From2travel Opiniones 

Stay away from this company - waited over 1 hours before we could leave when we arrived in Barcelona.

The transfer from my hotel in Barcelona to the airport at 2:40am in the morning was worse I called at 2am when I arrived in the hotel lobby to confirm that my transfer was due to arrive at 2:40am as per they request the lady on the phone said she couldn’t contact the driver at this point but please wait in the lobby area myself and my 12-year-old daughter waited in the lobby area and at 2:45 I called again to confirm the drivers arrival the lady on the phone said she would call the driver confirm his ETA and I should call back in five minutes , I called back in 15 minutes to be told there was an emergency that the driver couldn’t attend and that myself and my daughter needed to take a taxi to the airport , This is without doubt the worst customer experience I have had in over 40 years of travelling stay away from this company they are a disgrace. Still waiting for my refund - now day 3 and NOT received my refund.

Terrible company. I had booked a shared transfer from Barcelona to Lloret de Mar in July with two younger kids. The booking was made through Shuttle Direct with FROM2 as the operator. The trip is acc. to their website stated to last 1h 9m (without traffic) yet it took more that 3 hours because it made so many stops on the way to drop off other passengers. And in the end we were left 10 min. walk from the hotel.
The bus was very old and filthy with chewing gum on curtains and seats. We were sitting in the back and the aircon wasn't working and the small ventilators were hanging out from the ceiling with black stuff falling out. Water was dripping from the ceiling.
All other guests on the bus that we spoke to had the same experience of being framed into buying something that didn't live up to the description (or maybe rather lack of description of what to expect).
Be ware that you cannot be allowed to use a toilet during this very long trip. I managed after 2-2,5 hours to get my kids (aged 4 and 7) out of the bus to pee on the roadside only because the bus had a longer stop at some point were other guests were discussing with the driver and company by phone because he wanted to leave them on the road 5 km. from their booked destination claiming that he couldn't go further. The driver was not happy about us leaving the bus and not at all helpful but I told him that my children would pee in the bus but if he didn't let us.
When you complain to FROM2, who was operating the trip, they will refer you to Shuttle Direct as the agent you booked through and when you complain to Shuttle Direct they will direct you to FROM2 saying the contact is with the local company not them. A very convenient setup to avoid taking any responsibility for customer complaints!
By the way, when I complained by mail and hadn't heard back from Shuttle Direct after 29 days I sent a reminder. And suddenly Shuttle Direct produced a response from FROM2 within a few hours rejecting my complaint. They even accused me of lying as the FROM2 stated that their buses were in no way in such a condition as I had mentioned. I promise you, that bus was disgusting and inhumanely hot.
Avoid the company, it will not be difficult to fin a better option!

Sehr inkompetentes Reiseunternehmen! Wir sollten gerade vor dem Helios Hotel in Loret de Mar abgeholt werden um nach Barcelona zu fahren. Uns wurde eine Uhrzeit mitgeteilt und der Bus kam auch an. Jedoch standen wir anscheinend nicht auf der Liste und nach längerem Verhandeln mit dem Busfahrer dürften wir vorerst nicht mit. Daraufhin haben wir die Nummer von unserem Reiseplaner angerufen und dieser kam auch umgehend vorbei. Dieser rief dann noch einmal bei From2Travel an und es wurde gesagt, dass der Bus umdreht und uns wieder einsammelt-Und, welcher Bus war es, natürlich der bei dem wir zunächst abgelehnt wurde. Definitiv nicht zu empfehlen!

We landed at Barcelona airport on 14 June at 1.15 pm.
There we had to wait 2 hours for our transfer (from2desk).
We ended up being on the bus for 3 hours and 15 minutes before being dropped off at our hotel. This over a distance of 71 km. Absurd.

The bus driver of the transfer was downright rude, intimidating, hit a car twice, hit a fence twice and hit a road sign 3 times. In addition, he drove 3 and sometimes 4 times past the same accommodations before people were dropped off at the hotel. Towards the end, an argument also arose between fellow passengers and the bus driver. It felt downright threatening and intimidating. We were "lucky" to be the last to be dropped off the bus. That's what the bus driver did. Without saying anything we were kicked off the bus. It was HELL.

Booking online via Jayride was fast and easy and then all hell broke loose!

First, the system didn't register my request for an extra bike, so I immediately emailed them informing them and they quickly added it. Then they sent an email asking me to contact the transportation company (FROM2 Travel) to find out about any extra charges and confirm the booking!!! A booking they already confirmed and which is fully paid for at this point!

I got in touch with the transportation company who turned out to be unprofessional, unhelpful, RUDE, and totally lacking any customer service skill and logic... they told me the booking is NOT confirmed and to contact Jayride to make the necessary changes as I booked with them!! Seriously?!?!
I contacted Jayride to inform them of this useless, time-wasting back and forth, asking for assistance and it's been 48 hours of silence... no one is replying anymore...

And all of this to charge me extra money for 1 bike in a box that fits in a car, when we are not even using the luggage allowance already included in the price paid as we do not have any check-in luggage with us...

I since then searched for "FROM2 Travel" online and found out they have terrible reviews on TripAdvisor and Trustpilot and appalling comments... of course they do if this is how they operate!

I have so far written a total of 6 emails between the two companies, filled in 2 online forms and no one has done anything about it.

Terrible, stay away!

appartement je suis passée par eux pour un transfert ds une autre entreprise . Aller je ne peux pas opiner l'assistance de l'aéroport m'a déposer au taxis sans autre option 😡 mais le retour on m'a fait me rendre à un autre hôtel alors que je suis handicapée et le chauffeur venait juste pour moi , donc je n'ai pas encore compris la raison d'autant qu'il est impossible de les joindre téléphoniquement.
Quant au chauffeur impeccable. Merci à lui de m'avoir interpelée avant de quitter le lieu de rdv

Pick up point confirmed by them. On the actual day and EXACT time (why not before?) of pick up they called to change it to a different pick up point which was about a 10 minute walk due to a demonstration / rally from 1200 to 1340 on the street..we know because we watched it! The staff i spoke to was expecting for me to find the new pick up point easy.. well i am a tourist..not a TAXI driver!!!
About 5 minutes on our way they call again to tell me that the driver was leaving and we should take a taxi instead, keep the receipt, complain and ask for a refund! Really? Is that the point why you pay extra for shuttle service? I think it was more like an easy way to con you and take your money!! Was it our fault why the roads were closed?? Also is that how you treat customers? Well this only shows what kind of level of service you can expect from From2Travel!!! Fit for the toilet so to kindly speak.. also I can not believe why Lastminute.com would affiliate themselves with these kind of companies really. It really is disappointing!! Take the risk!! And the refund? They can keep my money as I would prefer that other people be warned of this company’s poor and appalling service!!!

Our driver took us from our hotel we handed him our 3 bags! Then we had to transfer to another shuttle bus, we asked to take our own luggage to the new transfer however our bus driver said he will happily do it for us! When we got to the airport my hand luggage was not there! I believe that the bus driver STOLE my bag because of the stupid reasons he was giving me! He said that while driving on the motorway someone opened the boot and stole my luggage! Absolutely disgusting !!!!! We headed to the office and the lady there was extremely rude did not listen to us and spoke to the bus driver in Spanish so we could not understand. She did not apologise for this happening to us. As a company it is their responsibility to take care of our luggage instead the driver said that he does not remember my bag being in the back and that it is our fault that it not there. The driver and the lady at the office were shouting at us not letting me speak. This is appalling, I had very expensive and important things in my bag. As a company they should take the responsibility for my bag being stolen and own up that it was the bus driver!!! I do not care about their stupid excuses that they gave me because it it not possible for someone to open the car while on the motorway!! I want my money back for my bag and the things inside it!!!

from2travel arbeitet im Außland für deutsche Reiseveranstalter, hat jedoch nicht einen deutschsprachigen Mitarbeiter vor Ort.
Verstecken sich in Barcelona am Flughafen mit einem Klapptisch hinter einer Rolltreppe, in der Hoffnung das sie keiner findet (falsche Wegbeschreibung). Dann wird man mit einem Ticket zum falschen Bus geschickt (im Dunkeln um 23.00). Dann schickte man uns erneut zu einem falschen Haltepunkt. Hätten wir nicht selber gesucht, wäre unser Bus weg gewesen. Im Urlaubsort keine, wie versprochene, Betreuung. Email-Kontakt und auch Telefon-Kontakt waren zu dieser Agentur nicht möglich. Der Transferbus zur Rückreise kam gar nicht, so das wir auf eigene Kosten mit einem Linienbus 80 km zum Flughafen fahren mußten. UNGLAUBLICH !!!