I've been using these mills for a couple of weeks now, the design and components are spot on metal grind for the pepper and ceramic for the salt. There are many cheaper versions available that don't l... Ver más
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Consulta las opiniones de los clientes
I had an issue with the Pepper grinder mechanism. Upon my dismantling it, I found a small part that had broken. I duly sent a few images of the faulty part to the company, and not only did that agree... Ver más
La empresa ha respondido
I contacted Cole and Mason following an issue with one of their products. I received a prompt and efficient response with a new product being sent directly to me. I have several of their products so i... Ver más
La empresa ha respondido
I bought a salt and pepper pot some years ago and recently the pepper pot bar broke off. Cole and Mason have promptly and efficiently replaced without issue. Helpful and polite staff.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Información de contacto
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Reino Unido
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,6
Excelente
916 opiniones
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Great product
Great product, strips peppercorns perfectly, love the different number of coarseness settings!
19 de enero de 2026
Respuesta de Cole & Mason UK
Hi Stuart,
Thank you for taking the time to share your feedback. We’re delighted to hear you’re enjoying the product and finding the grind settings useful. Your comments are much appreciated.
Kind Regards,
The Cole & Mason
Lovely set would make a beautiful gift
Lovely set would make a nice gift to someone. The item came in a lovely high end quality box. These were for my own use however but wouldn’t hesitate to purchase for someone as a gift. The ceramic grinding mechanism is excellent but to be expected for the price. Hopefully these will last for quite a few years and I see no reason why they won’t. Overall I’m very pleased with them.
12 de enero de 2026
Respuesta de Cole & Mason UK
Hi Anita,
Thank you for your thoughtful review. We’re pleased to hear you’re happy with the quality, presentation, and performance of the set. It’s great to know it feels just as special for everyday use as it would for gifting. We really appreciate you taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
Good and easy web site
Good and easy web site. Ordered granite worktop saver. Excellent quality. Delivered within 5 days by courier. Well protected package.
12 de enero de 2026
Respuesta de Cole & Mason UK
Hi there,
Thank you for your feedback. We’re pleased to hear you found the website easy to use and that you’re happy with the quality of your purchase and delivery experience. Your comments are very much appreciated.
Kind Regards,
The Cole & Mason Team
Good salt and pepper mills
These are a nice slim size, contemporary salt and pepper mills.
Whilst the product seems good, delivery seemed slower than other retailers.
12 de enero de 2026
Respuesta de Cole & Mason UK
Hi there,
Thank you for your review. We’re pleased to hear you like the design of the mills and appreciate your feedback on delivery. Your comments are helpful and will be shared with the relevant teams.
Kind Regards,
The Cole & Mason Team
Really impressive guarantee honoured
After some years, the grinder mechanism on a salt mill failed. Their website said the product carried a lifetime guarantee and, sure enough, they sent not just a replacement mechanism insert (with which I would've been perfectly happy) but an entirely new salt mill.
23 de enero de 2026
Opinión espontánea
Respuesta de Cole & Mason UK
Hi Bill,
Thank you for sharing your experience. We always aim to help quickly and efficiently with any lifetime mechanism replacement. It’s great to know the support you received met your expectations, and we really appreciate you taking the time to let us know.
Kind Regards,
The Cole & Mason Team
Haven’t received item I ordered Dec…
Haven’t received item I ordered Dec 26th ( now Jan 22nd) and no way of getting in touch. Email addresses available just get rejected…. So how do I let you know and ask for a refund?!
22 de enero de 2026
I was shocked to only receive the salt
I was shocked to only receive the salt! I thought the deal and price were for pepper and salt.
Had to send for pepper.
9 de enero de 2026
Respuesta de Cole & Mason UK
Hi Sarah,
Thank you for your feedback. We’re sorry for any confusion caused with your order and understand how disappointing this must have been. If you are still needing to return the product please contact our customer service team on ecommerce.orders@dkhouseholdbrands.com
Kind Regards,
The Cole & Mason Team
Good product but very bad service
The product is good but was not sent out from warehouse until I chased it up. Then I was sent an email trying to give some lame excuses. Even though I paid a large shipping fee for courier delivery, they sat on it for days. I suggested that they refund the courier costs (as most reputable companies do when these delays happen), but they ignored this.
9 de enero de 2026
Customer service nil !!
The product is good but customer service nil due to non delivery and who do you contact!!
The product finally arrived 10 days later and bix was in a state with DPD tape across all the damaged areas
7 de enero de 2026
Respuesta de Cole & Mason UK
Hello Keith,
Thank you for your feedback.
Please email us at ecommerce.orders@dkhouseholdbrands.com and we will be able to look into this further.
All the best,
The Customer Service Team
QUALITY GOODS ITS ALWAYS NICE TO…
QUALITY GOODS ITS ALWAYS NICE TO RECIEVE QUALITY AT A GOOD PRICE TOO ,MANY THANKS
5 de enero de 2026
Respuesta de Cole & Mason UK
Hi John,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
Well made beautiful Carving Board
5 de enero de 2026
Respuesta de Cole & Mason UK
Hi Tony,
Thank you for taking the time to leave a review. We’re pleased to hear you’re happy with the quality and value of your purchase. Many thanks for taking the time to share your experience.
Kind Regards,
The Cole & Mason Team
I know I ordered over the Christmas…
I know I ordered over the Christmas period 29th December 2025, I had to email this company twice before I got a reply of them saying they was doing a stock take and would resume with orders after 8th January 2026, I emailed them again asking when I should expect my order I had no reply, gave it a few days and I emailed them again to which I had the same reply, I then emailed again and was told that it would take up to 10 days for my order to be received, I sent another email asking why so long and if I ordered it from them on Amazon I would get it delivered the next day with no delivery charge I never had a reply to this email, my order finally arrived 15th january 2026, will not order from this company again.
5 de enero de 2026
Respuesta de Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and for the frustration this caused.
Over the Christmas period, we experienced an exceptionally high volume of orders. As outlined on our Delivery & Returns page, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this combination led to delays in the dispatch of some orders.
We also received a significantly increased number of customer enquiries during this time. While our customer service team worked hard to respond as quickly as possible, we apologise sincerely for the delay in getting back to you.
Orders placed via Amazon are fulfilled from a separate warehouse with different operating processes, which is why delivery times may have been quicker through that channel at this time.
Once again, we’re very sorry for the inconvenience caused and truly appreciate your patience and understanding.
Kind regards,
The Cole & Mason Team
Delivery was slow and made in China
Delivery was slow - 2 weeks from ordering with little communication and was disappointed to see 'Made in China' on box of salt and pepper mill set for 'Cole & Mason England' product.
5 de enero de 2026
A Little Late
Item arrived as described. Pleased with it but the delivery took a while
5 de enero de 2026
Horrible experience I contact and send…
Horrible experience I contact and send more than five emails about delivery time and no one answered, Delivery within the UK took 19 days, even though their website states five days. I was on holiday and visiting the UK for six days. It was delivered 10 days after I left UK
5 de enero de 2026
Respuesta de Cole & Mason UK
Hi Adel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe .
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, as mentioned on our delivery and returns page our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Once again we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
Item arrived in a ripped up boxed and…
Item arrived in a ripped up boxed and was unsurprisingly damaged.
Now having to return a broken item for a refund.
Inappropriate packaging for a fragile item.
5 de enero de 2026
Still waiting
Still waiting. Placed an order for 2 salt/pepper mills 8 days ago. Still awaiting shipping/dispatch confirmation. Emailed twice, no response. Waiting in excess of a week for items to be dispatched and absolutely zero response or communication. Very disappointing. I expected much better from an allegedly quality brand.
14 de enero de 2026
Opinión espontánea
Respuesta de Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, please could you share your email with us so we can look into your order.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
I still have NOT received item
I still have NOT received item. Very disappointing as I ordered before Christmas.
Hilary Davies
22 de diciembre de 2025
Respuesta de Cole & Mason UK
Hi Hilary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you—please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
No age verification for knives
Brought a knife off their website and got asked to verify our age via the credit card portal, I don’t have a credit card and the other verification did not work. I got my partner to also try and it also didn’t work for him so we didn’t proceed with the order.
The payment was still pending from our bank and we thought this would be refunded as we didn’t do the age checks.
Both knives still arrived even though we didn’t complete the age verification, and even left on our doorstep without the courier also asking for ID.
This is absolutely appalling given recent events that anyone can purchase a knife online, skip the verification check and for it to arrive without the courier also asking for ID.
5 de diciembre de 2025
Bought as a gift but I know the brand…
Bought as a gift but I know the brand for their quality
9 de diciembre de 2025
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