I've been using these mills for a couple of weeks now, the design and components are spot on metal grind for the pepper and ceramic for the salt. There are many cheaper versions available that don't l... Ver más
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Consulta las opiniones de los clientes
I had an issue with the Pepper grinder mechanism. Upon my dismantling it, I found a small part that had broken. I duly sent a few images of the faulty part to the company, and not only did that agree... Ver más
La empresa ha respondido
I contacted Cole and Mason following an issue with one of their products. I received a prompt and efficient response with a new product being sent directly to me. I have several of their products so i... Ver más
La empresa ha respondido
I bought a salt and pepper pot some years ago and recently the pepper pot bar broke off. Cole and Mason have promptly and efficiently replaced without issue. Helpful and polite staff.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Información de contacto
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Reino Unido
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,6
Excelente
916 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 46% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Placed an order and my delivery has…
Placed an order and my delivery has been delayed. This was ages ago with no additional contact providing any update.
8 de diciembre de 2025
One of the salt/pepper grinders arrived…
One of the salt/pepper grinders arrived with a dint in the top. I emailed about this, with photographs, but no response.
26 de noviembre de 2025
Quality items
24 de noviembre de 2025
Lovely quality and colour
Lovely quality and colour. Bought as a gift for daughter’s new kitchen. Not used yet but they look good. Delivered to wrong address but arrived eventually once tracked where parcel was left.
24 de noviembre de 2025
Cole and Mason pepper mill.
I wanted a good quality pepper mill. Found the Cole & Mason one on line and bought it. It is lovely quality and grinds pepper corns to perfection. Love the way I can alter the coarseness easily.
28 de noviembre de 2025
Nice salt and pepper grinders
Very nice products and quick delivery
Customer service is really good
Thank you
27 de noviembre de 2025
Everything was perfect from start to finish and the product is amazing
Everything was perfect from start to finish and the pro
24 de noviembre de 2025
Why bother buying British
When you get a faulty item there is no customer service it takes 4 days to get a reply on email how can you have a conversation like that very very poor..
I tried to support an old UK company and this is the mess im left in.. having to return a faulty salt mill wait for a credit.. nobody to talk to.. im going back to Amazon and the Chineese brands sadly
4 de noviembre de 2025
Very good website great product…
Very good website great product delivery on time overall a pleasant experience
21 de noviembre de 2025
Cole and Mason still no response ...
I love Cole and Mason products and I placed two orders each over £100 on 20th November 2025 through their site.
The following day I received an email from Cole and Mason telling me that their BF sale had started on that day 21st November 2025.
I was upset to think I could have saved over £42.00 on my orders has I waited several hours.
Most sites email their offers days in advance.
I emailed them immediately to see if they could apply the discount. The frustrating thing is I am still without a response tom my email.
21 de noviembre de 2025
Good products
13 de noviembre de 2025
Excellent
Excellent! Fast delivery and arrived very well packed. I bought a Windermere Pepper Mill, which came filled with nice fresh black peppercorns.
Very happy with my purchase!
10 de noviembre de 2025
Order arrived on time as promised.
19 de noviembre de 2025
Stylish pepper mill and the order process was easy
The order process was easy, and this pepper mill perfect to replace one I'd had for 25 years!
19 de noviembre de 2025
Wonderful product wished I’d found it…
Wonderful product wished I’d found it years ago
18 de noviembre de 2025
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