Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver más
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Consulta las opiniones de los clientes
Very disappointed with Collingwood’s handling of my claim. My claim was originally closed as non-fault, but months later it was reopened and changed to fault, resulting in my No Claims Discount be... Ver más
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Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Ver más
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I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Información de contacto
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Medio
3 mil opiniones
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Sarah provided exceptional assistance…
Sarah provided exceptional assistance with my inquiry. Her responses were prompt, insightful, and concise. She is an outstanding advisor!!
6 de agosto de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Sebastien,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Don’t take out learners insurance via…
Don’t take out learners insurance via Collingwood. When you pass your test and cancel they charge a fortune with cancellation charge and pro rata annual charge, which if you are 17, you may not fully understand. May be reasonably priced when you take it out but it’s a massive con with hidden charges.. which they will argue were clear. Only had it for 2 months and cost so much. Told us not to pay the outstanding amount whilst our complaint was being reviewed but then demanded money. Paid this money and then they also deducted the same money the day after in error, without notification or permission from the bank holder and then advised it will take 2-5 days to refund. Steer clear!
5 de agosto de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Vickie,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
very happy from their behaviour
very happy from their behaviour, explaining each an every thing, very helpful staff i should mention Sarah Henderson very kind member of their team highly recommended insurance company
5 de agosto de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mumtaz,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sarah was lovely polite and an asset to…
Sarah was lovely polite and an asset to the Collingwood team
3 de agosto de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Nicola,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Excellent Customer service provided by Sarah. taxi insurance sorted
Sarah was excellent. Very polite and thorough with everything. cant recommend them enough. Great experience with her and collingwood.
3 de agosto de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Sheroz,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Outstanding Customer Service from Sarah!
I had an excellent experience with Collingwood Insurance Services, and I can't thank Sarah enough for her outstanding support. She was incredibly friendly, patient, professional, and knowledgeable throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made what could have been a stressful experience feel simple and straightforward.
Sarah went above and beyond to help me, and I genuinely felt valued as a customer. Her excellent customer service is a credit to Collingwood Insurance Services. I would highly recommend both Sarah and the company to anyone looking for helpful, efficient, and professional service.
30 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Rashta,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
This company is great because there are…
This company is great because there are honest with the product that they are providing, quick with the service when the customer needs them, they are always looking for the best deals for their customers not for their company, I was personally impressed and with one of this company’s staff (Sarah) she always tried to find the best service for the customer. She is very knowledgeable, quick, speaks clearly even with with some costumers who are the English is not their first language as me. So I’m grateful to have her in this company.
29 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Badreldeen,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Absolutely appalled by Collingwood…
Absolutely appalled by Collingwood learner insurance. When you cancel (which you have to do by law when the driving test is passed) you are hit with huge costs. The policy was cancelled after 6 months and 6 days from the start date...and we "OWED" them money. I'll never use this company again.
28 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
Be warned!!!
Like many other people on here. Took out temp insurance for my son whilst learning to drive. Paid full premium upfront. Passed his test, informed them and they charged us £40 for cancelling. Even though the full amount was paid upfront, they still charge a £40 cancellation fee.
Be warned !!!!
27 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Kirsten,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was very helpful
Sarah was very helpful, little star great customer service asset to the company
24 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Richard,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Scam Clause
Bought my daughter's car insurance & paid in full for the year. Hidden in their terms & conditions is that you pay them £40 to cancel the policy or allow it to expire.
Disgusting hidden clause to catch people out. Will be making a complaint to The Financial Ombudsman.
13 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi John,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Brilliant customer service - Nick
Spoke to Nick on the phone, was so helpful and pleasant. Ran through everything with me and was as helpful as he possibly could've been and created a policy when no one else would insure me in an unusual situation.
13 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Finley,
Thank you so much for your kind words! We’re delighted to hear that Nick was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
If you pass the driving test and not to…
If you pass the driving test and not to ask then, then will cancel your policy and block your account and your to check base on what term to cancel your policy and ask you ro paid £40.00. its very bad. they will want to direct debit form your saved card. be careful. They block my account, so I cannot check the terms and I talk to then via email, but they not tell me base on what terms! I request the charge detaidls, but they don't give me.
1 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Kam,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Iam very very happy with her…
Iam very very happy with her service,she was kind and helping customers,thanks
7 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Praveena,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
They scam you out of your money when u…
They scam you out of your money when u cancel ur insurance make u pay back a stupid amount of money
3 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Justin,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Very Difficult to Contact and Make Payments
Very disappointed with Collinswood Insurance. I have tried multiple times to contact them by phone, but it is extremely difficult to get through to anyone. They also don’t seem to offer a proper direct debit option, which means I have to call every month just to make a payment — this is very inconvenient and frustrating.
I also sent an email requesting a call back, but I have not received any response. The lack of communication and support is unacceptable and has caused unnecessary stress. I hope they seriously improve their customer service and payment options in the future.
30 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Abhijith,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Be careful with learner driver…
Be careful with learner driver insurance from Collingwood. They charge a £40 cancellation fee when you pass your driving test, even though passing is the whole purpose of having learner insurance. As the policy cannot continue once you've passed, you're effectively forced to cancel and pay the fee. This feels like a hidden and unreasonable extra cost that all customers are likely to incur. Had I known about this charge upfront, I would have considered other providers.
2 de julio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mrs Palmer,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
It’s has been very very good talking a…
It’s has been very very good talking a member of your staff which is julienne she’s a great
30 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Julienne was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
Used this company for a while now and I…
Used this company for a while now and I have never had a problem with them, the service and the staff are excellent.
30 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Trevor,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Sarah was excellent ,the customer…
Sarah was excellent ,the customer service provided was great from all the agents, I have spoken to Michael and Alistair too in the past.
30 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Aqib,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
ind Regards
The Collingwood Team
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