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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service. My console was collected,fixed and returned within 1 week. I was kept up to date with progress . Pick up and drop of was safe and packaged well . Im very very impressed with this se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My console is around 8 years old and, knowing how fast technology changes, I didnt hold out much hope that it could be fixed. However it just took one phone call to the console care provider to sort... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Best decision I made was taking out warranty via argos with console doctor. A great experience with DPD picking up console, fixed in two days and returned day after. I’m so impressed.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Console Doctor always do a great job keeping me updated with the repair process. Speedy collection and returns right from and to your door. Fixed the issues in no time !

La empresa ha respondido

Información sobre la empresa


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4,8

Excelente

TrustScore: 5 sobre 5

444 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 92% de las opiniones negativas

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4,8

Todas las opiniones

(444)

387 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Picked up my boys VR

Picked up my boys VR, kept in touch with when it would be fixed and returned. The VR is now back, thankfully and working better than ever, we have a very happy boy again. Would highly recommend.

9 de abril de 2026
Opinión espontánea
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Respuesta de Console Doctor

Glad to hear it! Thanks for taking the time to leave this review.

Valorada con 5 estrellas sobre 5

10 stars

10 stars
They care for customers

10 de abril de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

We do indeed! Thanks for the review!

Valorada con 2 estrellas sobre 5

No communication at all

We sent our ps5 off to be repaired after frequent overheating warnings. Arranging collection was easy and straightforward.
I took just over a week to be repaired but it was over Easter bank hols so to be expected. However once the device got to destination we received no other updates from console doctor until we got a message with a DPD delivery slot and the device was sent back to us. We have no idea if it was repaired, whether any faults were found.. nothing. Also the device showed as online most days it was at the repair centre which in its self isn’t too suspicious but it also showed a new game downloaded and 111 hours played, which is odd because no-one in my house had ever heard of this game before.

9 de abril de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Hi, I'm so sorry to hear this. It is strange that you did not receive any updates from us during the repairs process. Automated messages are typically sent when we receive an item, complete the repair and when we post it back via DPD.

With regards to the console's activity, we have to fully test the devices we receive to ensure the repairs that we have carried out are successful before we post anything back. A large part of this testing procedure involves leaving it to run games for a set amount of time as a stress test. We tend to use our own test accounts to download and run games for this purpose and I can only apologise that this was not removed after the fact.

If you have any further queries or concerns, please email us at contact@consoledoctor.co.uk.

Valorada con 5 estrellas sobre 5

Brilliant!

Brilliant!! My ps5 was collected the courier had special box for it so didnt need send in original packaging, box was lined with foam so it was safe from being damaged while in transit it was collected on wed and it was back to me by sat, I needed HDMI port fixing, they also cleaned the ps5 inside and gave me a new HDMI lead! Fantastic service 10/10 its like a brand new console. It arrived back safely packaged in air tight bubble wrap. No issues at all. HIGHLY RECOMMEN!!!

4 de marzo de 2026
Opinión espontánea
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Respuesta de Console Doctor

Glad to hear it! Please reach out if you need any assistance in future!

Valorada con 1 estrellas sobre 5

Ps5 after a week stick drift again

Ps5 after a week stick drift again

4 de abril de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Hi, I'm sorry to hear that you're still having issues with your controller. We would be happy to look into this further so please email us at contact@consoledoctor.co.uk and a member of our team will get back to you as soon as possible.

Valorada con 1 estrellas sobre 5

Disappointed

Hi, I have my son's meta quest insured through D&G. My son is Autistic with developmentmental delay hence why I insured this £500 item. It was collected by DPD after I explained my son has broken one of the controllers for this item and it is now unusable as I am unable to purchase new controllers. I spoke with D&G who assured me this would be rectified. The item was returned as I sent it. My son was extremely distressed at this and my only option is to purchase a whole new meta quest. I need a controller as the device is not operational without the 2 remotes.

27 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Good Afternoon,

Thanks for the feedback and I'm sorry to hear this. We do test Meta controllers with our own headsets following repairs so this may just be a pairing issue that we would be happy to help you with.

So we can look further into the matter, please email us at contact@consoledoctor.co.uk and a member of our team will get back to you as soon as possible.

Valorada con 5 estrellas sobre 5

Best repair company

I have sent my controller multiple times and each time it has been repaired and delivered to me fabulously. I am happy to extend my warranty and keep up the good work.

25 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Glad to hear it! Please reach out if you need any assistance in future!

Valorada con 5 estrellas sobre 5

Had our oculus quest repaired a couple…

Had our oculus quest repaired a couple of times and ps5 always a fantastic service, they always send it back to us like brand new, and they are very fast, very prompt with delivery, and constant updates about repairs and deliveries, after all always very impressed and very happy with all of their repairs.

27 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

We're always happy to help! Thanks for the feedback!

Valorada con 4 estrellas sobre 5

Really quick turnaround and problem…

Really quick turnaround and problem resolved. Could be better with communication as it wasn't always clear what the stage of the repair was at. Nevertheless would defo recommend

30 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Hi, thanks very much for the feedback! We'll take this on board and do our best to improve. If you ever require any further assistance feel free to get in touch.

Valorada con 5 estrellas sobre 5

Simple, quick and effective.

Whole process was simple and quick. Sent controller off received it back fully repaired within 3 business days.

19 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Thanks for taking the time to leave this review!

Valorada con 5 estrellas sobre 5

Hassle free collection and return…

Hassle free collection and return service quick turn around of item for repair and good communication from start to finish thank you

19 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

You're welcome! Thanks for taking the time to leave this review.

Valorada con 5 estrellas sobre 5

Amazing staff

Absolutely amazing staff went above and beyond to help me with a request I had, and had a part shipped to my address for my console within 48hrs. Love the fact they use DPD for posting items too, as they as reliable and you dont have to wait in all day. But Console Doctor gets 10/10 for service from me.

17 de marzo de 2026
Opinión espontánea
Logotipo de Console Doctor

Respuesta de Console Doctor

Happy to hear it! Thanks for taking the time to write this!

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