Absolutely great site to help with multiple resources available in one place. Great start to help find a long lost loved one. Also, to help make sure all information listed associated with your name i... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
This was a very useful tool. I recommend them. Just watch if you do not want to continue subscription, but it was super easy to cancel subscription. I only needed the service for one thing, and they m... Ver más
La empresa ha respondido
I found it very difficult. I signed up for Pacer yet couldn't search come to find out my account wasn't active. Created an account for sister and hers also inactive. 198 min wait on hold. No inst... Ver más
La empresa ha respondido
Dexter was very congenial and helped me with no questions asked. They were billing my credit card for something I did not order, but Dexter cancelled and credited my card back with no hassle and no ag... Ver más
La empresa ha respondido
4,2
Muy bueno
320 opiniones
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Pleasant interaction with Dexter
Although the website did not find the information I was looking for, the representative I spoke to, Dexter, was very helpful. He went the extra step and asked if I found what I needed, and assisted in helping me try and find it. Much appreciated, Dexter. Very pleasant interaction
26 de enero de 2026
Respuesta de Courtrecords
Hello Yuliya,
Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and are pleased to hear that, despite the difficulty in locating the information on our website, Dexter provided helpful and attentive support.
We are especially glad to know that he went the extra step to ensure you were assisted and followed up to help you find what you needed. Your kind words will be shared with him and our team.
Thank you for your appreciation and support. Should you need any further assistance, please do not hesitate to contact us—we will be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Helped me end continual charges for one public record request.
My debit card was being continually charged for one public records request. I received a very quick email reply from this website with a phone number to call and cancel. When I called, the account was immediately cancelled.
23 de enero de 2026
Respuesta de Courtrecords
Hello,
Thank you for your 5-star review. We are glad to hear that our team responded quickly to your inquiry and was able to assist you in resolving your concern. Providing clear and efficient support is important to us, and we appreciate you sharing your experience.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Quick Response
When I inquired about a charge that I was unaware of they responded very quickly and took care of the issue.
23 de enero de 2026
Respuesta de Courtrecords
Hello Elizabeth,
Thank you for your 5-star review. We are pleased to hear that our team responded quickly to your inquiry and resolved the issue regarding the charge. Providing prompt and effective support is very important to us, and we appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Take a screenshot when you cancel or they’ll continue to charge you.
I only needed one report so I cancelled directly after I received the report; in the same sitting. A few months later I noticed I was still getting billed so I contacted the company. They said they would refund if I had a screenshot showing that I cancelled. Never thought about it before, but will now. Regardless, they verified to me that they could see I hadn’t logged in since and still refused to refund me. So $140 for one report. Thanks CourtRecords.us!
*Ok guys, they refunded $19.95 out of $120; Hoorah! There are still a bunch of other companies out there that I would try before going back.
21 de enero de 2026
Opinión espontánea
Respuesta de Courtrecords
Hello Brian,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
Our records indicate that the account remained active beyond the initial report, which is why the billing continued. As outlined in our cancellation policy, confirmation of cancellation is required to prevent future charges, and supporting documentation is necessary when requesting refunds after billing has occurred. While we were able to confirm account inactivity, we were unable to verify a completed cancellation without the requested confirmation.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded $19.95 for your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly regret any inconvenience this situation may have caused and appreciate you bringing your concerns to our attention—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
I joined for a 7 day trial for 2.95
I joined for a 7 day trial for 2.95, then was charged full price before the 7th day was up. Although I did receive a refund. My experience with the site was unsatisfied due to it doesn't provide the correct information
15 de enero de 2026
Respuesta de Courtrecords
Hi Wonnell,
We’re sorry to hear that your experience didn’t meet expectations and appreciate you sharing this feedback. We understand how frustrating unexpected charges and inaccurate results can be. We’re glad a refund was issued, and we’ll take your comments into consideration as we continue working to improve both our billing clarity and the accuracy of our reports. If you’d like us to review the information further, we're happy to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
She took the time to provide phone…
She took the time to provide phone numbers for other possibilities.
20 de enero de 2026
Respuesta de Courtrecords
Hi Francine,
Thank you for your feedback. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hello Zak,
Thank you for your kind feedback. We’re pleased to hear that our representative was professional, knowledgeable, and helpful. Providing high-quality support is very important to us, and we truly appreciate you taking the time to share your experience.
If you require any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
I didn't realize that I was signing up…
I didn't realize that I was signing up for more than the $2.95 experience. Thank you for promptly refunding the addition charges.
20 de enero de 2026
Respuesta de Courtrecords
Hello Nadine,
Thank you for sharing your feedback. We appreciate you bringing this to our attention and are glad we were able to promptly address your concern and issue a refund for the additional charges. Customer transparency and satisfaction are very important to us, and we’re pleased we could resolve this for you quickly.
If you need any further assistance, please don’t hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
The representative was very professional and kind in her responses to my concerns
Great!
The representative was very professional and kind in her responses to my concerns.
20 de enero de 2026
Respuesta de Courtrecords
Hello Wynette,
Thank you for taking the time to share your positive feedback. We’re pleased to hear that our representative was professional and kind in addressing your concerns. Your satisfaction is very important to us, and we truly appreciate your support.
Should you require any further assistance, please do not hesitate to reach out—we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hello Roger,
Thank you for sharing your feedback. We are very sorry to hear about your experience and take your concerns regarding subscriptions very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly appreciate your feedback—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
I was able to find what I needed
I was able to find what I needed , but now I cannot cancel my subscription.
9 de enero de 2026
Respuesta de Courtrecords
Hi Mark,
We're happy you found what you needed. I can confirm your account has been canceled and refunded. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hello Anthony,
Thank you very much for your 5-star review. We’re pleased to hear that you were satisfied with our fast response time and found the cancellation and refund process easy.
We appreciate your feedback and your trust in our service, and we look forward to assisting you again should you need support in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Thank you for helping me in my…
Thank you for helping me in my situation! The customer service was amazing and Aron was especially helpful.
9 de enero de 2026
Respuesta de Courtrecords
Hello Jacquelyn,
Thank you very much for your 5-star review and for sharing your experience. We are delighted to hear that our customer service team was able to assist you effectively, and we will be sure to pass along your kind words to Aron.
Your feedback is greatly appreciated, and we are pleased to know that we could help you during your situation. We look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hello Doretha,
Thank you for taking the time to share your feedback. We sincerely apologize for the length of time the process took and understand how frustrating this experience must have been. This is not the level of service we aim to provide.
Please note that your account has already been refunded for the monthly subscription of $24.95 by one of our agents. Kindly allow 3–5 business days for the refund to be processed and reflected in your account, depending on your payment provider.
We appreciate you bringing this matter to our attention, as feedback like yours helps us improve our processes and service moving forward.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Solved my issue promptly and fairly!
8 de enero de 2026
Respuesta de Courtrecords
Hi Jamie,
We're happy you're pleased with the prompt assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
I was billed more than 2.95 and feel…
I was billed more than 2.95 and feel like logging into the sight after the free trial date is a trick to get me to be billed for another month. I will not use this service again
8 de enero de 2026
Respuesta de Courtrecords
Hello Catherine,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the free trial and billing process. Our trial terms state that the subscription will continue automatically unless canceled before the trial end date; however, we regret that this caused any frustration and appreciate your feedback.
We would like to confirm that your account has already been reviewed and the charge in question has been fully refunded for $24.95 by our support agent. Please allow 3–5 business days for the refund to appear back on your original payment method.
If you have any further questions or need additional assistance, our support team remains available to help.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Good customer service but was not aware of monthly charge
I was just looking at my credit card charges and noticed several $20 charges for courtrecord.com. i called and talked to customer service, sorry don't remember her name. She said i did a back ground check on my daughter and granddaughter back in September. I do not remember doing this but if there was a free 7 day trial i might have did it. But i do not remember seeing that i was going to be charged $20 a month after that. I would appreciate if i could get a refund of the amount i was charged. It was very easy to cancel this and the person i talked to was very helpful
7 de enero de 2026
Opinión espontánea
Respuesta de Courtrecords
Hello Bernie,
Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that our customer service agent was helpful and made the cancellation process easy.
At this time, we were unable to locate an account under the name provided in your review. In order to assist you further with reviewing the charges and processing a potential refund, we kindly ask that you contact our support team at askcourtrecords@courtrecords.us and provide additional details so we may accurately link you to the correct account.
We understand your concerns regarding the monthly charge and apologize for any confusion surrounding the subscription terms after the trial period. Our team will be more than happy to review your account and assist you further once we have the necessary information.
Should you require any additional assistance, please do not hesitate to reach out. We appreciate your feedback, as it helps us continue to improve our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hello Kati,
Thank you very much for your 5-star review. We are delighted to hear about your positive experience with our customer service team. It is wonderful to know that our colleague was quick, knowledgeable, and provided excellent support.
Your kind feedback is greatly appreciated and will be shared with the team. Should you require any further assistance, please do not hesitate to contact us—we would be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Most of what I was looking for was…
Most of what I was looking for was available on Indiana's free mycase website.
5 de enero de 2026
Respuesta de Courtrecords
Hello Daniel,
Thank you for your review. We’re sorry to hear that our service wasn’t as helpful as you expected.
While some information can be found on free public sites like Indiana’s MyCase, we try our best to provide accurate information. However, our records are from different public sources, and we do not guarantee the correctness or completeness of the report. To learn more about where we get our information, please visit https://courtrecords.us/terms/.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription for $24.95. Please allow 3-5 business days for the funds to be placed back into your account.
We appreciate your feedback and will take it into account moving forward.
Sincerely,
Thamya
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
Respuesta de Courtrecords
Hi Kaitlin,
Thank you for your kind words. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic week, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.courtrecords.us
+1 833-922-2315
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