Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Ver más
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Consulta las opiniones de los clientes
Very disappointed with Collingwood’s handling of my claim. My claim was originally closed as non-fault, but months later it was reopened and changed to fault, resulting in my No Claims Discount be... Ver más
La empresa ha respondido
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Ver más
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I've had 3 phone calls with Collingwood this week, all with 3 different ladies. Every person was super helpful and friendly. I was abel to get through quickly and didn't have to keep repeating myself... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Información de contacto
Collingwood House, NE29 6AR, North Shields, Reino Unido
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Medio
3 mil opiniones
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Excellent and amazing service
Excellent and amazing service Sarah Henderson
29 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Ezdin,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah Henderson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Sarah Henderson was GREAT 🙂
Sarah Henderson was GREAT 🙂 Super friendly and helped sort out the renewal so easily. Excellent customer service.
27 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Paula,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Sarah Henderson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Note the additional £40 policy…
Note the additional £40 policy cancellation fee they trigger once the learner driver passes.
27 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi NC,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Dee-lie is class wey aye
Dee-lie makes it so simplest. Talks to me like a human and not robotic! Would rather speak to her every time. Great service, helpful and knowledgeable
23 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Danielle,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's a lovely experience with…
It's a lovely experience with Collingwood. their prices are very competitive and the customer service is amazing, specially Sarah henderson who deserves 5 stars easily 👌
22 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Aid,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Great help from start to finish
Great help from start to finish. Very easy to talk to, very knowledgeable and made the whole interaction easy and straight forward. Ver good agent
21 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Customer,
Thank you for sharing your feedback regarding our products and services. We value feedback from our customers and always delighted to hear when they’ve had a great experience with us.
If you have questions in the future, please contact us—we’re here to help.
Kind Regards,
The Collingwood Team
It is always a pleasure when dealing…Dee-lie
It is always a pleasure when dealing with Dee-lie she very professional and is always very courteous.
She is an absolute credit to your company
21 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Kevin,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Sara ,she's very helpful 👏
Sara ,she's very helpful 👏, very polite, she made my day
20 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Majid,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sara was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
⭐⭐⭐⭐⭐ Brilliant Service!
⭐⭐⭐⭐⭐ Brilliant Service!
Dee-Lie at Collingwood Insurance sorted my taxi insurance effortlessly. She made the whole process simple, fast and stress-free. No hassle or confusing talk, just great service. Highly recommend!
19 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi J,
Thank you so much for your kind words! We’re delighted to hear that Dee-Lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Respuesta de Collingwood Insurance Services UK Ltd
Hi Yh,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Contacted to show they reacted
Contacted to show they reacted. However no reply once submitted the information requested.
Again, don’t use. Will rip off your children
11 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Peter,
We sincerely apologise that your first review was not replied to. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Collingwood Learner Insurance looks…
Collingwood Learner Insurance looks cheap at first, but the reality is completely different once you try to cancel. Like many other customers, I found out the hard way that they hit you with excessive cancellation and admin fees the moment you pass your driving test. What should be a positive milestone suddenly becomes a money grab.
I cancelled my policy after just 2 months and was shocked to be charged around £100 in cancellation fees and deductions. After barely using the policy, I expected a fair refund, but instead most of the money was taken through admin charges and cancellation costs. It honestly feels designed to trap learner drivers and parents who don’t realise how expensive cancelling can be.
The policy terms are buried in small print, and the charges feel completely unfair. Customer service is friendly when you’re signing up, but that changes quickly when you want to leave. There are countless reviews online from people shocked at the fees and poor refunds after cancelling.
I would strongly advise anyone considering this company to read the cancellation terms very carefully before buying. The low upfront price is not worth the stress and hidden costs later on. I would not recommend this insurance company at all.
10 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Ben,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Les the representative was very helpful
Les the representative was very helpful, most brightest representative I've spoke to by far! best insurance service thanks to this fella.
13 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Sameer,
Thank you so much for your kind words!
We’re delighted to hear that Les was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Respuesta de Collingwood Insurance Services UK Ltd
Hi Liju,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Another month of worry free motoring. 👌
Been with Collingwood 2 years now. Fantastic customer service. My recent dealing with them is was Dee-Lie that handled it. She remembers all our previous conversations and was very patient with me. I had renewals with her and change of vehicle 3 times this month and she was fantastic. She must have done a total of 5/6 quotes for me in the last 4 weeks. Would definitely recommend them 🫡✌️
12 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Frantian,
Thank you so much for the 5* review and for taking the time to share your experience.
We’re delighted to hear that Dee-Lie was helpful in the service you received and that she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Charged me £265 on cancellation
Cancelled my learner insurance with collingwood and instead of just charging £40 (which is already a lot), they have taken extra month payment £151.66 and another £114.36, saying I owe them all this money acc to their T&C and their premium that they charge if you cancel early. Of course I had to cancel, I had passed my test and didn’t need their insurance any more. Complete rip off, don’t recommend anyone buying their insurance ever!! Upon calling their customer support said I should have cancelled a day before?? A day before your actual driving test? When you don’t even know what’s going to be the outcome? Such a waste of money and time. They are heavy on their hidden charges and unfair contract.
23 de abril de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Harjit,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Horrific company!
Horrific company!! 6.5k I paid for my insurance policy for my Van. Put in a claim for a collision that was deliberately caused by another driver, with dashcam footage to prove this. The police AND the independent examiner assigned to the case confirmed and agreed the other driver was at fault yet collingwood refused to take the matter to court to fight my side. Now I’m 6.5k down from the policy, 15k down for the loss of earnings, replacing the written off vehicle and the massive increase in both my business and personal vehicle insurance policies. AVOID THIS ABSOLUTE JOKE OF A COMPANY. All they will do is take your money and provide ZERO support to you when you most need it. Disgusting Leeches!!!
1 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Thank you for taking the time to leave a review. We have requested more information to be able to identify your claim. We will be in touch shortly.
Kind regards Collingwood Claims
Very disappointing and expensive experience
Very disappointing experience with Collingwood Learner Insurance.
I initially paid around £199 to start the policy, then another £99.54 monthly payment was taken, and after cancelling the policy I was still charged an additional £64.51.
In total, I ended up paying approximately £363 for barely one month of learner insurance coverage.
I cancelled the policy on 1 May at 6:12am and received confirmation that the policy would be cancelled from the exact date and time of my request. Despite this, another payment was still taken shortly afterwards. Their explanation was that the automatic payment could not be stopped and that cancellation fees and annual premium charges still applied.
I understand companies have terms and conditions, but the overall experience felt extremely unfair, confusing and very expensive for such a short period of coverage.
As a customer, I feel the pricing structure and cancellation costs were not made sufficiently clear at the start. I strongly suggest that anyone considering this insurer carefully reviews all fees, cancellation charges and policy terms before signing up.
Based on my personal experience, I would not recommend Collingwood and I would not use them again.
1 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Franklin,
Thank you for providing information that has help us identify your Collingwood Insurance Policy.
We regularly review our customer journey both online and with our colleagues in our Contact
Centre, to ensure all the key information and facts are available for our customers to read and
understand prior to taking any cover out with us. We are satisfied that this information was clearly
available to you both before and after purchase, however if you would like to discuss this further,
please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Easy to set up and pay for but…
Easy to set up and pay for but disappointing at the end; learner driver insurance which ended after 8 months due to passing test (expected that this would happen), didn’t expect to have to pay £40 to cancel the insurance on passing test though! Nor did I expect the assured ‘discount’ on first years insurance to be unavailable due to ‘the age of the vehicle’ - the same vehicle as previously insured and no mention of this clause whatsoever on taking out the initial learner driver insurance. Certainly would not use them again as both these nuggets of information were not clearly expressed and the discount on passing was a major factor in going with them to start with. Feel scammed!
11 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Lynn,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Be careful
Be careful, and shocked to learn hidden charges i was not aware of. Considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my son passed his test, having paid the full annual premium they have emailed me today to take a £40 'Cancellation charge" - shocking go else where
11 de mayo de 2026
Opinión espontánea
Respuesta de Collingwood Insurance Services UK Ltd
Hi Mark,
Thank you for providing information to help us identify your son's Learner Driver policy with Collingwood, and once again let us say how sorry we are to hear of your disappointment with our products and services.
We can see that the policy was purchased online, and we regularly review our customer journey both online and with our colleagues in our Contact Centre to ensure all key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however, acknowledge that this may have been missed when setting the policy up. If you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback, and we do want to take this opportunity of wishing your son much success as a full licence holder and trust he has many safe and happy driving adventures in the future.
Kind Regards
The Collingwood Team
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