An independent mortgage advisor had got us onto a Co-op deal we weren't happy with and it seemed that we were locked in - in desperation, I booked an appt with a Co-op mortgage advisor who was fantast... Ver más
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Consulta las opiniones de los clientes
The Banking assistant who served us, (I'm not sure of her position) Her name is Manisha or Manesha (not sure of the spelling) She was absolutely brilliant, very confident and clearly knew her busines... Ver más
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The staff are so friendly, professional,helpful and kind. Nothing is too much trouble and they will always go the extra mile to ensure that my query is fully understood, and the resolution is explaine... Ver más
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It seems you need to pay for an Experian account to setup internet banking. I’ve failed five times being asked questions that I would not be able to answer without one. ‘What date did you open one o... Ver más
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Información sobre la empresa
Sobre The Co-operative Bank
Escrito por la empresa
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Información de contacto
Reino Unido
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Excelente
21 mil opiniones
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I switch to a new bank because I had an…
I switch to a new bank because I had an issue with my previous bank after a potential scam and the lack of speaking to an actual person.
All dealing I have had with The Co-operative bank have been, courteous, helpful and pleasant after going through security checks.
28 de agosto de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Josephine, I'm sorry to hear about your previous experience and the stress it caused. We're glad we could provide a more positive and personal experience for you. - Sammie
I called the bank to request for a…
I called the bank to request for a replacement card and the process was very smooth and fast. The bank staff was very experienced and respomded to my request swiftly. It was a very good experience overall and I commend the bank for upholding the excellent quality of service.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Thambipillai, we're pleased to hear you had such a positive experience with us. It's wonderful that our team was able to assist you swiftly with your replacement card request. We appreciate your kind words about our excellent service. - Sammie
The Co-operative Bank not as good as it used to be
The Co-operative Bank used to be really good and customer service was fairly instant. Recently, although individuals I spoke to were professional, understanding and pleasant, it is much harder to get through now. I am very hacked off that EVERY time I contact the bank about my credit card, the card subsequently stops allowing me to use it for online payments. This is particularly annoying as there are no longer local branches (nearest is approximately 60 miles away).
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Todd, please accept my apologies for the difficulties you've experienced with getting through to us and the subsequent issues with your credit card after contacting us. We understand how frustrating it must be. We appreciate you acknowledging the professionalism of our team members. If you'd like me to look in to this further for you, please respond to the request via Trustpilot for your contact information. Alternatively, you can also send me a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Kind regards – Sammie
Helpfulness and integrity.
11 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Andrew, thank you for your 5 star review. I'm glad to hear you've found our staff to be helpful, with integrity. - Sammie
Excellent mortgage assistance
An independent mortgage advisor had got us onto a Co-op deal we weren't happy with and it seemed that we were locked in - in desperation, I booked an appt with a Co-op mortgage advisor who was fantastic! Understanding, encouraging, explained things really well, and gave me options, finding me a deal I'm really happy with. When we get close to coming off our fixed rate in 2 years time I'll come straight back to the Co-op direct.
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Hannah, we're pleased to hear that our mortgage advisor was able to help you find a deal you're happy with. It's wonderful to know that their understanding and clear explanations made such a positive difference. We look forward to welcoming you back in the future! - Sammie
Easy banking
Been with co op bank for about 50 years and never has any issues.The app is so easy to navigate
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Alison, we're pleased to hear you've been with us for about 50 years without any issues and find our app so easy to navigate. Thank you for your wonderful feedback! - Sammie
Because you stopped me being robbed
Because you stopped me being robbed
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi John, we're incredibly grateful for your kind words and are so glad we could help. Thank you for sharing your positive experience! - Sammie
Polite helpful staff
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Robert, thank you for your 5 star review. I'm glad to hear you've found our staff to be polite and helpful. - Sammie
Had to visit the bank for paying in…
Had to visit the bank for paying in cheques, staff extremely pleasant, professional,asked about further help or advice.
Well done team.
Chubs
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Chubs, we're so pleased to hear that your visit to the bank for paying in cheques was met with pleasant and professional staff. It's wonderful to know our team was helpful and offered further assistance. - Sammie
The lady I spoke to understood the problem and sorted it out.
The lady I spoke to understood the problem straight away, was sympathetic and understanding, patient and resolved the problem quickly.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Michael, it's great to hear that our colleague understood the problem straight away and was sympathetic and understanding. It's wonderful to know they were patient and resolved the problem quickly. - Sammie
Yet more incompetence from the 19th…
Yet more incompetence from the 19th century Co-operative Bank. I just got an email from these abusers about their last few weeks of laughable incompetence. Their gaslighting email does not even include a method of response beyond phoning their chronically and permanently understaffed phone line.
What a joke. The Co-op Bank despises their business customers. Not even an email address to respond to. 19th century attitude.
Sammie, I will respond if you agree to pay my business account for the terrible level of service we have had to endure from the Co-op. Why does the Co-op not use email? It's not the 1980's!
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Stuart, I'm sorry to hear about your frustration and the negative experience you've had with our recent communications and support options. I understand how challenging it can be when you feel there aren't adequate ways to get in touch.
I've sent you a request through Trustpilot for your contact information. If you'd like a call back please respond to this request. Alternatively, you can message me on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Just quote 'Trustpilot' in your message and we'll be able to link it back to this review. Kind regards – Sammie
Staff member phobe was extremely…
Staff member phobe was extremely helpful and very pleasant and polite and professional excellent job
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Dhanjal, we're so pleased to hear that our staff member was extremely helpful, pleasant, polite, and professional. Thank you for your wonderful feedback! - Sammie
The co-op bank is ethical which is very…
The co-op bank is ethical which is very important to me plus they do care about my money and they genuinely want to make sure I am doing the right thing when I wish to withdraw money
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Nasirn, we're so pleased to hear that our ethical approach is important to you and that you feel we genuinely care about your finances. It's wonderful to know you appreciate our efforts to ensure you're making the right choices. - Sammie
Went to the branch in Colchester and…
Went to the branch in Colchester and being a wheelchair user I found the lift to get in wasn’t working one of the staff came out to help me do my banking and then filed a complaint for me
19 de agosto de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Glenn, we're happy to hear our colleague was able to assist you and ensure your banking needs were met despite the lift issue. We appreciate you sharing your positive experience. - Sammie
The staff are so friendly
The staff are so friendly, professional,helpful and kind. Nothing is too much trouble and they will always go the extra mile to ensure that my query is fully understood, and the resolution is explained clearly and succinctly. Always a great pleasure to deal with such dedicated and caring staff. Thank you all so very much !
21 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi David, we're so pleased to hear about your positive experience. It's wonderful that our staff are friendly, professional, and always go the extra mile to ensure your queries are understood and resolved clearly. - Sammie
I have had no problems with smile bank…
I have had no problems with smile bank easy site to use good customer service .
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Ron, we're so pleased to hear you've had no problems with us and find our site easy to use, along with good customer service. Thank you for your wonderful feedback! - Sammie
I moved to Monzo as it’s superior in…
I moved to Monzo as it’s superior in terms of app, customer service, ease of use, the entire experience easy vs like pulling teeth on hold with the co-op or getting app glitches.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Catherine, I'm very sorry to hear that our app, customer service, and overall experience haven't met your expectations. We appreciate you sharing your feedback. If you'd like to discuss this further, please provide your contact details via Trust Pilot and I'll arrange a call back for you. Alternatively, you can message us on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Please quote Trustpilot in your message, so we can link it back to this review. Kind regards – Sammie
Good to Talk with Sharon Durham
Although there was a time delay on the line and we were sometimes talking over each other, Sharon Durham explained everything in detail.
29 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Paul, we appreciate you highlighting the detailed explanation provided by Sharon. We are working to improve our line quality for smoother conversations. - Sammie
I would not remain with a bank if it…
I would not remain with a bank if it messed me around or had routines that foxed me and made me feel stupid.
Co-op does well
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Carl, we're happy to hear that our services meet your expectations and that you feel valued. We appreciate your positive feedback. - Sammie
A lot that is good, but
A lot that is good, but what is not good is very irritating. No branch locally, so everything has to be done on-line. Managing the account on desktop is easy, but App not always easy on my mobile, and doesn't seem to allow full functionality. To be honest, thinking of changing to another bank.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Graham, we're sorry to hear that the lack of a local branch and the app's functionality have caused you frustration. We understand how important it is to have full access and ease of use on your mobile, and we appreciate you bringing these points to our attention. Your feedback is valuable as we strive to improve our services. If you'd like to discuss your feedback further, please provide your contact details via Trust Pilot and I'll arrange a call back for you. Alternatively, you can message us on Facebook (https://www.facebook.com/thecooperativebank) or X (https://x.com/CooperativeBank). Please quote Trustpilot in your message, so we can link it back to this review. Kind regards – Sammie
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