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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Ver más

Valorada con 1 estrellas sobre 5

I ordered an egg on 28th Feb and still haven’t received it, after having a few emails from Sam giving false hope on delivery dates before Easter. I have since asked for a refund and had no respon... Ver más

Valorada con 1 estrellas sobre 5

Bought two advent calendars back in November and still haven’t received them. Contacted them after 10 days to inform them we hadn’t received and no reply. I have chased numerous times since but all em... Ver más

Valorada con 1 estrellas sobre 5

Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on insta... Ver más

Información sobre la empresa

  1. Fábrica de chocolate

Escrito por la empresa

cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(104)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I ordered an Easter egg from cocoa plus…

I ordered an Easter egg from cocoa plus in March, I never received my order, they took money from my account, I’ve tried contacting them about 20 times and never heard back to got a refund, definitely a scam

29 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Great chocolate, poor on delivery this year

I've bought Cocoa+ products for a few years now. It's tasty chocolate with good calories:protein ratio, and the Easter eggs in particular are a real treat. This year, however, the delivery was VERY last minute (afternoon on Easter Sunday, despite ordering early), and I had zero communication from the company when I was querying the delivery – not their best performance.

5 de abril de 2026
Valorada con 3 estrellas sobre 5

3 stars

3 stars - chocolate delicious 5 stars, service very poor 1 star.
I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase them twice and they finally arrived on 4th April which was Easter Saturday which meant half of my staff didn't receive them until after Easter, making them kind of pointless!

1 de abril de 2026
Valorada con 1 estrellas sobre 5

Customer service is shocking

Customer service is shocking, didn’t receive part of my order, they ignore emails. I’ve ordered before from this company but the last two years they have completely gone down hill. AVOID!!!!

1 de abril de 2026
Valorada con 1 estrellas sobre 5

No reply from Cocoa+

I ordered a protein Easter egg. It arrived all smashed up in the box. I tried contacting the company to arrange a replacement or refund and they never replied. Buy at your own risk!!

1 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order ignored and not shipped

Ordered the protein Dubai chocolate bars off their website over two weeks ago and never received them, sent queries to three different company emails and received no response. Avoid!

26 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t buy from this company!

Bought two advent calendars back in November and still haven’t received them. Contacted them after 10 days to inform them we hadn’t received and no reply. I have chased numerous times since but all emails have gone unanswered. Having bought Easter eggs and advent calendars off this company for the last 4 years this is really disappointing.

15 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered an advent calendar back in…

I ordered an advent calendar back in October and I have heard nothing since. Sent many many emails but no one has replied. £15 lost!!!! Do not order from this company as website is still receiving money off people and not sending goods

22 de noviembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Easter Egg order

Good quality had to pre order but product arrived on time as stated

14 de abril de 2025
Logotipo de cocoa plus

Respuesta de cocoa plus

Thank you Stephen for your order. Glad you enjoyed the Protein Easter Egg!

Valorada con 5 estrellas sobre 5

Healthy Chocolate Just Wow!

This company's products are fantastic! I have been buying my "naughty" treats here for a long time now and the best thing is they aren't really that "naughty". The prices are fair and delivery is always prompt. What's not to love...

26 de abril de 2025
Valorada con 5 estrellas sobre 5

Highly recommend

My son asked for this Easter egg as a healthier alternative. I was a little worried after ordering and reading some reviews. I needn’t have worried. The communication was excellent, the Easter egg arrived and my son loves it. Tastes great. Delighted with the company and highly recommend. Will definitely order from them again.
No wonder it was voted the Best Alternative Easter Egg by BBC Good Food.

22 de abril de 2025

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