Cool hog barbecue hog lumps are the best full of delicious flavor so crunchy a great snack would highly recommend you need these in your life
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I’ve had pork scratchings before but these are another level. Not only do they come in great reusable plastic containers that keep the contents fresh but flavour range is amazing. I’ve had the... Ver más
La empresa ha respondido
Delivery was extremely slow, for the price your paying i expected delivery to be fast. Product is good, but doesn't match the price. Packaging is poor. I feel they have had a massive jump in orders an... Ver más
La empresa ha respondido
I ordered the taster pots for all varieties and a big jar full of original as this was the first time and wanted to try them all. Wow!!! The big thing for me was the consistency in the scratchings cr... Ver más
Información sobre la empresa
Escrito por la empresa
Don't be a boar, be a Cool Hog.
Información de contacto
Cool Hog Ltd, Blackthorn House, Mary Ann Street, B3 1RL, Birmingham, Reino Unido
- info@coolhog.co.uk
- coolhog.co.uk
3,8
Muy bueno
1 mil opiniones
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Avoid this company
Avoid this company - I have made several orders and the last one arrived with one bag not sealed from the factory and the amount of arse ache going back and forth with them saying that I had opened it even though it’s evidently clear that the bag wasn’t sealed - contents obviously went soft in the post as they spilled out in the big cardboard box - finally got a resolution after sending the empty bag back with them saying they wouldn’t normally refund for an empty bag - no apology no sorry about your experience here is a replacement and your money back - very poor customer service
2 de julio de 2026
Opinión espontánea
Respuesta de Cool Hog
We're very sorry to read your review and sincerely apologise again for the frustration this situation caused.
To help put things right, we provided a prepaid returns label so the packaging could be returned for investigation, we issued a refund once it had been received, and also provided a discount code as a gesture of goodwill. We're sorry if this wasn't reflected in your overall experience, as it was certainly our intention to resolve the matter fairly.
We value all customer feedback and are always looking to improve both our products and our customer service. Thank you for bringing your concerns to our attention.
Jade @ Cool Hog
Your products are super tasty
Your products are super tasty, and usually delivered quickly.
I would have given five stars, but my last order disappointed me, as sent something other than what I ordered. (But still delicious)
I may have given the incorrect order experience date, as can't remember the exact day.
Coolhog replied and asked me to email them with my problem. I've tried sending emails from two different devices, but for some strange reason will not send.
Impossible to contact the company regarding an issue!
20 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for your review and for your kind comments about our products and delivery – we're really pleased to hear you enjoy them!
We're sorry to hear that your last order wasn't quite right, even though we're glad you still enjoyed what you received.
If you could please get in touch with us at info@coolhog.co.uk, we'd be happy to look into what happened and see how we can help.
Thanks again for your feedback, and we hope to get that fifth star from you next time!
Jade @ Cool Hog
Cool Hog in Bloxwich
I've seen advert on Facebook and saw the shop in Bloxwich so had to pop in and its great atmosphere and very clean shop..
30 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you so much for your lovely review!
We're really pleased you spotted us on Facebook and decided to pop into our Bloxwich shop. It's great to hear you enjoyed the atmosphere and found the shop clean and welcoming.
We hope to see you again soon!
Jade @ Cool Hog
Definitely didn't get a jar more…
Definitely didn't get a jar more plastic sweet unit.
Nice taste but found funny flavour which could be unit issue as I don't keep my dog food in container without inner liner as fat and plastic mix.
4 star as idea good and seems legit but it could of been lower as storage of this item usually foil to give best flavour.
Unsure if I'll order again as the jar and sealed unit look one of the reasons I ordered item to try.
29 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for taking the time to leave your review.
We're glad to hear you enjoyed the taste and appreciate your feedback on the packaging.
We use plastic jars to help prevent breakages during transit and ensure products arrive safely. The jars are food-grade and suitable for storage, even without an inner liner.
We understand your comments regarding packaging and flavour, and we'll make sure this feedback is passed on to our team for review.
We appreciate you giving us a try and hope you may consider ordering again in the future.
Kind regards,
Jade @ Cool Hog
Very quuck delivery and fantastic…
Very quuck delivery and fantastic flavour..great service as per usual
24 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you so much for your great review!
We're really pleased to hear you were happy with the quick delivery, fantastic flavour, and our service as always. Your continued support means a lot to us.
Jade @ Cool Hog
Great selection
Great selection. Good value for money. Friendly staff.
27 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you so much for your lovely review!
We're really pleased to hear you were happy with our selection, felt it was good value for money, and had a positive experience with our team.
We truly appreciate your support and look forward to seeing you again soon!
Kind regards,
Jade @ Cool Hog
Quick delivery
Quick delivery - faultless products - easy to order - what more could you ask for?
27 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you so much for your fantastic review!
We're delighted to hear that you found the ordering process easy, your delivery was quick, and that you're happy with our products. It's great to know we met your expectations.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
Jade @ Cool Hog
The first pack were not as good as my…
The first pack were not as good as my previous order, quite small pieces and there were lots of crumbs. Let’s hope the other 2 packs are a better quality.
Didn’t have this issue with my first order at Christmas so a little disappointed
16 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for taking the time to leave us a review.
We're sorry to hear that your first pack didn't meet the standard you were expecting, particularly after your positive experience with your Christmas order. We understand how disappointing it is to find smaller pieces and more crumbs than usual.
Our pork scratchings are a natural product, so there can be some variation between batches, but we appreciate your feedback and will pass your comments on to our production team.
We hope the remaining packs are much more in line with what you've come to expect from us, and thank you for bringing this to our attention.
Kind regards,
Jade @ Cool Hog
Respuesta de Cool Hog
Thank you so much for your lovely review!
We're delighted to hear that you've had a great experience with both our team and our products. Your kind words really mean a lot to us.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Jade @ Cool Hog
Great selection in shop but staff not…
Great selection in shop but staff not very friendly or helpful.
25 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for taking the time to leave us a review.
We're pleased to hear you liked the selection in our shop, but we're sorry to learn that you didn't find our staff as friendly or helpful as you expected. Providing excellent customer service is something we take seriously, so it's disappointing to hear we fell short on this occasion.
We appreciate your honest feedback and will share it with the team as we continue to improve. We hope we'll have the opportunity to provide you with a much better experience next time.
Kind regards,
Jade @ Cool Hog
Firstly the £105 pork SCRATCHING…
Firstly the £105 pork SCRATCHING mystery box isn't worth it because they sent pork CRUNCH that we don't eat. So I ordered a large jar of salt and vinegar SCRATCHINGS after but I received BLACK PEPPER. They would not refund me or send the correct item out because I had opened the UNSEALED jar. Your jars aren't even sealed so why are you accepting returns that will then be sold to another customer (how do I know I haven't received a return jar that could have been tampered with?)
So it's OK for me to receive an unsealed product. But you can't accept a return because it's not sealed because of "food safety regulations" How does that work?? Well done on losing a customer.
20 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for taking the time to leave your review.
We're sorry to hear that you're disappointed with your experience.
To clarify, our Mystery Boxes contain a variety of products from our range, including both pork scratchings and pork crunch, which is why pork crunch may be included.
Regarding your second order, we're sorry that you received the wrong flavour. However, as explained in our previous correspondence, once a food product has been opened, we're unable to accept it back or send a replacement. This policy is in place for food safety reasons and is applied consistently to all customers.
We'd also like to reassure you that we do not resell returned food products. Returns can be made for a number of reasons, such as damage during transit, but any food product returned to us is not put back into stock or sent out to another customer.
We're sorry that we weren't able to provide the resolution you were hoping for, and we appreciate you taking the time to share your feedback.
Kind regards,
Jade @ Cool Hog
Super scammy business practices
Super scammy business practices.
They try and sell you "delivery insurance" with a statement that they will not be held responsible if you do not pay for the insurance. This literally goes against UK consumer law. I am reporting them to the ombudsman for this.
And then at checkout they have the cheek to ask for a a tip. A TIP? For what?
We're not in America mate, sort your business out.
24 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you feel this way about your recent experience.
To clarify, the delivery protection option offered at checkout is completely optional. It is provided to cover orders in the unlikely event they are lost or damaged in transit, and customers are free to choose whether or not to add it.
With regard to the tip option, this is also entirely optional and is not required to complete an order. It is simply a voluntary feature at checkout and does not affect the price of the products or the service you receive.
We understand this wasn’t to your preference, and we appreciate you sharing your concerns. Your feedback has been noted and will be passed on to the relevant team.
Kind regards,
Jade @ Cool Hog
Completely addicted to these
Completely addicted to these incredible scratchings. Habanero is a must for spice lovers, BBQ is so flavoursome, and salt and vinegar is just the absolute perfect partner for a beer. I will be a repeat customer for a long time to come, thats for sure.
12 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thanks so much for the fantastic review! We're glad you're loving the range, and it's great to hear the Habanero, BBQ, and Salt & Vinegar flavours are all hitting the spot.
We really appreciate your support and look forward to serving you again soon!
Jade @ Cool Hog
Awesome!
Wow these Pork Scratchings are just as good if not better than when you were a kid, the triple seasoning is a must 10/10.
Once youve tried them......you will be back for more 100%.
21 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thanks for the amazing review! We love to hear our scratchings brought back those childhood memories. The Triple Seasoning is definitely a fan favourite!
We really appreciate your support and look forward to your next order.
Jade @ Cool Hog
Great company
Great company, great products,
We’re so tasty and would get again
21 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thanks for the great review! We're so pleased you enjoyed our products and that they'd earned a repeat purchase. We really appreciate your support!
Jade @ Cool Hog
The invisible man must have packed my parcel
What is the point in putting a leaflet in with the order which has a "your order was hand packed with care by ......." and not putting down who did pack it?
Product is lovely if expensive.
19 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thanks for your review and feedback. You're absolutely right – the packing card is much more personal when it's signed, and we're sorry this was missed on your order.
We're pleased to hear you enjoyed the product, and we'll pass your comments on to the team to help us improve.
Thanks again for your support.
Jade @ Cool Hog
I have used your Company many times now…
I have used your Company many times now and will continue to do so, we all love your original pork scratchings, the best ever, thank you.
14 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for your lovely review and continued support. We're thrilled to hear you love the Original!
Jade @ Cool Hog
Great service very fresh and tasty
Great service very fresh and tasty . Best flavour I had. Maple I can say is awesome 👌
6 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for your great review! We're so pleased to hear you enjoyed the freshness and flavour of our products. It's fantastic to know the Maple flavour was a hit — awesome indeed! 👌
Thanks for your support.
Jade @ Cool Hog
Absolutely brilliant
Absolutely brilliant, love most of the flavours and ive had them all, easy to order, quick delivery, best ever scratchings, think im on 8th or 9th order now lol
12 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for the brilliant review! We're delighted to hear you've enjoyed all the flavours and that we're up to your 8th or 9th order! 😄
We really appreciate your continued support and are so pleased you're happy with the ordering process, delivery, and of course, the scratchings.
Jade @ Cool Hog
Best pork scratchings ever
Best pork scratchings ever, delivery service very prompt.
11 de junio de 2026
Opinión espontánea
Respuesta de Cool Hog
Thank you for your great review! We're glad to hear you enjoyed our pork scratchings and were pleased with the prompt delivery.
Thanks for your support!
Jade @ Cool Hog
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