
Always had my prescription delivered on…
Always had my prescription delivered on time and with care and attention
1 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your kind feedback. We're delighted to hear that your prescriptions have always been delivered on time and with care. We truly appreciate your support and are glad to know our service meets your expectations.
— The CloudRx Team
Prescription within 24hrs
I ordered my prescription the prescription was sent out the same day. I was sent tracking information and I received my prescription within 24hours. Excellent service
2 de marzo de 2026
Opinión espontánea
Respuesta de CloudRx
Thank you for your fantastic review. We're thrilled to hear that your prescription arrived so quickly and that the tracking information was helpful. We’re glad you had an excellent experience and appreciate you taking the time to share it.
— The CloudRx Team
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