Cozy Crew Club Opiniones 

261
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... Ver más

Valorada con 5 estrellas sobre 5

Honestly can't describe how amazing Cozy Crew Club are! After being let down by another company we contacted Cozy Crew to see if they could possibly sort us out with 2 t-shirts. Emma responsed super q... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered several items from Cozy Crew. The service from making the order to delivery was excellent. I was so pleased with the clothes, embroidered blankets and teddy bag and teddy sunhat. T... Ver más

Valorada con 5 estrellas sobre 5

I ordered one of the gift boxes for my own baby (because why not 🤣) and I’m honestly so pleased with it! I realised pretty much straight after ordering that I’d ordered the wrong size, so I em... Ver más

Información sobre la empresa

  1. Tienda de ropa para bebés
  2. también en la categoría
  3. Tienda para bebés

Escrito por la empresa

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(261)

47 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

BE WARNED

BE WARNED
If you’re only placing a small order you’ll be charged £3.99 shipping, if you return as I did that’ll cost you a further £4 and then they’ll deduct a further £2.50 for what they term a ‘restocking’ fee but of course they’ll tell you it’s outlined in their T’s & C’s! Shocking! So you’ve spent £10.49 with absolutely nothing to show for it & it’s cost them zero!!! Never again will I shop with this company, dissatisfied & disappointed. Cosy Crew Club, do not even bother replying to this, I’ve been patronised enough already by emails, though I’m sure you will to justify!

28 de junio de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

We’re truly sorry your experience with us left you feeling this way — that’s never what we want for anyone who shops with Cozy Crew Club. We're a small, family-run business that cares deeply about every order and every customer, and it saddens us to know we missed the mark with you.

Although our returns process and associated fees are outlined in our Terms & Conditions, we completely understand how frustrating this felt — especially for a small order. That’s why, in your case, we went ahead and refunded all charges, including the original shipping, return fee, and restocking charge, because we didn’t want your experience with us to feel like a loss.

It’s disheartening to know you still walked away disappointed. Reviews like this do affect us deeply, but we take them seriously and reflect on how we can do better. Your voice matters, and we’re truly sorry we couldn’t leave you with the cozy experience we always hope to give.

Valorada con 5 estrellas sobre 5

Absolutely obsessed with the new resort…

Absolutely obsessed with the new resort club collection from Cosy Crew club. The pieces are amazing quality and so cute! I love that the Terry towelling sets come in a range of sizes and colours and even adults which means our baby and 3 year old are able to match. These are a must for summer and holidays as not only are they the sweetest sets, but these are perfect for the beach or for putting on after swimming!

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!!

Amazing!!! These clothes are simply stunning. The material of great quality and at very reasonable price! Would highly recommend. I will most certainly be buying more clothes. Fully part of the Cozy Crew!!

23 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company non stop send me text…

This company non stop send me text messages. I’ve never given them my number and quite frankly have no idea who they are. Total pests.

22 de mayo de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

Thank you for bringing this to our attention — we’re truly sorry to hear about your experience and completely understand how frustrating unwanted messages can be. We want all interactions with Cozy Crew Club to feel gentle and respectful, never intrusive.

It’s very important to us to honor everyone’s privacy and communication preferences. If you believe you’ve received messages in error, please email our warm and friendly customer care team at info@cozycrewclub.com, and we’ll make sure your number is removed from our list right away. We never wish to trouble anyone, and your feedback helps us do better.

We hope to make things right and appreciate the opportunity to resolve this for you.

Valorada con 5 estrellas sobre 5

Nothing but positivity for Cozy Crew!

All of my interactions are always so positive and speedy with the Cozy Club customer care team when I have any questions. The products themselves are wonderful and so special and unique, so a huge well done to you all, and thank you!

14 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a cute brand

Such a cute brand, have a few bits from here now.
Look amazing on my baby boy
Thank you so much
Great customer service and brilliant company for very very reasonable prices.

8 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wrong company

Sorry wrote review for wrong company I will give 5 stars because they were kind enough to show I was reviewing the wrong company. Again my apologies!!

22 de marzo de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

We’re so sorry for the confusion, but it looks like you’ve left this review for the wrong company. We are Cozy Crew Club (www.cozycrewclub.com) and have no affiliation with The Cozy Crew (www.thecozycrew.com).

Your review is based on another company, we kindly ask if you could remove or update your review, as this is damaging to our brand and does

Valorada con 1 estrellas sobre 5

If I could leave zero stars I would

If I could leave zero stars I would. I ordered two months ago and haven’t received my items. Tracking still says “processing”. Emailed the company 4 times and NO help. DO NOT ORDER FROM THIS COMPANY!!!!!!!

4 de febrero de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

We’re so sorry for the confusion, but it looks like you’ve left this review for the wrong company. We are Cozy Crew Club (www.cozycrewclub.com) and have no affiliation with The Cozy Crew (www.thecozycrew.com).

Your review is based on another company, we kindly ask if you could remove or update your review, as this is damaging to our brand and does

Valorada con 1 estrellas sobre 5

This company has been unhelpful or for…

This company has been unhelpful or for over a month I haven't received my package they will not refund my money they haven't aided in any location of my package in the past month there's been no update to my tracking order I would not order from this company they clearly do not have it figured out and know what they're doing to ensure their clientele has their packages on time find somewhere else these guys clearly aren't it

24 de enero de 2025
Opinión espontánea
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Respuesta de Cozy Crew Club

Hello, Please could you kindly remove this review, you have left it on the wrong page. We are www.cozycrewclub.com and not www.thecozycrew.com we hold no affiliate to them, this review is very damaging to our company. We hope you manage to get in touch with them.

Valorada con 5 estrellas sobre 5

Personalised present

Wanted personalised baby bodysuit for my friend's newborn and was very pleased to see that the letter, which does not exist in English, was spelt corectly in the personalised text. Lovely product, great material, quick delivery. Would definitely recommend!

2 de marzo de 2025
Opinión espontánea

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