cozymatic.com Opiniones 

Ordered a desk (AU8572) on 28 July 2026 and paid $519 in full. On 4 August they told me it would leave their warehouse in about a week and arrive roughly early-mid September. Tracker shows it wasn’t packed until 21 August and didn’t leave China until 7 September. It reached Sydney on 23 September and has been stuck at the border ever since.
I asked to cancel early on and was told it would cost ~20%. I accepted a 5% cash refund to keep the order on the strength of their timelines. Those timelines were missed by weeks. The majority of the delay happened before the parcel even left China.
I cancelled in writing on 29 September and have repeatedly asked for the remaining $467.10 refunded in full. They have only offered small percentages (max 10%) and keep saying they need “senior management” approval while asking me to hold off on complaints. No firm delivery date, no carrier documents, no commercial invoice provided despite requests.
I have an open PayPal dispute, NSW Fair Trading file 11605218, and an ACCC report. Do not order from Cozymatic if you need furniture in a reasonable time. The supply-chain risk sits entirely with them once they take your money.

I am writing to lodge a formal complaint regarding the unfulffilled old furniture removal service for my order #HK3397,placed in August 2026.
According to your policy, orders exceeding HK 7500 qualify for old furniture removal. However, when my delivery arrived, the delivery team refused to remove the old funiture, claiming they had not received prior notification.
Following the delivery, I contacted your customer support team via Whatsapp to resolve this. Despite over 10 days, no representative has followed up to make concrete arrangements for the removal. This delay has caused significant inconvenience and disruption to my household.
I request that you contact me immediately to arrange a firm date and time for the removal of the oid furniture within the next few business days.
I look forward to your prompt response and swift resolution to this matter.
Sincerely,
Kao kin man

I bought a TV cabinet from cozymatic about a month ago, the product itself wasn't really good (there is even small damage on the surface) but considering the low price range, I don't want to complain about it too much. But the technicians who came assemble the piece were very unprofessional as they fixed the legs of the cabinet in a completely wrong way (I don't know how he did it). And the customer service was poor, I told them the technician needed to come back on the same day to fix it because I am travelling on the next day. They said they will contact the workers but no reply from them at the end. I have to call the technician myself and made them come back to fix it. This is a super poor experience I had and I won't recommend cozynmatic to anyone.

Premium price but terrible quality. Just bought TV table and found some bubbles on door surfaces and some dents. Just request to replace the door to settle but got rejected and offered 5% discount or it’s coupon. However, customer want good quality for premium price product, not discount.

This company is a complete scam. They use photos of genuine branded products on their website, but what they actually send are cheap knockoffs from Taobao. The quality is terrible, and the prices are extremely high for what you get.

When I tried to return the item, they refused to provide any real customer service. They demanded that I pay for shipping and taxes myself, even though the product was defective. After I sent it back, they claimed it was "no longer new" and refused to issue a refund.

They are dishonest, unhelpful, and clearly running a scam. Do not fall for it – save your money and avoid this company at all costs.

Please help yourself by staying away from this company.

I bought a side table and it never arrived, even after six months and many complaints.

To their "credit", after much complaining they eventually agreed to re-ship the product, and I eventually recieved the (replacement) side table after around 9 months. The table itself is exactly OK.

Complete fraud of a company, do not order. They claim they are based in Australia however they are in China. Refuse to refund or return.

This is a complete scam, so don't buy from them!

First of all, their furniture looks cheap and different from the website.

They also delivered on a wrong date (when I was not at home) and just left the item there. Worse still, they removed the packaging and then later told me I wasnt eligible to return the item because the packaging was removed (by their own staff)!!!!

As if that's not enough, they told me the "free 30-day return" on the website means I have to cover for the return shipping, even if the item is defective. The item must be returned to an address in Shenzhen, China, not my local city, and they knew most people would give up. Also, even if i were to return the item successfully, they would deduct a 20% restock fee (even if their item was defective)!

All in all, this is a very bad company. DON'T BUY!

I ordered 2 drawer chest from Cozymatic, and later discovered it was sourced directly from another company whose products are available on Taobao. I realized this because the instruction booklet inside the box clearly showed the supplier’s name, and when I checked, the company is indeed listed on Taobao. The furniture itself is of good quality — Taobao products are not bad nowadays — and the customer service staff who communicated with me through Instant Chat were responsive and helpful. However, the issue is that I was charged nearly three times the Taobao price. While I understand the difficulty of judging quality when buying directly, I expected more transparency. If the business is simply reselling Taobao products, customers could be informed so we can decide whether the convenience and service are worth the markup.

This company is a scam. I bought a sofa for approximately 6000 HKD. The picture that came with the order confirmation showed a grey 3 seater sofa. We were looking forward to its arrival. We ordered on Sept 11 with the expectation of receiving it within 10-15. I sent many emails and what’s app messages and received little information. They said they would write when it shipped. We were traveling as of the 6 of October so I canceled the order on the 29th. I had no information from cozymatic in spite of multiple emails and no one would be here to receive it. Suddenly, on the 5th, A PIECE of a sofa arrived. They claimed that it is my order. Have you ever met a 1000 USD piece of a sofa from a budget on line shop that has no physical store? Exactly. It gets worse. I have to pay for its return. And the some and weight make it impossible. I have a lawyer in Canada and one in Australia. This company is so mean, petty and utterly cruel. Do not let them think that you are too dumb to know what you bought. Shame shame shame on cozymatic.

I was away but I asked them to hold my product delivery until I returned. Very good customer service and quick response to my queries. Good price and fast delivery. Will buy again.

If you like your experience of buying furniture to involve receiving damage products, and then spend the next few days going back-and-forth on email with a customer service agent who is very likely an AI bot then this is the company for you. Cozymatic repeatedly requested more photographs as proof of the damage goods, even though it was clear from the outset that they were broken, and refused to engage in a discussion about a refund. Their solution was to offer to send a repair kit with wood glue to repair the damaged products myself. Again if you have spent over £300 on furniture and like to then repair the products that arrive I would thoroughly recommend this company. Eventually, they offered me an exchange which I refused and requested a full refund once again. This was denied. Throughout the whole process I had made them aware the chairs were repacked and awaiting collection with my concierge at their convenience. I had to take up the case with the Hong Kong Consumer Council in the end; I have been instructed that I may need to pursue this through the small claims tribunal process.

I would not go as far to suggest that this is a scam business - but clearly they are just drop-shippers who don’t care about the customer if things go wrong, and will do anything to avoid a refund. Don’t make my mistake - get your furniture from a trusted source with real customer service.

You can find many more cases like mine on TrustPilot/Google Reviews/Reddit - wish I had searched on there first before purchasing!

Before ordering i checked many shops around and the website here looked good, so i decided to order here. However, the quality of the piece was not as good as i expected it to be…

Before buying the AMARIAN ROTATABLE WORK DESK, I looked at a few hundred alternative products online, and a few dozen afterwards too... Conclusion: In my eyes, it remains the best in its class, whereby I give it 10 out of 10 points in terms of design/appearance and 8/10 in terms of functionality after two weeks of use.
Let's start with the functionality aspects, where the table has met my expectations.
- The slim design is deceptive; it stands rock solid thanks to an 8 kg base plate.
- Almost a unique selling point is the infinitely variable position of the table top in three ways: height, rotation and tilt.
- The inclined position makes it easier to work with a notebook or tablet and to read books; a metal rail held by magnets prevents it from sliding down.

Now to my points of criticism.
- When I had finished screwing it together, I was surprised to realise that the table could only be tilted to one side. I would have liked to have known this beforehand, and I would have liked to have been given a reason as well as a hint as to what to do if I prefer the other tilting direction (turn the table top 180° and screw it down again).
- The rubber feet that are glued to the underside of the base plate are inferior. The adhesive has already come off one of them, which is why I had to replace it.
- In any case, rubber feet are unsuitable for a piece of furniture that is moved frequently; they slow it down enormously. My remedy: a small towel, on which the rather heavy table glides elegantly across the parquet floor.

A word about the despatch: packaging, delivery time, communication all in order, rating good.

I ordered a wooden/ stainless steel bookshelf from Cozymatic HK a month ago, and the item arrived in a few weeks. Great delivery service that brought the boxes right up to my home, and the installation was pretty easy. It took me 20 minutes with no experience at all, as everything was screwed on easily by hand. The bookshelf didn't smell strange or have that chemical smell, which is nice. It looks wonderful in my home. Really good quality for what I paid too.

quality products, and on sale price is worth it compared to many hkg websites

Site was easy to navigate. Once purchase was made, the response and confirmation were speedy

We bought the desk light in the shape of a mouse and the power cord is not in the US format. Also, this item is certainly not worth $55. Very cheap.

I also suspect they sold me email address to spammers because I've been getting right wing junk mail ever since I made the order.

Don't buy from here. Would not recommend. Took three months to arrive. Limited tracking. Left outside the apartment block with no notification. Items (two bedside tables) were both chipped. 24/7 support is nowhere to be found now

DO NOT BUY FROM THIS COMPANY!
They are selling CHEAP drop shipped furniture you can find on Alibaba and AliExpress for way cheaper.
If you have any issues with your furniture, they will not help you.