Cosme Paradise Opiniones 

323
TrustScore: 1.5 sobre 5

1,4

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Two free gifts were supposed to come with the purchase, but no sign of them. I'm not concerned at the loss, as these were just small items and didn't influence my purchasing decision at the time... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I was informed that my order was shipped on the 8th October 2013, with the tracking number RC900575361HK. I placed my order on the 29th September, over a week prior to my order being shipped. I was... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I placed this order on 30th July and I have still received no confirmation that it has been shipped! I could forgive that if the parcel had been delivered but no sign or siting of it here in Weston s... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Placed my 1st order with them Nov'13, product never Delivered n when asked 4 Refund, was given lots of Excuses n kept Stalling as well as Don't really bothered 2 Respond 2 Emails until I Wrote... Ver más

La empresa ha respondido

Información sobre la empresa


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1,4

Muy malo

TrustScore: 1.5 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(323)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I was very happy!

My order arrived promptly. I was very impressed with the service provided. My only complaint was the free gift arrived later and it was something that I would never use. As they posted it separately to my order I feel they wasted their time and money on postage. I would certainly order from them again. I am very satisfied.

16 de octubre de 2013
Opinión espontánea
Valorada con 2 estrellas sobre 5
Logotipo de Cosme Paradise

Respuesta de Cosme Paradise

Dear Nothappyjan,

Thank you for your feedback , please kindly note your order #100004546 has been shipped and the tracking number is RB463809594HK. We have double checked our mail box and didn't receive your request about the password issue.

Please don't hesitate to contact us by email: cs1@cosmeparadise.com if you have any enquiry.


Best Regards,
Cosme Paradise

Valorada con 5 estrellas sobre 5

Put this company in your address book

I was very pleased with all aspects of my experience with my order: availability of product, processing the order and the postage. I will definitely be ordering again from them.

16 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good speedy service

Found the fragrance that I wanted on Cosme Paradise at a much lower price than I paid at the shops. Delivery was within a week and very pleased with the service.

25 de septiembre de 2013
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please refund AUD $95

I pay by April 30, 2013. Today, September 22, 2013. I still have not received the order, it took 145 days for more than 4 months. Please return the payment for loss of order. Thank you. More than three months from the day you declare the parcel search. Please keep its promise and give me back my money. I'm tired of writing letters to you on that you do not answer.
August 14, 2013 you wrote:
"Dear Elena,

Thank you for your feedback , We have replied your email on 16-July and already opened an investigation case with Hong Kong Post office on 17-Jun. Please kindly understand the investigation case usually takes two to three months for registered airmail. We will get back to you as soon as any updates.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise"

21 de septiembre de 2013
Opinión espontánea
Logotipo de Cosme Paradise

Respuesta de Cosme Paradise

Dear Elena,

Thank you for your feedback , we have chased the investigation result with Hong Kong Post office and confirmed they are unable to locate the parcel and will compensate for this investigation case.

We will arrange full refund your order later today / tomorrow.

Sorry for any inconvenience caused and thank you for your understanding.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Valorada con 5 estrellas sobre 5

customer

I have got my order. Everything came, Nothing was wrong. I am content with product quality and I will make more orders.

18 de septiembre de 2013
Opinión espontánea
Valorada con 4 estrellas sobre 5

Confusing Catalogue

I did not receive the right products. Since the products i received were just another edition of the products I ordered, so I did not ask for an exchange or a refund. Anyway, fast delivery, good customer service, i would recommend this website to my friends.

18 de septiembre de 2013
Opinión espontánea
Valorada con 2 estrellas sobre 5

cheap inferior products at maximum price

My order of a Yardley spray perfume arrived on scedule, however it was nothing like the perfume i have been using for years! I will not use it, it smells like stagnant water. I wanted to return it and get a refund which was declined .I will never ever buy from this company again and shall broadcast it to all my friends! Cheap nasty imitations!

17 de septiembre de 2013
Opinión espontánea
Logotipo de Cosme Paradise

Respuesta de Cosme Paradise

Dear Rosa,

Thank you for your feedback ,please kindly send us the photos of the product for our investigation and we'll get back to you shortly once any result .

Please note that items returned without prior authorization and item has been opened or used will not be accepted.

Sorry for any inconvenience caused and thank you for your understanding.

Best Regards,
Cosme Paradise

Valorada con 1 estrellas sobre 5

No repeat business from me!!!

After ordering 5 products on this site (one of which was more expensive than other sites, but looking for convenience as well), I received an email to say that they were to refund me for one of the products as it was out of stock. I duly received the refund and thought that it was pretty good service, although I would have preferred to have been informed of this at the ordering stage rather than after payment.

When the package arrived, however, there was only 1 of the 5 (now expecting 4 in total) items in the box. The receipt in the box had simply had 3 items crossed off by hand and out of stock written next to them.

I sent an email requesting some information about what had happened and the reply simply stated that I would need to prove that I had only received one item whilst they checked with the warehouse.

I have since received a refund for the remainder of the products, but no communication in way of explanation or apology.

What was very good service went to terrible service in the blink of an eye.

16 de septiembre de 2013
Opinión espontánea
Logotipo de Cosme Paradise

Respuesta de Cosme Paradise

Dear Emma,

Thank you for your feedback.

After our investigation, we have confirmed that is our mistake caused by warehouse, please kindly accept our sincere apologies for the inconvenience and we have arranged refund to you immediately once we confirmed the mistake.

Sorry for any inconvenience caused and thank you for your understanding.

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Valorada con 3 estrellas sobre 5

Still Waiting

I am still waiting to receive the goods ordered on my Order No 100004243 placed 30 August 2013 and supposedly shipped by registered airmail from Hong Kong on 7 September 2012 (Item RC900547799HK).

Please advise where my goods are and when I can expect delivery.

15 de septiembre de 2013
Opinión espontánea
Logotipo de Cosme Paradise

Respuesta de Cosme Paradise

Dear David,

Thank you for your feedback, please kindly note your order has been shipped and the tracking no is RC900547799HK. According to the Hong Kong Post tracking record, your parcel was left Hong Kong for its destination on 16-Sep-2013.

You can track the parcel status on Hong Kong Post website: http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp

Please don't hesitate to contact us anytime if you have any enquiry.

Best Regards,
Cosme Paradise

Valorada con 4 estrellas sobre 5

Product as described and nice freebies

The product was as described. I like it came nicely wrapped for protection during shipping. I had no issues with the transaction and the price was reasonable compare to others.
I like the free products they sent with my purchase, this made the whole shopping experience very enjoyable. I will definitely shop again. Thank you!

14 de septiembre de 2013
Opinión espontánea

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