Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver más
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Consulta las opiniones de los clientes
Very disappointed with Collingwood’s handling of my claim. My claim was originally closed as non-fault, but months later it was reopened and changed to fault, resulting in my No Claims Discount be... Ver más
La empresa ha respondido
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Ver más
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I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Información de contacto
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Medio
3 mil opiniones
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Rang up to renew my insurance spoke to…
Rang up to renew my insurance spoke to Dee-lie was really friendly and polite
29 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Connor,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Be extremely cautious before taking out…
Be extremely cautious before taking out a learner policy with this company. They charge a £75 administration fee just to set up the policy, a £40 cancellation fee when you pass your test, and an additional £4.50 added to every monthly payment.On top of that, the insurance itself is priced at short‑term rates, meaning you pay around 80% of the annual premium for only six months of cover, plus all the fees mentioned above.These costs are buried in the small print—a very clever arrangement between the so‑called broker and the insurer, leaving customers paying heavily at both ends. All there so called terms is burried in hyperlinks in their quote journey.
29 de noviembre de 2025
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Stuart,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Respuesta de Collingwood Insurance Services UK Ltd
Hi Ghulam,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Avoid
My daughter passed her test just over 6 months into the policy, and you are warned that you must let them know immediately when the test is passed. I did this, and not only did I not get a refund, but I had to pay more money for the privilege of canceling !!!! Avoid Avoid Avoid
25 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Sarah was amazing excellent service…
Sarah was amazing excellent service policy set up successfully explained thoroughly through all the terms and conditions off the policy 5 stars!
24 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Danish,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Dee-lie was really helpful and clearly…
Dee-lie was really helpful and clearly explained the all process for me to get my taxi insurance.
18 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Morr,
Thank you so much for your kind words!
We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great helper!
19 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Silviu,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Absolutely ridiculous cancellation fee
Absolutely scandalous the way this company treated my daughter when she had to cancel the policy due to trauma from a fatal car accident with a £94.24 charge.. stay well clear will never use this company again
18 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Christian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Excellent customer service
I have used Collingwood for coming up to a year now for short term taxi cover and every staff member has been amazing especially dee-lie today helping me with a enquiry.Would high recommend for taxi cover as they are very professional and helpful
17 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi ,
Thank you so much for your kind words!
We’re delighted to hear that dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Very professional and understanding…
Very professional and understanding customer service. Quotation for private hire was very reasonable. Interest free to spread it over a year.
16 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Chrestos,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Was assisted and eased through all the…
Was assisted and eased through all the processes and engagements over the phone as a new customer.
Was great on the phone and advocated professional advice whilst maintaining clarity support and assistance.
Jeevan
15 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Jeevan,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Stay clear of Collingwood
So many negative replies for Collingwood, i would stay clear.
They comply with the "regulations" and use this to their advantage to ensure that you are truly stung for fees, and if you pass your test or need to cancel at any point, you will get practically nothing back from your policy. I cancelled one after around 3 months and for a policy over £200 i got £11 back after fees.
They try to claim that Collingwood Insurance Services and Collingwood Insurance are two completely separate non-affiliated companies, they are obviously owned by the same people and another way to maximise on their fees.
Again they will hide behind regulations, but in essence this is an unethical company who isn't interested in any customer feedback or complaints, and just interested in making as much money as humanly possible
11 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Andrew,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
The cost of cancelling
If you think your child will take/pass their test within a year don't buy this insurance. The devil is in the detail. Hefty cancellation fee, not proportional refunds versus time insured etc. I cancelled after 8 months and a few days and, having paid upfront, had to pay another £40 as the cancellation fee with no reimbursement for the remaining 4 months.... To be fair I should have read the small print but if they were open and honest the cost of passing your test within a year should be front and centre...
8 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Great friendly service
Great friendly service, easy going and Sarah who I was speaking to was a fun, chatty and helpful agent. Wasn’t the typical scripted, robotic, and boring person. Made the process easy and they also do all the work you just have to pay your premium. It’s that simple! Would highly recommend anyone looking for taxi insurance to give this company a look and hopefully you get Sarah! Definitely the best insurance consultant I’ve spoke to!
2 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mathew,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Don’t buy insurance from them they just…
Don’t buy insurance from them they just trying to scam people and they will never give u refund
2 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Sangit,
We’re sorry you weren’t able to provide information like the policy number or the postcode of the policy to help us identify your Learner Driver policy with Collingwood.
Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
First time applying for taxi insurance
First time applying for taxi insurance, Dee-lie made the whole process really easy!
26 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Sean,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
DO NOT USE THIS COMPANY
15 de abril de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Terri,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
The level of customer care provided was…
The level of customer care provided was exceptional. Communication was clear, timely, and effective throughout.
1 de junio de 2026
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
I had an amazing service and very…
I had an amazing service and very helpful I highly recommend it
1 de junio de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Shahzad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Cancellation Rip-Off
Selected for L Plate insurance as Cancellation fee was cheapest, Unfortunately they rip you off with other fees hidden in there T&C's when test is passed.
Ended up paying 80% of annual premium for 6 weeks cover.
Look elsewhere
27 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi ,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
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