Luke Thornton from the Colchester Branch is easily contactable when I need to open a new account or ask about different options or make changes to any of my accounts! Initially the telephone banking t... Ver más
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Consulta las opiniones de los clientes
Co op Business Banking is a joke. They have not updated their systems in decades. And when they do attempt to upgrade, it crashes and is out of action for days. Their 'upgrade- over the w/e of 18th... Ver más
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Due to changing circumstances I needed to change my account and reallocate some resources. I called into my local branch at Chester-le-Street- I outlined the position with counter staff who were extre... Ver más
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I opened a Co-op Bank account almost 40 years ago, because of ethical policy, then moved to their online/phone version Smile which was one of the first accounts of this type and has always been very e... Ver más
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Información sobre la empresa
Sobre The Co-operative Bank
Escrito por la empresa
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Información de contacto
Reino Unido
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Excelente
21 mil opiniones
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A longstanding satisfied customer
We've banked with the CoOp for well over 40 years, and in that time we've never had anything but the best of service. The mobile app is great and super easy to use. Overall, and for it's ethical policies. I'd have no hesitation recommending The CoOp Bank to anyone.
3 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Richard, thank you so much for your loyalty over the past four decades! We're delighted to hear that you have consistently experienced great service, find our digital tools straightforward to use, and appreciate our commitment to ethical values. Your recommendation means the world to us. - Sammie
Taking far too long to answer phone
Taking far too long to answer phone. 45 minutes not acceptable
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Alan, thank you for your feedback and I'm sorry about our call wait times. We are reviewing our call staffing to improve this. I've requested your contact information so we can discuss this, alternatively please message us through Facebook or X. Thanks - Christian
The staff member was really helpful
The staff member was really helpful, knowledgeable and efficient. She encouraged me to ask any questions and checked that I had understood. The matter was settled thoroughly and quickly.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Susan, we're pleased to hear that our team member provided such helpful, knowledgeable, and efficient service. It is wonderful to know that she made sure all of your questions were answered and that your matter was resolved so thoroughly. Thank you for sharing your positive feedback with us! - Sammie
Easy to conduct everyday banking
Easy to conduct everyday banking. Staff all friendly and real people. Happy to bank with the Co-op.
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi JS, we're delighted to hear that you find your daily transactions so straightforward and that our team provides a friendly, approachable experience for you. Thank you for taking the time to share your kind feedback with us. - Sammie
I'm a cooperative customer for 15 years
Im a cooperative customer for 15 years. The reasons are excellent customer service to clarify i always received the correct information to assist my decision making. The security and fraud detection is excellent i feel safe being cooperative customer. I decided to visit my nearest branch because I needed guidance on the next steps of a account that's close to maturity. I knew what I wanted so I accessed the website but I wasn't sure how to progress. It was easier for me to listen to staff explaining information and guidance. I can check my understanding because it was so much clearer communicating face to face.
As usual the branch is clean with a welcoming vibe. This was reflected in my communication with staff. They reminded me of the type of account and discussed options (different accounts available) that I could discuss with staff in detail. I chose telephone appointment to put next steps into practice with a named person. It was very efficient and friendly I didn't feel rushed throughout my interaction with staff. I left feeling satisfied by the experience.
30 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Paulette, we're glad you enjoyed your experience with us and truly appreciate your loyalty over the past fifteen years. We are happy to hear that our commitment to providing clear guidance and robust account security has continuously met your standards over the years. It is wonderful to know that your recent visit to our local office provided the welcoming atmosphere and face-to-face clarity you needed regarding your maturing funds. We're pleased that our team could outline your available options attentively and help you seamlessly set up a dedicated follow-up call without making you feel rushed. Providing thorough, personalised support is always our goal, and we are delighted that you left feeling completely satisfied with your visit. Thank you for sharing such detailed feedback about your interaction with our team. - Sammie
Excellent service so far from co-op…
Excellent service so far from co-op used the switch from my old account to my new one. Seamless banking with no hickups .
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Greg, we're delighted to hear that your experience moving over to us went so smoothly and without any issues. Thank you for taking the time to share your positive feedback and for choosing to bank with us! - Sammie
Cooperative bank is a good bank they…
Cooperative bank is a good bank they listen to you
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Joseph, we are so pleased to hear that you have had such a positive experience with us and feel truly heard by our team. Thank you for taking the time to share your kind feedback. - Christian
Great customer service both in the…
Great customer service both in the branch and online…there are no issues with communication. The app is also easy to navigate and use which is great outside of branch hours
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Shaun, we're pleased to hear that you are enjoying such great communication with us both in branch and online. It is wonderful to know that our app provides a convenient and seamless experience for you outside of branch hours. - Sammie
Very professional and very friendly
Very professional and very friendly, made me feel at ease and understood exactly what I wanted
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Jane, we're pleased to hear that our team was able to make you feel comfortable while taking the time to fully grasp your needs. Thank you for taking the time to share your wonderful feedback with us! - Sammie
The Coop 's staff are uniformly…
The Coop 's staff are uniformly excellent. This time, I'd lost my debit card and the lady who answered my call was quick, polite and efficient throughout.
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Charles, it's great to hear that our team provided such quick, polite, and efficient support when you misplaced your debit card. It is wonderful to know that our colleague was able to assist you so smoothly during a stressful situation. We appreciate you taking the time to share your positive feedback. - Sammie
Switched and now regret it
Took a chance and changed banks after 25 years and am seriously unimpressed already.
Whilst all for good security co-op bank have left me both disappointed and embarrassed. I made an online payment to pay a significant invoice and could see immediately the funds debited on my account so advised the vendor I had paid. Some 6 hours later supplier called me to query why I said I had paid them when I had not! I was both shocked, concerned and very embarrassed. Where had the money gone? Had I accidentally sent to the wrong place or been scammed?
This was only the beginning of my issues when trying to call the bank.
20 minutes on hold then a conversation going round in circles before being told they had held the payment as potential fraud! I support security checks but it is beyond my comprehension that co-op should do this and not do me the basic courtesy of telling me. Nor should the payment show as a debit if it is actually unreleased. As a bare minimum it should show somehow as pending to give me at least a clue.
After 35 minutes on the phone and being passed to the fraud dept i was told it had now been released. Not a single apology from anyone.
I called my supplier and after profusely apologising assured him payment would now arrive swiftly.
At 9am the following day he called to say he had still not been paid.
After another 20 minute wait for anyone to answer the phone at co-op and being transferred to fraud team again I was told it had still not been released due to ‘technical issues’!
The lady then eventually assured me it had now been released which it duly was.
The appalling communication, wait times and and administrative incompetence here is staggering and I wish I’d stayed put. I have made a formal complaint but have zero confidence.
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Andrew, I am truly sorry to hear about your recent experience and the frustration caused by the held payment, long wait times, and lack of clear communication. It is completely understandable how stressful and embarrassing this situation was with your supplier, especially after recently switching to us. Your feedback regarding how payments are displayed and the service you received has been shared with our team to help us improve. I've requested your contact information so we can discuss this. Thanks - Christian
Just switched over to Co-op Bank and…
Just switched over to Co-op Bank and needed to speak to someone about an issue. I honestly couldn’t believe how good the service was! Got through quickly, spoke to a really helpful member of staff, and the problem was sorted out in just a couple of minutes. ⭐⭐⭐⭐⭐
Absolutely first-class customer service — friendly, efficient and hassle-free. If this is what Co-op Bank service is like, I’m really glad I switched! Highly Recommend.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Craig, welcome to the bank! We're so pleased to hear about your fantastic experience after making the switch. It is wonderful to know that your call was answered quickly and that our team member resolved your issue so efficiently and warmly. Thank you for sharing your feedback and for your recommendation! - Sammie
Banking is so easy,moving one amount to…
Banking is so easy,moving one amount to another account could not be easier. Also the coop is quick to inform if there is anything suspicious happening on my account.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Christine, we're pleased to hear that you find managing your accounts and transferring funds so easy. It is also wonderful to know that you feel well-protected by our prompt updates regarding any unusual activity on your account. Thank you for taking the time to share your positive experience. - Sammie
Coop staff are very knowledgeable and…
Coop staff are very knowledgeable and there is no rush to complete each interaction. I welcomed the hour that was allocated
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Carol, we're pleased to hear that our team was knowledgeable and took the time to ensure your needs were fully taken care of without feeling rushed. - Sammie
Visit to my branch
The operative in the branch. Managed to resolve my problem with professionalism. And in a prompt manner.
This is why branches should be kept open
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Chris, we're delighted to hear that our branch team was able to resolve your issue so quickly and professionally. It is wonderful to know you had such a positive experience visiting us, and we truly appreciate you taking the time to share your feedback. - Sammie
We are so fortunate to have a branch we…
We are so fortunate to have a branch we can visit in person, with real people who do their best to serve us and keep our money and information safe.
Always happy to give advice, in a friendly manner.
Well done, the Co-op!
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Penny, we're pleased to hear that you enjoy visiting your local branch in person. It is wonderful that our team provides friendly advice while working hard to keep your money and personal details secure. - Sammie
Great bunch of staff at Ilford branch…
Great bunch of staff at Ilford branch friendly and helpful.
My only criticism is the braches closing times are ridiculously to early i mean 2pm branches close is not good in my opinion especially when I have a short lunch break to go to bank then find they are closed . Not Good
1 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Stephen, we're happy to hear that our Ilford team provided friendly and helpful service, and we thank you for the five-star rating. We recognise that our early 2pm closing time creates difficulties for your schedule during short lunch breaks, and we appreciate you sharing this feedback. Please accept my apologies for the inconvenience. - Sammie
Been banking with coop for over 40…
Been banking with coop for over 40 years never had an issue always at the end of the phone for me very supportive and always looked after my money
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Tamarianshorto, we're delighted to hear about your long-standing loyalty over the past four decades. It is wonderful to know that our telephone support team has consistently been there to assist you and keep your finances safe. Thank you for taking the time to share your kind feedback with us. - Sammie
Bank
The. People helped me out a lot and put my mind at rest
28 de septiembre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Christopher, we're pleased to hear that our team was able to support you and give you complete peace of mind. Thank you for taking the time to share your wonderful five-star feedback with us! - Sammie
Polite, helpful, professional customer support at Business Banking
Darius was articulate, professional and courtious in his efforts to assist me in getting change of signatories letter to local branch via his manager.
2 de octubre de 2026
Opinión espontánea
Respuesta de The Co-operative Bank
Hi Lynn, we are so pleased to hear that our colleague provided professional, articulate, and courteous assistance with sending your document to the local branch. Thank you for taking the time to share your positive feedback. - Christian
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