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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

3 stars - chocolate delicious 5 stars, service very poor 1 star. I ordered 8 Easter eggs on 19th March well in advance of Easter. I'm not sure what happened but they didn't arrive, I had to chase the... Ver más

Valorada con 1 estrellas sobre 5

I ordered an egg on 28th Feb and still haven’t received it, after having a few emails from Sam giving false hope on delivery dates before Easter. I have since asked for a refund and had no respon... Ver más

Valorada con 1 estrellas sobre 5

Bought two advent calendars back in November and still haven’t received them. Contacted them after 10 days to inform them we hadn’t received and no reply. I have chased numerous times since but all em... Ver más

Valorada con 1 estrellas sobre 5

Ordered Easter eggs over a month ago but never got a dispatch email so I emailed to find out when they’d be delivered, got no response and no delivery. Have emailed 3 times and contacted them on insta... Ver más

Información sobre la empresa

  1. Fábrica de chocolate

Escrito por la empresa

cocoa+ is the home of High Protein Chocolate and functional Chocolate which tastes delicious whilst packing a mighty protein and beneficial hit! All our chocolate is indulgent and caters for all your needs when it comes to getting that chocolatey treat! Aiming to improve our customer service!


Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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2,8

Todas las opiniones

(104)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good customer service

Swift communications and resolution after a minor miscommunication. Products delivered within the selected timeframe and appear to be of good quality.

19 de abril de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very slow delivery, no communication

I placed an order for an protein easter egg on 21st March. It is now 16th April and although they continue to sell them on their website which also states they were despatched two days ago, I've received nothing. I have had no updates at all and emails are ignored so sadly I feel I have lost my money.
Update: The egg finally arrived on the day before Easter Sunday and luckily I was at home to receive it. I never got a single update from this company so by then I'd gone out and made an emergency purchase for the person this is for. In the end it took almost a month for the order to be honoured. It is with a heavy heart that I ever write a bad review about a small company as I do my utmost to support small independent businesses, but I won't be ordering from this place again, it's too stressful.

21 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give a zero star I would

If I could give a zero star I would. Warning to others...Do not purchase. Despite contacting and also through PayPal, no response to anything. Even PayPal have chased them to reply....but guess what NOTHING.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a taster pack which is free…

I ordered a taster pack which is free you just pay for the delivery but unfortunately it never arrived. I received a refund for the postage and a new taster pack sent out with 24 hour delivery which I really appreciate thank you. Would recommend & will order in the future.

4 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never arrived, no communication

Ordered on October 24th and still haven't received. Messaged on shop pay in November, no response. Emailed also, still no response. Can't even get a refund from them.

14 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t trust them

Don’t trust them. I ordered in August and never received my order. I emailed Sam (who replied almost immediately) and he assured me they were sorting it and promised extras in my order for the inconvenience. I’ve been chasing it every month since and have been ignored and not received my order.

20 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I’d read the reviews

Wish i’d read the reviews before ordering as it seems my experience is all too common. Ordered almost 3 weeks ago, I chased twice when I hadn't received any notification of dispatch. Sam assured me he would look into it and arrange delivery with some extra freebies as an apology. Still no sign of the delivery and my emails requesting a refund have been totally ignored. Seriously disappointing customer service from this small business will definitely not be recommending to anyone.

18 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wouldn’t even give them a 1 star

Wouldn’t even give them a 1 star. Ordered a month ago and nothing! I’ve tried contacting numerous times via email, shop and other platforms just to be ignored! Absolute shocking customer service. Avoid this company at all costs!! Save your money.

6 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order not received and emails ignored.

I ordered an Easter egg from this company in February this year as I'd had one before and it was really good. This year, my money was taken (which is a lot for an egg) and the egg never arrived. I never received a dispatch notification, only an order confirmation, so I assume they never even sent it. Multiple emails have been ignored by them. Avoid this company!

8 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

An amazing product.

I purchased the protein rich Easter Egg for my Son who is into his weight training, he does like chocolate but prefers high-in protein products more. So far, so good, he's enjoyed the bars and will be moving on to the Easter Egg soon.....

4 de abril de 2024

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