The Co-operative Bank Opiniones 

I am always exceptionally happy with the Co-operative bank. There staff are very helpful and friendly and whenever there is a problem it is sorted out in no time at all. Very happy with this bank. That is why I have been a customer of there's for over twenty years.

Business banking is a joke with this outfit,stopping 95% of payments for security checks despite a rigorous code generating app they use,staff havnt a notion what you are they are talking about and some would be better finding a new job they are that incompetent!

Embarrassing to say the least when trying to pay a customer,50 times a week I have to call the fraud department which is just not acceptable,don’t want your apologies sort yourselves out it’s 2026 not 1986

There’s a pattern here with the poor reviews time you done something about it…….

IMPOSSIBLE TO LOG INTO PERSONAL ACCOUNT SINCE COOP DECIDED TO SEND VERIFICATION CODES TO MOBILE. DOESN'T WORK. USELESS.CANNOT BE CONTACTED ONLINE FOR THE SAME REASON. WORDS FAIL> GET YOUR ACT TOGETHER PLEASE.

The bank contacted me about a suspected fraudulent transaction. the dialogue was professional and focussed on my needs. i was very satisfied with the whole experience. it is what i have come to expect of the bank after being a customer for more than 40 years.

I had a problem whereby my card was locked off, the waiting time for someone to take my call was nearly 50 minutes, but once it was answered service was absolutely brilliant. So, thank you very much .

My request was dealt with professionally and with a smile. All good, thanks.

Visited the branch in Glasgow. Staff member very helpful polite and resolved my issues

The staff member went out of her way to help.

Resolved my bank card compromised problem .

I needed to make a CHAPS payment. I decided to visit the branch at Derby as I didn't fancy doing this online or by phone. I was seen quickly without having made an appointment. I took in my ID and relevant paperwork. The woman who dealt with my transaction - I didn't catch her name - was very helpful and informative and she cross checked everything with her supervisor which was reassuring. The transaction was successful and not stressful.

a suspicious text message sent to me about a payment that was declined . this is why i contacted the fraud dept . the member of staff helped me figure out that the payment was a subscription payment i hadnt realised i had signed up for and the company trying to take payment was a different name than the company i had dealt with originally . i was very worried but with the help of the customer service staff member i was able to resolve the worry and cancel the subscription without the stress of cancelling my card
i dont contact the bank very often (no need) but the odd times i have had to they have been very helpful

Tried to make a £333 credit card purchase at 2.30 am which failed to go through with messages from unfamiliar numbers saying there would be calls, again from unfamiliar numbers shortly - ten hours later. Asked to verify identity with security questions from over 25 years ago.

In this time of fewer bank branches available to customers the Co-operative bank at Chester le Street provides a great service from friendly, efficient staff

I find using this bank and their web site very easy, I have been with the bank over 50 years and have always found the Bank and its staff, first rate. always willing to help/advise with any questions.
Would not hesitate to recommend them.

I visited the local branch of the coop bank to pay in a cheque. The service was very efficient and I would recommend anyone to this bank.

Requested to call due to fraud check on a transaction, everything went smoothly, spoke to a knowledgeable person who sorted it out expertly.

I've been with the Co-op Bank for quite a few years now and I've always found them very efficient, with helpful services, rewarding savings accounts and reliable faff free current accounts. Honest, fair and secure banking, can't go wrong really.

We've banked with the CoOp for well over 40 years, and in that time we've never had anything but the best of service. The mobile app is great and super easy to use. Overall, and for it's ethical policies. I'd have no hesitation recommending The CoOp Bank to anyone.

Taking far too long to answer phone. 45 minutes not acceptable

The staff member was really helpful, knowledgeable and efficient. She encouraged me to ask any questions and checked that I had understood. The matter was settled thoroughly and quickly.