I had a great experience with Commercial Trust. At first, I was a bit nervous, but my mortgage was approved, and the process felt almost too easy, which made me slightly anxious. However, Charity S... Ver más
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A perfectly professional service provided by Kris and her team, but fundamentally flawed in delivering a product to me. Nada. £499 sailed south. Im not saying it was CT's fault, but it most certainly... Ver más
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83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't respondi... Ver más
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Cannot recommend Commercial Trust highly enough. I only wish I had used them years ago. This time round Javier has obtained a Decision in Principle which exactly matches our needs - and in less than... Ver más
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Información proporcionada por diversas fuentes externas
We welcome the opportunity to help you find a Buy to Let mortgage, Commercial Mortgage or Bridging Loan, please get in touch today via our website call on the numbers below.
Información de contacto
Norfolk Tower, 48-52 Surrey Street, NR1 3PA, Norwich, Reino Unido
- 0808 132 0086
- trustpilot@commercialtrust.co.uk
- commercialtrust.co.uk
4,0
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I had a great experience with…Charity Sadler and Szilvia Solt
I had a great experience with Commercial Trust. At first, I was a bit nervous, but my mortgage was approved, and the process felt almost too easy, which made me slightly anxious.
However, Charity Sadler, Szilvia Solt, and the whole team were incredibly professional, supportive, and helpful throughout. They were always quick to respond and kept me informed at every step, which really put my mind at ease.
Their efficiency and excellent communication made the whole process smooth and stress-free. I would highly recommend Commercial Trust to anyone looking for a reliable and professional mortgage service.
24 de marzo de 2026
Opinión espontánea
Respuesta de Commercial Trust
Dear Binu,
Using a mortgage is a life-changing process, involving significant sums of money, so we never take that lightly. I can quite understand why you felt nervous, and I am so pleased that Charity and Silvia were able to make it easy for you and allay your concerns.
I could not ask for more from our team, and it sounds like it made a really positive difference to your experience.
Thank you so much for your review and kind recommendation, I have taken great pleasure sharing it with all our staff, it really means a lot.
Yours sincerely,
Nicola Eaton
Director
Commercial Trust
A perfectly professional service…
A perfectly professional service provided by Kris and her team, but fundamentally flawed in delivering a product to me. Nada. £499 sailed south. Im not saying it was CT's fault, but it most certainly was not mine. Very disappointed.
24 de febrero de 2026
Opinión espontánea
Respuesta de Commercial Trust
Dear Trevor,
We appreciate and share your disappointment that the lender was unable to support your application. As we outlined to you ahead of the application, a unique property in an area does always carry the risk that a valuer will advise a lender not to proceed.
Naturally we had to cover an element of our own costs, having done a great deal of work to get this far.
If you change your mind and do want to proceed with investigating another option, we remain at your disposal.
Yours sincerely,
Dominika Gawlik
I had an extremely poor experience with…
I had an extremely poor experience with this company. Their priority was clearly collecting high fees rather than delivering fair customer outcomes. They recommended a mortgage product that they knew could not be completed within the required timeframe, which resulted in the transaction failing and me incurring additional auction-related costs.
Despite the fact that no completion took place, I was subjected to persistent daily calls demanding payment of their fees. I ultimately paid under duress simply to stop the harassment.
Based on my experience, I strongly advise avoiding this company.
29 de agosto de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Kilford,
Our company is built on strong values of working in good faith, which means that we treat all of our clients with fairness, honesty and respect. I take any suggestion that we are not upholding our values very seriously. As such, I wanted to directly respond to your comments.
I was particularly concerned by your statement that we recommended a product that could not complete in time, to meet your deadline. You were placed with a lender that we are extremely familiar with and has a good proven track record on auction completions. Upon reviewing your application, I can see that prior to the deadline, you decided not to proceed with our specialist recommendation and continue with a lender you had sourced yourself. However, we were not made aware of this until later in the process. Had we been made aware, we would have reassured you further with our product and advised you on the turnaround times of the alternative lender.
Furthermore, after reading and listening to your communications with our team, we cannot agree with your claims that any additional costs were as a result of Commercial Trust or that you were harassed at any point in the process.
Yours sincerely
Jodi Walker
I recently used Commercial Trust for…
I recently used Commercial Trust for business. Jordan and Ellie were delightful. Jordan worked hard to find the right product for us and genuinely seemed so pleased when we found a good solution. And without Ellie I don’t think we would have got it across the line. I really felt they both had our back. Would highly recommend.
19 de septiembre de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Sarah,
Thank you for sharing your feedback on Jordan and Ellie's work. It's very easy for a business to say that their staff take great pleasure in delivering a great result and great service in the conduct of their job, but as you have seen, it really is the case for our team.
I am very pleased that came across, and that you valued their work so highly. On behalf of Jordan, Ellie and myself, we look forward to helping you again in the future.
Yours sincerely,
Jorden Abbs
Chief Executive
Lottie is faultless!
83 BNR - I had the pleasure of working closely with Lottie Tozer on a purchase. All in all, we were teamed up for the best part of 6/7 months. At times when the lenders and solicitors weren't responding she was an absolute machine at getting things moving. Nothing in the transaction was simple and Lottie was a rock throughout. I couldn't have done it without her and it has been a pleasure doing business with her! Thanks so much Lottie! x
12 de septiembre de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Ada,
Thank you for taking the time to share this feedback and recommendation. You have highlighted here key qualities that we train our team to deliver and I am very pleased that Lottie's hard work has stood out and helped you along your application journey.
I know Lottie will be very pleased to receive your kind words and I will take great pleasure in sharing them with her.
On Lottie's behalf and my own, thank you for trusting us with your case, we look forward to future work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Excellent
I had to remortgage my property somewhat a difficult scenario. I was allocated to a very capable team of William and young Lily.
We did have some admin issues which were created by the lender which prolonged the whole process. Fortunately for me the team headed by senior Lily and William managed to get it over the line later then anticipated. The only downside to my experience was the lender Interbay funding, personally I would not deal with them again.
Overall I would definitely recommend commercial trust, good communication and kept you updated on progress. Definite GOLD star.
27 de junio de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Mansukh,
Thank you for sharing this detailed feedback, I really appreciate you taking the time to outline your experiences in detail. I am sorry that the lender did not meet your expectations, but I am pleased that WIlliam and Lily's work on your behalf really stood out positively.
On behalf of your team and myself, we look forwqard to working together again in the future.
Yours sincerely,
Jorden Abbs
Chief Executive
Great experience with Commercial Trust
Our first experience with Commercial Trust was nothing short of exceptional. We were incredibly impressed by the team we worked with, particularly Javier and Kristine. Javier was outstanding in swiftly securing a competitive mortgage for us, displaying remarkable responsiveness and expertise. When we encountered an unexpected issue close to completion and had to restart the process, Javier efficiently secured another mortgage within just a few days. Meanwhile, Kristine was vigilant in overseeing the progress, maintaining regular contact with our solicitor and keeping us informed every step of the way. Both Javier and Kristine demonstrated courtesy and professionalism throughout the process. We wouldn't hesitate to recommend Commercial Trust to anyone seeking a reliable and efficient mortgage broker.
11 de junio de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Yan,
I am very pleased that you have benefitted so much from working with Javier and Kristine. We are a company built on our values, but that can only truly be demonstrated when seen through the eyes of our clients.
Thank you for your very kind recommendation and for taking the time to share it here.
Yours sincerely,
Jorden Abbs
Chief Executive
Highly recommended
Cannot recommend Commercial Trust highly enough. I only wish I had used them years ago. This time round Javier has obtained a Decision in Principle which exactly matches our needs - and in less than 24 hours!
I look forward to a smooth transition to completion.
9 de abril de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Chris,
I can't ask for more from the team than than to inspire this kind of feedback from clients such as yourself. Javier will be delighted to have made such a positive difference, your feedback really will mean a lot to him.
We will work your case hard to completion and look forward to celebrating it with you soon.
Yours sincerely,
Jorden Abbs
Chief Executive
Allanah was amazing from first call
Allanah was amazing from first call. Asked lots of fact finding questions and followed it up with few more while working with few lenders. She was always prompt and got the best offers while being transparent with all the fees and cost of borrowing. I highly recommend the service and thank you.
26 de febrero de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Guruprasad,
Thank you for taking the time to share your feedback, I really do appreciate it.
I am very pleased Allannah made such a positive impact in the conduct of her work for you. She was absolutely delighted to receive your recognition, and as I saw her reading this on Friday afternoon I knew it was sending her into her weekend on a high.
On her behalf and my own, thank you for your recommendation.
Yours sincerely,
Jorden Abbs
Chief Executive
THE ARTILLERY ARMS…
WE HAVE GOT OUR COMMERCIAL MORTGAGE THRU COMMERCIAL TRUST, VERY HAPPY WITH EVERYTHING , ALFIE, BOTH LILLY, ROSS AND LOTTIE WAS VERY HELPFUL, UNDERSTANDING FRIENDLY AND POLITE , DEFINITELY WOULD USE THEM AGAIN
18 de febrero de 2025
Opinión espontánea
Respuesta de Commercial Trust
Dear Artillery Arms team,
Thank you so much for taking the time to share this feedback. I am very pleased the team made such a positive difference to you, and am sure I speak for them all when I say we look forward to our ongoing work together.
Yours sincerely,
Jorden Abbs
Chief Executive
Proceed With Caution
Our experience with Commercial Trust began in March this year. They initially provided us with what seemed like attractive terms, and based on that, we decided to move forward and pay the broker fee. However, our application was swiftly rejected by the lender due to our layered company structure — something Commercial Trust was fully aware of from the start.
Despite this setback, we were in the process of acquiring another property for an HMO conversion last month. Since the broker fee was still on account, we decided to give Commercial Trust the benefit of the doubt, assuming the initial issue was a one-time oversight. Unfortunately, this was not the case. This time, we paid both the valuation fee and application fee, only to have the application rejected once again. The reasoning this time was that the property was still arranged as a single dwelling, not as an HMO, something that was known from the outset. We should never have been recommended this product in the first place. Furthermore, the lender also highlighted the lack of HMO demand in the area, something that could have been easily identified before commissioning the valuation report.
Our experience with Commercial Trust has not only caused significant delays to our financing but also left us considerably out of pocket due to the various fees we have paid. I strongly advise others to proceed with caution when dealing with this company.
30 de agosto de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Mr Patterson,
Any expression of dissatisfaction from a client is taken very seriously by our company. I understand that you have been contacted by a member of our management team, who will investigate this issue for you.
Thank you for taking the time to bring this to our attention. We will be back in touch with our findings.
Yours sincerely,
Jorden Abbs
Chief Executive
Commercial trust b2l
I recently took out a b2l mortgage through commercial trust. Kayla was absolutely brilliant. She went through my needs and found me the best lender. Kayla was very informative and kept me up to date at every stage. Kayla provided the best sales/ customer service I’ve experienced in a long long time. Any time that I needed anything doing or checking with the lender Kayla would find out and get back to me instantly. Thanks for all your help and will definitely be recommending you in the future.
Phil
2 de septiembre de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Phil,
Thank you for taking the time to share you feedback on Kayla's work, I couldn't have asked for more from her than to have left the impression that she has. I am so glad the service was so highly valued and I will ensure she sees your kind words.
Thank you for this recommendation.
Yours sincerely,
Jorden Abbs,
Chief Executive
Kristine Martin from Commecial Trust - TRUSTWORTHY!!!
I have been with Commercial Trust now for many years and my first point of contact is Kristine Martin. She goes above and beyond to get the best deals for me whether on a new mortgage or a re-mortgage and she knows my property portfolio better than I do! She will contact me when I need to take action with recommendations that are always spot on. In this day and age you have to have trust and Kristine definitely has mine!
1 de agosto de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Carol,
Reviews like yours mean all the more, as you are assessing the service you have received over a long period of time. Trust is in our company name for reason, and I am very pleased that Kristine has instilled this in her work with you.
I will make sure she sees your recommendation and I am sure she would add her thanks to my own for it.
Yours sincerely,
Jorden Abbs,
Chief Executive
Still brilliant
5 years after my last 5 star review, here I am again with another one. Service as superb as ever.
1 de julio de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Joshy,
Thank you for your ongoing support and for this kind review. We value it as much today as five years ago.
Yours sincerely,
Jorden Abbs
Chief Executive
Dealt with Jordan Gooch
Dealt with Jordan Gooch. Very knowledgeable, straight talking and easy to deal with. We’ll be sure to use commercial trust again.
18 de junio de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Daniel,
Thank you for your five star review, I am very pleased you valued the service given by Jordan and will ensure he sees your feedback.
Yours sincerely,
Jorden Abbs
Chief Executive
Buy to Let Mortgage
Excellent service from Szilvia at Commercial Trust. She was very thorough and managed to obtain a mortgage in principle within 24 hours. Highly recommended
21 de junio de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Matt,
Thank you for sharing your feedback and 5 star rating, I am very pleased Szilvia's work on your behalf has served you well. I will ensure she sees your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
Helped a newbie in HMOs investing
Bent over backwards just for preliminary look into mortgage options for my fledgling hmo business. Not really ready yet, but showed me what I could get now. Helped a lot, as I now know if can get a mortgage offer now I will have no problem when I'm better positioned in 6-12 months. Thank you!!!
19 de junio de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Customer,
Thank you for sharing this feedback on our service. I am very pleased your advisor was able to equip you with help in your HMO investment planning. We look forward to speaking with you again when you are ready to proceed.
Yours sincerely,
Jorden Abbs
Chief Executive
I used Commercial Trust to swap my…
I used Commercial Trust to swap my mortgage to a buy to let mortgage initially dealt with Ryan, who was excellent my account handler was Alfie Piper who was absolutely excellent, kept me well informed and pushed along everything brilliantly. We definitely recommend these guys and will be using them again in the future.
22 de mayo de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Roger,
Thank you for sharing your feedback, I am very pleased to see that Ryan and Alfie's work scored so highly in your eyes and that it made such a positive difference to you. I will ensure they see your kind words.
Yours sincerely,
Jorden Abbs
Chief Executive
FRAUD ALERT! AVOID!
FRAUD ALERT!
Made an offer that they could not honour. Would not refund the application fee. Even though. They. Cannot. Offer. What. Was. Proposed.
Only so many times you can say this to them. Crazy. Avoid!!!
1 de mayo de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Mr Johnson,
I was very concerned to read your review and cannot let it pass without response. We undertake work for our clients in good faith. We charge a proportion of our fee at the point of application, to cover a lot of work we have already done up to this point, without charge, to identify a suitable product. When we discuss our service with a client, we make clear on several occasions that this part of our fee is non-refundable, for this reason.
Every client has the option to move forward or stop working with us at this juncture without paying it. We also make clear to every client that any application to a lender is subject to a valuation that we have no influence over, so where a property receives a lower valuation and the offer from that lender changes as a result, we cannot be held responsible.
We have found an alternative product for you and are ready to proceed, we would be delighted to do so for you. The booking fee would simply be transferred to the new product. I can see that the advisor has made the details of the situation clear in correspondence with you. I therefore cannot accept that we have done anything that constitutes fraud in any way.
Yours sincerely,
Samantha Burcin
Fantastic!
Fantastic working with Dani to get our latest case through to completion. - Always attentive and easy to communicate with!
13 de febrero de 2024
Opinión espontánea
Respuesta de Commercial Trust
Dear Mr Goodhind,
Thank you for your five star review of Dani's work. I will ensure she sees your kind words, and I am very pleased she had such a positive impact.
Yours sincerely,
Jorden Abbs,
Chief Executive
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