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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Ver más

Valorada con 1 estrellas sobre 5

I ordered an egg on 28th Feb and still haven’t received it, after having a few emails from Sam giving false hope on delivery dates before Easter. I have since asked for a refund and had no respon... Ver más

Valorada con 1 estrellas sobre 5

Bought two advent calendars back in November and still haven’t received them. Contacted them after 10 days to inform them we hadn’t received and no reply. I have chased numerous times since but all em... Ver más

Valorada con 1 estrellas sobre 5

Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on insta... Ver más

Información sobre la empresa

  1. Fábrica de chocolate

Escrito por la empresa

cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

Todas las opiniones

(104)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I have ordered protein chocolate advent…

I have ordered protein chocolate advent calendars and Easter eggs for the last 3-4 years. My boys and husband absolutely love them. They all have a sweet tooth but like to eat healthy so this chocolate ticks all the boxes. Thanks guys! 😋

3 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful!

It was a present for my partner for Easter, it was very pleased and the chocolate is lush!!!
Good present for a gym guy and very tasty!

24 de marzo de 2024
Valorada con 5 estrellas sobre 5

The eggs were gifts for Easter

The eggs were gifts for Easter, and everyone is very pleased with them. They appreciated the taste and texture but especially the healthier macros so that they could be included in their diet plans and training regimes. Overall an excellent treat.

25 de marzo de 2024
Valorada con 5 estrellas sobre 5

Great Service

Order arrived quickly. It included a handwritten note thanking me for my purchase and also made reference to my having ordered before. Felt my purchase was important.

12 de marzo de 2024
Valorada con 5 estrellas sobre 5

The delivery said 3 to 6 days and it…

I ordered my advent calendar on the 8 th November and received it on the 1st December it was later than expected but it did get delivered and I was very happy with the quality of it

30 de noviembre de 2023
Logotipo de cocoa plus

Respuesta de cocoa plus

Hi Julie,

Thanks for your order! We have checked your tracking and it shows delivery was made on 30th November.

We use Royal Mail for deliveries with an option to use FedEx. On this occasion your order was certainly delayed but we will take responsibility for the slow service.

Have a great Christmas!

Dean

Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM THIS COMPANY!

I placed an order on the 1st November and never received a confirmation email. I contacted the company today (21st November) to get an update. They told me that Royal Mail had returned the item because I wasn’t “known at the address”. I sent proof that I was and asked why I haven’t received a refund if Royal Mail returned the item. I’m still yet to receive a confirmation of my refund. DO NOT ORDER FROM THIS COMPANY!

21 de noviembre de 2023
Opinión espontánea
Logotipo de cocoa plus

Respuesta de cocoa plus

Hi Ashley,

As a small business, we cannot accept this review.

For transparency; the customer (in this case Ashley) entered in an incorrect shipping address. As a result her item was returned back to sender and when informed that the address was incorrect the customer wanted a refund which was duly granted.

We cannot be held accountable if the customer enters an incorrect shipping address.

Thank you!

Valorada con 3 estrellas sobre 5

Poor service but Products are great and have used on and…

Products are great and have used on and off over the years BUT I am so disappointed in the recent customer service. I order easter products in March, only half arrived but still no responses about fulfilling or refunds. Its such a shame - I ordered assuming I was benefitting a small business but the standards have slipped!

1 de abril de 2023
Opinión espontánea

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