Cozy Crew Club Opiniones 

261
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... Ver más

Valorada con 5 estrellas sobre 5

Honestly can't describe how amazing Cozy Crew Club are! After being let down by another company we contacted Cozy Crew to see if they could possibly sort us out with 2 t-shirts. Emma responsed super q... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered several items from Cozy Crew. The service from making the order to delivery was excellent. I was so pleased with the clothes, embroidered blankets and teddy bag and teddy sunhat. T... Ver más

Valorada con 5 estrellas sobre 5

I ordered one of the gift boxes for my own baby (because why not 🤣) and I’m honestly so pleased with it! I realised pretty much straight after ordering that I’d ordered the wrong size, so I em... Ver más

Información sobre la empresa

  1. Tienda de ropa para bebés
  2. también en la categoría
  3. Tienda para bebés

Escrito por la empresa

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(261)

46 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Absolutely beautiful Boucle Baby Bear &…

Absolutely beautiful Boucle Baby Bear & Strawberry Personalised Gift Box! Everything was perfect and presented so nicely. The quality of the items was excellent, and it made such a lovely keepsake for the parents. It arrived quickly and was packaged with so much care. A perfect gift for welcoming a new baby – highly recommend!

21 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Customer Service

Cozy Crew Club’s customer service is highly impressive. I have been a loyal customer for years and in my most recent experience they went above and beyond to help me. It truly feels like they genuinely care about their customers and put them first. Really impressed and would absolutely recommend them.

12 de enero de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Item received with unsown tassels

I ordered two items. The non personalised item arrived without issues, the personalised blanket had to be returned to finish sowing loose tassels. When returned, there was an overhang and tassels has been sown overlapping each other. Quality check failed repeatedly and they justified this under the „handcrafted and unique” excuse. No sort of compensation offered and no chance to finish sowing it their end. Had to pay out of my pocket to take to a seamstress to fix. Not the quality expected of such a brand. I could have ordered the dupe at Temu or Shein.

Edit - upon leaving my review on Google, I can see others posted pictures and reported the same issue months ago. My case is not a one off, this is just their standard. Caution.

3 de diciembre de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

Thank you for taking the time to leave your feedback. We’re genuinely sorry that your experience did not meet expectations and we’d like to address a few points to ensure our side is represented clearly and fairly.

The personalised blanket was returned to us specifically so we could finish and improve the tassel stitching, which we did at no cost to you. During one of the busiest periods of the year, our seamstress took the item home and worked on it in the evening, in her own time, to try to ensure it was completed as quickly as possible for Christmas. This was very much an effort to go above and beyond, not to excuse poor standards.

As outlined in our direct correspondence, we acknowledged your dissatisfaction and offered a full refund in line with consumer law, which required the return of the item so it could be inspected properly and logged for quality control. This offer was declined. Unfortunately, we cannot issue refunds or compensation while the item is retained, as this prevents us from investigating and correcting any potential production issues responsibly.

Our products are handcrafted, which does mean slight variations can occur, however this is never used to dismiss genuine concerns. Where we fall short, we aim to resolve matters fairly and transparently, which is why a full refund was offered.

We respectfully disagree with the suggestion that this is our “standard”. We sell thousands of personalised items and take quality very seriously, continuously reviewing feedback and improving processes. Comparisons to fast fashion platforms do not reflect our values, materials, or the care taken in production.

We always welcome constructive feedback, but we also feel it’s important that the full context is shared. Our offer of a full refund upon return remains the appropriate resolution, and we’re sorry we couldn’t reach an outcome that felt satisfactory to you.

Kind regards,
Emma 🐻
Cozy Crew Club Customer Service

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I had an issue ordering becuase they were out of stock on the pink tracksuits. They told me that grey would look amazing too and the customer service i recieved was great. I really appreciated it because it was me that kept contacting them and they responded immediately with happiness. Thank you cozy crew club

18 de diciembre de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

Hello,

Thank you so much for taking the time to leave such a kind review. It truly means the world to us.

We’re so glad we could help when the pink tracksuits were out of stock, and it makes us smile knowing the grey worked out beautifully for you. Your patience and lovely messages made it an absolute pleasure to help, so thank you for that too.

Hearing that you felt supported and cared for is exactly what Cozy Crew Club is all about. We’re so grateful to have you as part of our cozy community.

Kind regards,
Emma 🐻
Cozy Crew Club Customer Service

Valorada con 5 estrellas sobre 5

Great quality items and impeccable service

I had such a wonderful experience with this shop! I ordered two items on different days and needed them to arrive before my trip, as they were special gifts for my baby niece. Emma supported me every step of the way, responded quickly, and went above and beyond to help make sure everything would arrive on time.

Her kindness, clarity, and genuine care honestly made this the best customer support I’ve received in a long time. It’s so rare to feel this well looked after when shopping online! I’ll absolutely be recommending this store to friends and family, and I’ll happily order again in the future.

Thank you, Emma, for making the whole process smooth and stress-free!

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb company

Superb company.
High quality products.
Great communication from ordering to delivery.
I will be ordering for the little ones for Christmas.
Much appreciated

30 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality

I purchased a personalised gift box as a new baby gift. On receiving I had a peek and was overwhelmed at how lovely the gift looked. Well packaged and so soft. The new parents loved the gift and the personalised name on the items. I would definitely recommend this company to anyone thinking about it, as you will be so happy with the quality and presentation.

15 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Best Baby Clothes

Hi I wanted to say a quick BIG HUGE THANK YOU for producing the most beautiful baby clothes. I purchased your rompers and pramsuits for taking my son home from hospital in March and now again for his Christening on 27th Sept. Thank you so much for the care and quality and provide for our babies xxx

14 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The products I have received are just…

The products I have received are just beautiful!
I ordered an outfit with a hat and a personalised muslin blanket, the stitching is impeccable and the outfit is also gorgeous! Not to mention the adorable FREE beanie hat that I got to choose for my baby boy!
There was an expected wait for a personalised item but I’m extremely happy with the products I’ve received and would certainly order from cozy crew club again and again!

13 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars

I originally ordered through TikTok shop, and forgot to add name, font, colour ect, I contacted the Cosy club on every platform possible as some other businesses don’t always respond, the cosy club acted fast & responded within an hour!! The muslin blanket arrived within the timeframe with the added personalisation I requested it is gorgeous. Brilliant quality! My muslin obsessed 7 month old took to it straight away. 100% will purchase more items from the cosy club

4 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrendous company to deal with

Horrendous company to deal with, order was manufactured late and delivered late. Quality of product and services is extremely poor, avoid.

1 de agosto de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

We always welcome honest feedback, even when it’s not what we hope to hear — but we do feel it's important to share some context in this case.

Your order was fulfilled based on the timeframe and details provided, and although it was shipped on time, delays outside of our control can sometimes happen in transit — especially during peak periods. Despite this, we still issued you a full refund and allowed you to keep the personalised item, which was of significant value.

As a small business, we pour love, care, and attention into every order, and it’s disheartening when those efforts are met with harsh public criticism — especially when we’ve done our best to go above and beyond to make things right.

We kindly ask that customers be mindful when sharing reviews, as they have a real impact on small businesses and the people behind them.

Valorada con 2 estrellas sobre 5

I ordered the personalised back pack in…

I ordered the personalised back pack in black.
I saved it for my son starting childminders so didn't use it for a couple of months when arrived as purposely bought it to use for there.
Have used it for 4 weeks and 1 strap has fallen off and the little hook strap on the top also has. It seems it wasnt down correctly or strong enough as in 4 weeks I didn't expect it to break. He only goes 2 days a week so not used everyday and only held 4 nappies/pack of Wipes. 1 bottle. Some snacks and a spare sleepsuit. Was not overfilled or heavy. Really disappointed as loved the bag but unfortunately quality is not there for the price.

15 de julio de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

After looking into your order, we can see that the backpack was purchased over a year ago and was one of our £15 TikTok specials designed to offer a fun and affordable personalised option for little ones starting their journey.

With daily or even occasional use, especially when carrying essentials like bottles, nappies, and wipes, some natural wear and tear is to be expected over time, particularly on lighter-weight items. Straps can loosen or wear more quickly depending on how full the bag is or how it’s carried even if it doesn't feel heavy to us, little bags can feel the weight!

We always want our products to bring joy and last as long as possible, and we’re genuinely sorry this one didn’t meet your expectations. If you’d ever like to explore something a little sturdier for everyday use, we’re always happy to recommend options more suited to regular wear.

Thank you again for being part of the Cozy Crew — and we hope your little one is loving their time at the childminders!

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