Co-op Insurance Opiniones 

4450
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Recommended by money supermarket, best ,reasonable price for a week away on holiday. Covers all of elements needed for travel, price much lower than the rest of insurers listed. Sites easy... Ver más

Valorada con 5 estrellas sobre 5

For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My Dobermann was a healthy 4 year old when he was diagnosed with brain stem lesions caused by meningitis. His treatment involved intensive chemo sessions, scans and steroids, and gave him an extr... Ver más

Valorada con 5 estrellas sobre 5

I sorted my holiday insurance on line, which was easy navigate and the Silver insurance was just what I wanted and was within my price range. Unfortunately, I’d made a mistake with my email address an... Ver más

Información sobre la empresa

  1. Aseguradora
  2. Agencia de seguros de automóviles
  3. Agencia de seguros para el hogar
  4. Aseguradora (seguros de vida)
  5. Seguros para animales domésticos
  6. Seguros de viaje

Sobre Co-op Insurance

Escrito por la empresa

Protecting what matters most

Co-op Insurance has been protecting what matters most to people for over 150 years.

We see insurance as an opportunity to make a positive difference all over the UK.

We offer a wide variety of insurance including:

Supporting communities, it’s what we do

We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.

Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.

Our Co-op values

Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.

We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.

Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.

With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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4,4

Todas las opiniones

(4450)

1201 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Home insurance renewal.

Home insurance renewal.
Everything i needed was sorted,and was really happy with customer service

3 de agosto de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Anthony

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with us.

Kind regards
Leanne

Valorada con 1 estrellas sobre 5

My requote had increased by about £30…

My requote had increased by about £30 but i went through the whole process of getting another quote, exactly the same details and co-op insurance came back with a quote cheaper than the one I was originally paying.
Basically Co-op tried to rip me off hoping I wouldn't shop around.

14 de julio de 2026
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Respuesta de Co-op Insurance

Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team

Valorada con 3 estrellas sobre 5

Still waiting for membership card …

Still waiting for membership card documenrs should be sent out in pack

28 de julio de 2026
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Respuesta de Co-op Insurance

Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team

Valorada con 5 estrellas sobre 5

Building and Home Contents Insurance

Clear information about my Policy and received helpful advice which made it easy to decide on necessary changes for renewal and payment to my satisfaction. Overall satisfied with the pricing and policy to meet my requirements.

31 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Mary

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Leanne

Valorada con 5 estrellas sobre 5

Site was easy to manoeuvre and it was…

Site was easy to manoeuvre and it was quick to get quote. All done in a few minutes.

30 de julio de 2026
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Respuesta de Co-op Insurance

We're so glad you found our site easy to navigate and that obtaining a quote was quick and efficient for you. We appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾

Valorada con 2 estrellas sobre 5

Shop around for pet insurance.

I held the pet insurance policy with CO-OP last year. At renewal price nearly doubled (no claims made and dog still
Only 5). Found the identical policy with CO-OP on comparison site much cheaper than renewal. Rang CO-OP to see if they would just apply the price to the existing policy but couldn’t/wouldn’t so I let the old poicy lapse and bought the same policy again as a new customer. Completely stupid and a waste of time. My advice - shop around as a new customer every year regardless!!

8 de julio de 2026
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Respuesta de Co-op Insurance

Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pets Team

Valorada con 5 estrellas sobre 5

Clear and friendly phone conversation.

The person I spoke to on the phone was courteous and friendly. She explained everything to me very clearly and was actually fun to talk to, which helped me to relax.

29 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Ms Brislee

Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.

Kind regards
Aysha

Valorada con 5 estrellas sobre 5

Everything was explained clearly and my questions were answered in a very understandable way.

Everything was explained clearly and efficiently

27 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Good afternoon Mrs Moore

Thank you for taking the time to leave us a review. It's great to hear that all of your questions were answered clearly. We look forward to serving you again in the future and continuing to provide you with excellent service.

Kind regards
Aysha

Valorada con 5 estrellas sobre 5

Very helpful staff member ,thoroughly…

Very helpful staff member ,thoroughly covered all details.

27 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi John

Thank you for your kind words, it’s great to hear you had a good experience with our team member. We look forward to serving you again in the future and continuing to provide you with excellent service.

Kind regards

Aysha

Valorada con 5 estrellas sobre 5

The advisor was very friendly and…

The advisor was very friendly and helpful top marks

24 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Judith

Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.

Kind regards
Aysha

Valorada con 1 estrellas sobre 5

No customer services?????

I have Coop home insurance. It's impossible to speak to someone on the phone ? To answer my queries on line I need a policy number which I cant find. So it's impossible to contact them to find my policy number . Absolute worst company services ever .

24 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Good afternoon

We’re sorry to hear you feel this way. We’d like to clarify that customers can contact our UK based phone teams during our opening hours which are Monday-Friday 8am-8pm, Saturday 8am-5pm and Sunday 9am-4pm. If you don’t know your policy number, our live chat team can also locate your policy using your personal details such as name and address etc. we appreciate your feedback and will continue to review how we make our contact options clearer.

Kind regards

Aysha

Valorada con 5 estrellas sobre 5

Very competitive & easy to complete.

No fuss, no problem. Straight forward & very competitive. I missed something & had to ring up but easily put right & would certainly recommend coop car insurance.

20 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Malcolm

Thanks for taking the time to leave us a 5* review! We're pleased to hear you found the process straight forward and the price was competitive. Thanks for insuring with us.

Leanne

Valorada con 5 estrellas sobre 5

Professional attitude .

We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.

22 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Chris

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Easy to renew and price has lowered.

22 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the quote offered is competitive. Thanks for insuring with us.

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Very efficient and useful

18 de julio de 2026
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Respuesta de Co-op Insurance

Hi

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Talking to adviser very helpful and…

Talking to adviser very helpful and understanding.A pleasure to speak to somebody very informative

21 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Michael

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Customer service

Spoke to a very helpful customer advisor who provided excellent advice and was very reassuring .
He listened to my concerns and reassured me that the cover I took out was appropriate for my needs.

8 de julio de 2026
Opinión espontánea
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Respuesta de Co-op Insurance

Hi Lesley

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Online Travel Policy

Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!

18 de julio de 2026
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Respuesta de Co-op Insurance

Hi Kenneth

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price quoted was competitive. Thanks for your positive feedback.

Kind regards
Leanne

Valorada con 5 estrellas sobre 5

Easy to follow instructipns

17 de julio de 2026
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Respuesta de Co-op Insurance

Hi Jacqueline

Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy to follow. Thanks for your positive feedback.

Kind regards
Leanne

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