The Co-operative Bank Opiniones 

I needed to make a CHAPS payment. I decided to visit the branch at Derby as I didn't fancy doing this online or by phone. I was seen quickly without having made an appointment. I took in my ID and relevant paperwork. The woman who dealt with my transaction - I didn't catch her name - was very helpful and informative and she cross checked everything with her supervisor which was reassuring. The transaction was successful and not stressful.

a suspicious text message sent to me about a payment that was declined . this is why i contacted the fraud dept . the member of staff helped me figure out that the payment was a subscription payment i hadnt realised i had signed up for and the company trying to take payment was a different name than the company i had dealt with originally . i was very worried but with the help of the customer service staff member i was able to resolve the worry and cancel the subscription without the stress of cancelling my card
i dont contact the bank very often (no need) but the odd times i have had to they have been very helpful

Tried to make a £333 credit card purchase at 2.30 am which failed to go through with messages from unfamiliar numbers saying there would be calls, again from unfamiliar numbers shortly - ten hours later. Asked to verify identity with security questions from over 25 years ago.

In this time of fewer bank branches available to customers the Co-operative bank at Chester le Street provides a great service from friendly, efficient staff

I find using this bank and their web site very easy, I have been with the bank over 50 years and have always found the Bank and its staff, first rate. always willing to help/advise with any questions.
Would not hesitate to recommend them.

Called them yesterday as part of my ongoing effort to access MY money, but it was the same old story.

The first woman I spoke with was barely engaged stating that '"we have not been able to complete security..." after I gave a lengthy explanation of the reason why I was calling of something of my experience, thing is one onle says what she said anout secuity if and when the security questions have been asked and the caller fails, but the questions had not been asked, and when challenged about asking why I am calling she replied "I'm just being friendly...", so i asked to make a complaint anout her.

A female complaint handler came onto the call, I got into why I was calling which was thus...Paypal allowed myself to go through the motions of opening an account roughly three years ago amd then instantly disabled it and I asked them at the time and several other times during the intervening years to either lift the limitation or cloase the account to which everytime they refused. Now fast forwad to early this year where I had need to call them but took the opportunity of asking agein, this time they said yes, but i began asking "if you can do this now you could have done it three years ago and after asking that quetion four times he said "yes".

Also, call cenre staff when I tell them to 'end the call as they are not helping' often try to say that they cannot end the call, only to then backtrack and say 'they are ending the call, with myself saying if you can do that now you could have done it at the begining.

Likewise if the this dishonedy outfit backs off and restores everything back to normal then I will be saying you could have done this when I first told you.

The woman I was now speaking with said that she needed my account details to do as she said "see what she can do", I told her this is not good enough, she needs to guaratee that the embargo on my money is lifted, she made another couple of attemps to get what 'she' wanted and when it was clear to myself that she was not helping I told her to end the call, and I had to tell her repeatedly to do this, as she did not like that almost as much as I dislike being played as a foll by phrases such as 'look into it" or 'see what they can do'. Eventually she was forced to end the call on my terms.

This bank yjinks that the account holder is a donkey while they sticj a carrot in front of out noses to get us to go where they want = my advice to everyone is not to play that game, so not automayically assume the position of a donkey.

I cannot believe based personal experience of this bank that thry trcrive so many good trviews, I suspect that bots are involved. I shall be asking trustpilot to revired these positive reviews in this light.

I visited the local branch of the coop bank to pay in a cheque. The service was very efficient and I would recommend anyone to this bank.

Requested to call due to fraud check on a transaction, everything went smoothly, spoke to a knowledgeable person who sorted it out expertly.

I've been with the Co-op Bank for quite a few years now and I've always found them very efficient, with helpful services, rewarding savings accounts and reliable faff free current accounts. Honest, fair and secure banking, can't go wrong really.

Terrible bank locked me out of my account 6 weeks ago ….and I’m still locked now, won’t speak to me just says someone from the fraud department will be in touch within 24 houtd

We've banked with the CoOp for well over 40 years, and in that time we've never had anything but the best of service. The mobile app is great and super easy to use. Overall, and for it's ethical policies. I'd have no hesitation recommending The CoOp Bank to anyone.

Taking far too long to answer phone. 45 minutes not acceptable

The staff member was really helpful, knowledgeable and efficient. She encouraged me to ask any questions and checked that I had understood. The matter was settled thoroughly and quickly.

Easy to conduct everyday banking. Staff all friendly and real people. Happy to bank with the Co-op.

Im a cooperative customer for 15 years. The reasons are excellent customer service to clarify i always received the correct information to assist my decision making. The security and fraud detection is excellent i feel safe being cooperative customer. I decided to visit my nearest branch because I needed guidance on the next steps of a account that's close to maturity. I knew what I wanted so I accessed the website but I wasn't sure how to progress. It was easier for me to listen to staff explaining information and guidance. I can check my understanding because it was so much clearer communicating face to face.
As usual the branch is clean with a welcoming vibe. This was reflected in my communication with staff. They reminded me of the type of account and discussed options (different accounts available) that I could discuss with staff in detail. I chose telephone appointment to put next steps into practice with a named person. It was very efficient and friendly I didn't feel rushed throughout my interaction with staff. I left feeling satisfied by the experience.

Excellent service so far from co-op used the switch from my old account to my new one. Seamless banking with no hickups .

Cooperative bank is a good bank they listen to you

Great customer service both in the branch and online…there are no issues with communication. The app is also easy to navigate and use which is great outside of branch hours

Very professional and very friendly, made me feel at ease and understood exactly what I wanted

The Coop 's staff are uniformly excellent. This time, I'd lost my debit card and the lady who answered my call was quick, polite and efficient throughout.