CoddleOpiniones 

I purchased the Gateway Queen sofa sleeper in the cream color and weave fabric on April 20th with the white glove service. It was delivered on May 4th. I couldn’t be there for the delivery so a friend let them in and she signed for the delivery. Instead I received a silver gray in chenille which does not go with my farmhouse style home with warm tones. I called them immediately and let them know they delivered the wrong sofa and they needed to reship the correct one. After about 5 phones calls back and forth and multiple emails which I included with photos of the sofa they informed me it was the correct one I ordered and the cream color does have some gray in it. They did not address why it wasn’t the weave fabric. In fact when I went back to their website I see that they no longer include that fabric as an option. I’m assuming it was out of stock and they substituted my order with the chenille. They informed me they would pick it up but I would have to pay a 20% restock fee. I informed them I would not be paying a restock fee for a false description of the product online. I ended up having to report this to my credit card company and have the charges reversed. I’m disappointed I could not receive the sofa I ordered because the quality and ease to open it was great and the style of it is nice. If they would have shipped the correct one to me in the correct color and fabric I would have given it 4 stars. I did lay on it on and without a topper on it sleeping on it would be uncomfortable because you can feel where the back cushion and seat connect.

Update: on May 8th their Customer Service emailed me to say they will be picking up the sleeper sofa and will not be charge me the 20% restock fee.

While I love the couch I bought from Coddle, they delivered it (through White Glove Delivery) missing one of the arms and much of the hardware. It look just over four months of repeated outreach for them to finally delivered the missing couch arm; I had to call, email and chat with them to get a very basic level of service. Truly it was the worst customer experience I have ever had. At the end of the day, they are just a wrapper for Serta (the mattress company). Our Tera couch came with Serta tags on it. I also found the exact same couch for a lower price on Wayfair. Do yourself a favor and buy from literally anyone else.

We ordered the Toggle sofa three months ago. It did not work for us (it was too hard and too shallow to be comfortable, and the chemical smell was awful). The real nightmare came when trying to return it. The company that Coddle contracts with for delivery and pickup damaged our walls when they picked up the sofa return and then refused to pay for the damage. They forged our signature on the paperwork to absolve themselves of any responsibility. Despite numerous attempts on our part to pursue our claim with Coddle, Coddle did not do any investigative research and continued to stand by its fraudulent, incompetent vendor. Coddle does not value its customers or customer service - it only values keeping its fraudulent vendors happy to keep its lucrative contracts in place. Now we will have to pursue our claim in court - all for a $700 repair. Run far, run fast, away from Coddle!!

The couch is pretty good for a modular inexpensive sleeper. It isn’t as good as my friends 7,000 sofa….but for the price it is great.

The delivery was really good unlike the other review. I bought during th4 Black Friday sale-so everyone was really busy. There was a bit of confusion, but it was cleared up and the accommodated a late afternoon delivery.

The men who brought and set up the sofa were wonderful

I cannot comment on the quality of their merchandise because their customer service was among the worst I’ve ever seen. I was not able to maneuver through their Byzantine ordering process successfully to even get the sectional sofa I had requested. When problems arose they were politely unable to solve the issues and then responded with inaccurate follow up email. All of this could’ve been avoided with a simple phone call which I requested, but never received.

Finally rec'd and assemble the switch queen sleeper sofa I just purchase. Its a Dream Sleeper, Comfortable, spacious, beautiful and well-made furniture.

I bought the new Tera and love it. Great size and comfort for the money, and looks beautiful. Highly recommend.

I ordered a couch online, but when I remeasured the room, I quickly realized the couch would not fit. I immediately contacted customer support to cancel the order and received an email that someone would get back with me in 10 minutes which did not happen. It was the weekend, so I reached out again on Monday leaving a phone message and another email. On Tuesday, I spoke with a customer service representative who confirmed that she cancelled my order, the couch would not be shipped and my credit card would be refunded.

Today, Wednesday, I received an email from Coddle that the couch is on its way.

The furniture looks lovely. It just will not fit in to my room. What I don’t understand is why I received nothing more than automated responses promising someone will reach out to me and never a phone call or meaningful email response, And even worse that the couch is going to be shipped to me despite the customer service representative assuring me that the order was canceled.

Recently purchased a coddle switch and it is very convenient for my flat. It's very comfortable especially with a mattress topper to sleep on and I can fold it and utilize space efficiently. I haven't had any issues; installation was a breeze.

I bought the sectional sofa for our bonus room and love it! Great quality, easy to use, and looks wonderful. The kids are always using the convertible feature for movie night. I saw they're in Costco now too!

I recently got the Coddle convertible couch and it's been a nice addition to my apartment. I like the simple, modern look, and the neutral color fits in well with the rest of my stuff. I like how you can switch between a sofa, chair, or bed...it's really easy. It’s perfect for when I have friends staying over. The price was great, so I was worried about quality but the cushions are comfy and the memory foam feels good whether I’m sitting or lying down. The built-in USB ports are a cool bonus too. It’s handy to charge my phone without needing to get up and find an outlet. Overall, I’m happy with the purchase, and the company has been great to deal with – quick shipping and friendly customer service. If you’re short on space and need something flexible, this sofa is worth considering.

I've had my Coddle Switch for just under 4 years now (bought it in December 2020) and I was super happy when I first got it. Assembly was a snap. And the chocolate leather looks beautiful. When I placed the order, I was vacillating between the leather and the fabric, and figured the leather would be easier to keep clean with my small child in the house. Alas, it was not designed to be beautiful forever.

Maybe about a year in, the first couple of cracks began to appear. They were small, and I honestly blamed it on my child at first. I bought one of those liquid leather repair kits and filled them up. Then the cracks kept coming. And coming. And coming. Less than 2 years later I had to start covering the seat with a blanket because I'm literally embarrassed by how this looks.
I did some research and found that the leather is more of a pleather, and it was just never going to last. I wish I had bought the fabric one. 4 years in and yeah it feels comfortable still. But it looks like a serial killer took a knife to it, and I'm about to break down and replace this thousand dollar futon on sheer principle because the blanket never stays on. The matching pillows I bought also look similarly horrible. Never again am I using this company, even if they cut their prices in half.
Coddle, $1000 is too much to charge for something that will fall apart that fast and where the pillows cost extra.

I have been speaking with someone in customer service for almost 3 months now since I missed the deadline to return my couch. They only give you 30 days to return. Fair. But I did not know this. I went out of town and called when I would be back in town hoping someone would pick up the couch quickly. It's been 3 months and it's still in my house unused. It's highly uncomfortable, poorly designed, and buying this thing has been the worst furniture decision I have ever made in my life! Do not buy the Switch sofa. Highly uncomfortable and the company is so unconcerned about making it right for their customers. The couch costs too much money for it to just be sitting in my living room taking up space and collecting dust. Customer service is trash and the people who decide on returns are heartless people. I'm sure they are so strict with the 30 day returns because they know how crappy their product is. If they gave more time, more people would be returning and they would lose money. Scam artists who are peddling an awful product!

I bought a king size Pixel platform bed. And coddle customer service was wonder throughout the entire experience. Everything went smoothly in the beginning, and every month I made a payment everything went well without any problems, they were also quick to answer not having to wait forever to speak to someone. All in all a wonderful experience. I give them 5 stars and usually I don't do that because there'salways room for learning but in my experience everything went so well I would totally recommend them to friends and family without a doubt.

I've had my toggle couch for approximately 2 years. The couch squeaks when transitioned to a bed. Very annoying for a $1000 piece of furniture.

So I got a couch from them a couple years ago and I absolutely love it. My dog does too, so much so that he decided to take a few bites. I called their customer service and they said they will send me some swatches so I can repair it, which is greatly appreciated and I’m honestly very impressed

6/15/22

My second Coddle purchase wasn’t as smooth as the first. Because White Glove delivery unfortunately wasn’t an option, I had to use the only provided Threshold delivery service in my area. The delivery service stated that they would not bring my Couch up one flight of stairs, and wouldn't budge on their Friday delivery days. I work every Friday, therefore no one would be able to receive my purchase. They told me that Fridays were the only day that they were in my area. In the end, I was unable to receive the couch that I really wanted, and had to cancel my $2000 purchase. I reached out to customer service several times, but no one answered. If you don’t live on the first floor and/or don’t have a service elevator in your apartment, don't waste your time purchasing a coddle couch.

Un-Happy Coddle Customer😩

Absolute trash customer service.

No response whatsoever to phone-calls, voicemails, emails, social media contact, etc.

For weeks.

Clearly a bunch of scam-artists who managed to scrounge enough cash together to create a plausibly decent site to lure you in.

While it is a comfortable couch, I have had the Toggle for just over a year and the leather is cracking all across the seat and outlets work intermittently, at best. It is my main couch, so it gets daily use, but I've never seen such an expensive product go bad so quickly. If you use your couch more than rarely, AVOID THESE! They are of such poor quality material!

Awful. Our Coddle couch is only two years old and the leather is coming apart in multiple places. The outlets have ceased to work. We have emailed and called customer service multiple times and it seems to not exist. Nobody has reached out. DO NOT BUY, unless you like replacing your couch every two years. SCAM.