Cozy Crew Club Opiniones 

261
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... Ver más

Valorada con 5 estrellas sobre 5

Honestly can't describe how amazing Cozy Crew Club are! After being let down by another company we contacted Cozy Crew to see if they could possibly sort us out with 2 t-shirts. Emma responsed super q... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered several items from Cozy Crew. The service from making the order to delivery was excellent. I was so pleased with the clothes, embroidered blankets and teddy bag and teddy sunhat. T... Ver más

Valorada con 5 estrellas sobre 5

I ordered one of the gift boxes for my own baby (because why not 🤣) and I’m honestly so pleased with it! I realised pretty much straight after ordering that I’d ordered the wrong size, so I em... Ver más

Información sobre la empresa

  1. Tienda de ropa para bebés
  2. también en la categoría
  3. Tienda para bebés

Escrito por la empresa

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(261)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing quality

Amazing quality, super fast delivery. I am so impressed how beautiful, soft the pyjamas are. So impressed, love the products, will be ordering again 100% recommend the company.

14 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful clothes

Great clothes, material is so soft. Love all the items I have brought. Can get your item personalised which makes great gifts. Loving cozy crew clothes and will be buying more. Well
Done cozy crew -10/10

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality baby clothes

Beautiful baby clothes arrived in a very neat little zipped up envelope. Very good quality. Will definitely buy again. My step daughter was over the moon with what I had bought for her impending little one.

22 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality and even poorer faulty item return policy 🤯🤯🤯

Very poor experience with this company. I bought the fleece baby romper back in September 2024 for my new born, he has worn this item half a dozen times approximately. I noticed over the Christmas period that it is becoming to come unstitched and now has gone from bad to worse. I emailed asking for an exchange/refund and the reply was…

Our policy for reporting faults begins from the day of delivery, rather than the day an item is first worn. This is to ensure we can address any issues as quickly as possible after the item has been received. Unfortunately, as your purchase falls outside the 30-day timeframe, we’re unable to offer a resolution under our fault policy.

My baby didn’t even wear this item in the first 30 days!! If the item wasn’t so poorly made then maybe this wouldn’t have happened.

In the past I have purchased clothing items from small businesses and big brands and they have been amazing at resolving this without a problem even if it is half a year down the line.

I have also received some gifts for the baby which look cute but the material seems cheap and poorly made.

Wouldn’t return in future. Seems like this company just favour celebrities and not the public👎🏽

14 de enero de 2025
Opinión espontánea
Logotipo de Cozy Crew Club

Respuesta de Cozy Crew Club

Hello,

Thank you for your feedback, and I’m truly sorry to hear about your disappointment with your experience and our products. Your concerns are very important to us, and we want to make things right wherever we can.

I wanted to let you know that we did reply to your email about the issue and offered to send a replacement, but it seems we haven’t heard back from you. We understand how frustrating this must have been, and while our policy does have timeframes in place, we’re always here to find solutions when something doesn’t meet your expectations.

Please feel free to reply to our email or reach out to us again so we can arrange that replacement for you as soon as possible. We really value your feedback and take it to heart, and we’re committed to ensuring all our little Cozy Crew members (and their parents!) feel happy and cared for.

Warmest wishes,
Emma 🐻

Valorada con 5 estrellas sobre 5

Amazing quality!

The best quality and the nicest tracksuit. Sometimes it’s hard to find outfits (especially bottoms) that stay on an active 1 year old however the joggers fit perfectly. Absolutely adore the brand and can’t wait to place more orders x

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the tracksuit and packaging is…

Love the tracksuit and packaging is lovely. Just remember to double check embroidery colour as I accidentally chose black embroidery on navy and had to re-buy. I would have thought as it was hand packaged maybe they would check if it was a mistake however I was offered a discount on the replacement and fast customer service

12 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great clothing

Lovely tracksuits and bonus that you can also get them personalised so they make cute gifts 🎁

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality product

Ordered two tracksuits and personalised teddy pjs for my little girl. The quality of these products is really good, I’m so pleased with the service.

4 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Cute but cheap material

Cute bear tracksuit, however the material is very thin therefore feels cheap.

27 de diciembre de 2024
Opinión espontánea
Logotipo de Cozy Crew Club

Respuesta de Cozy Crew Club

Hello,

Thank you for sharing your thoughts. We’re glad you found the bear tracksuit cute, but we’re sorry to hear the material didn’t meet your expectations.

We try to offer a variety of tracksuits suited for different seasons, with some designed to be lighter for warmer weather. Your feedback is invaluable and helps us improve our designs to better meet the needs of our Cozy Crew family.

If there’s anything we can do to assist or make this right, please don’t hesitate to reach out—we’d love the chance to help.

Warm regards,
Emma 🐻 Cozy Crew Club Customer Service

Valorada con 5 estrellas sobre 5

Just amazing

Super soft lovely quality, our son and daughter in law loved this for their baby boy. Fantastic company quick delivery

27 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you so much cozy crew great…

Thank you so much cozy crew great services and great customer service by Emma as I wasn’t sure on delivery! 🚚 but all was ok and our beautiful god daughters baby was all snuggled in her blanket a few days later 🥰 merry Christmas

17 de diciembre de 2024
Opinión espontánea

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