cozymatic.com Opiniones 

Bad product quality - don’t buy!!

We ordered two ~$620 bar stools. It came with a large defect (bubbles on the seat area) that can't be fixed. Terrible and irritating noise if sitting on those bar chairs…!

Emailed the company who stated that I should try to use my hairdryer to fix and flatten it out…?! I immediately stated, I bought a chair to sit and not trying to fix anything with a hairdryer 🙈. I anyway tried it out without any success. Stool looks scrap and is not usable for us.

Statement from Cozymatic:
… we cannot refund but can give you a 10% store credit… sorry, what…??? I should buy more of this weird quality…?? No thanks 😑😑…!!

After more emails the answer was:
… cozymatic always focus on customers feeling. Despite my and many other experiences here, it’s a simple lie…!! It’s now obviously up to 10% refund and 15% store credit with the argumentation…“the defects can just bring a slight effect on its functional use“… sorry what??? We never discussed any functional issue ever…!!

No replacements.
No refunds.
No respect for customers.

It is a proven terrible bad quality on a high price…!!

Shame on business models like this one!! That’s not Singapore!!!

Worst customer experience in my last 20 years!!

DON‘T SUPPORT AND BUY from a company where many customers had similar experiences, and I got the feeling treated like an idiot.

I have seen a lot of bad reviews but for me the experience has been positive. Responsive customer service, good product and fast shipping. Will buy again.

BUYER BEWARE
Do not buy anything from this company. I bought a small side table from Cozymatic for over US$400, and the table base arrived broken (it was a clean break in the wood). The glass table top was also bigger than the wooden frame it was meant to fit in, and as a result, the glass table top was loose and unstable. The glass basically sits on top at a slanted angle because it doesn't even fit flat in the frame.

I asked to return the table for a full refund, but was offered only a 15% refund at first, followed by 20% and then 30% after many, many more emails. I was also offered a replacement, but I didn't want it because they told me the table was designed like that with a loose glass table top (total BS).

I emailed them about my legal right as a consumer to receive a full refund for unmerchantable goods under the Sale of Goods Ordinance, and they ignored my email completely and insisted I could have a replacement. Why would I want to receive a poor quality replacement product with design defects? I'm entitled under the law to a full refund and I told them so.

This company has the most despicable customer handling I have come across - they simply do not care. They charge you premium prices for cheap furniture, and then treat you as if you've just bought something that's only worth a few dollars (telling you to spray glue to fix a piece of wood that's broken all the way through). Their emails were also rude and infuriating. They refused to acknowledge that the table was broken, and kept referring to the clean break in the wood as a "crack". A crack is a split in the surface of something, without it breaking apart. I was clearly dealing with something broken and unusable. They said to me that this was only a small defect, and that if I were to return it for a refund it would be considered "a change of mind" for which I would be liable to pay a 20% handling fee. No company being reasonable and treating customers sincerely would regard a completely broken and wobbly table base, and loose and wobbly table top as a small defect for which the customer should be out of pocket for returning. It's just unbelievable.

Do yourself a favour and do not buy anything from this company - they do not deserve any customers. I'm preparing to sue them for damages in the Small Claims Tribunal, and report them to the Consumer Council, even if it will cost me more money than I paid for the table, because I believe that a company like this simply should not be allowed to operate.

PS Don't trust the reviews on their official website. I posted a negative but 100% truthful review on their website and it was never published. That's why their overall rating on their official website is currently 4.57, but it's 2.8 here and 1.4 on productreview.com.au.

PPS They are posing as a Hong Kong-based company when my research suggests they are actually Shenzhen-based.

We ordered a ~$900 shoe cabinet on April 30 and received on June 21. It came with a large cracked defect that can't be fixed or pushed in, with the entire cabinet wobbly and unusable.

Emailed the company who stated that I should try to push it back in. When I stated we are unable to do so despite trying, they stated they cannot refund despite the product being unusable and can give us a 20% cash credit or a 30% store credit. No replacements. No refunds.

Will dispute with the credit card company, but do not expect any help if any of the products are not correct. Do NOT buy any nice or expensive furniture from this company, they will do nothing to correct their issues when the delivery comes broken.

Compelte scam. They say ship in 1 month in hopes you will forget you bought the item. Then they will refund you only 1/2 and try to keep rest. Had to open case with my credit card to fight the charge

All of the 5 star reviews are fake. I ordered a chair in November and spent just under $1000 with shipping and the color of the chair was completely different than what was shown in photos and other reviews. I was expecting a light caramel color and what I got was a deep red/brown. The quality is similar to something you would buy from Amazon. I reached out to them explaining with photos and videos that they sent the wrong color and they told me there was nothing they could do. Buyer beware!!!

Complete scam! Do not use! I had terrible experience with this company. Bough rug for 250$ which on web site looks excellent quality product. When it has arrived it was cheap cheap copy of the once shown on web site. Something you can buy in a market for 20$. When I send them all photos to compare, they told me it’s the angle of the photos. And they can not do anything except 20% discount. This rug is completely unusable and looks extremely cheap.

Awesome service and the white glove service was very professional and detailed too. Will definitely be back:)

I bought a small cupboard from cozymatic thinking it would be crap and nothing like the photo (I always live in hope) but it is really good. Exactly as it looks in the pictures and really well made. Customer service was great, letting me know when it was posted.
Shipping took longer than I thought but these days who knows how long things take.
All in all I am very happy with this purchase and I would buy from this website again.

I absolutely love my the shelf I bought for my coffee mugs! It's exactly what I imagined when I saw it on the site. I received updates regarding package transit, so always knew what to expect in terms of delivery date. Will 100% be using Cozymatic again.

I had been looking for a tv side table for a long time and found exactly what I wanted at cozymatic. I was nervous as I have not bought anything online before. The 2 side tables arrived yesterday and they are exactly as advertised. They are excellent quality. Communication with cozymatic via whatsapp was efficient and friendly.

Ordered what looked like the perfect chest of drawers for my bedroom. Was told that they would be made to order etc etc.

As I'd moved into a new apartment I really needed them quickly so paid an additional $280 USD to expedite faster delivery.

Started getting a little nervous when the courier wouldn't tell me the date that I would receive my items until I paid them another $180 Singapore Dollars.

Courier arrived and literally dumped the bulky heavy item at the front door and said they wouldn't do anything else.

Made me unpack it myself and literally left as quickly as he could. Lots of really thin polystyrene everywhere.

The item is not as bad as I was expecting (I'd done some reviews after reading some online comments). It's pretty clean and tidy on the outside, and sturdy, if a little crudely made (no soft closing drawers, in fact the drawers just pull straight out).

The biggest issue with the item is the smell. Jesus! The smell is horrific. It's very strong, giving me a headache and quite honestly I'm just thankful that I'm leaving for a business trip tonight, otherwise I think I'd be checking into hospital tomorrow for some toxicology tests.

Hopefully the smell will be gone by the time I'm home... and the paint won't have stripped off the walls of my bedroom.

I've sent a note to Naomi (who must be their only customer service rep given I always get the same email reply), but I don't expect to hear anything.

In short; BUYER BEWARE. What you see from these guys is certainly not what you get.

Spent $620 for a coffee table that arrived with a broken top. When I wrote Cozymatic they told me they wouldn't issue a refund or allow me to return the table because it was a "last item". The table wasn't advertised as a last item, but even if it had been, it certainly wasn't disclosed that it had been previously damaged with the top entirely broken off. The table was broken in a way that made it obvious it was broken before shipment, as the box was completely undamaged. Do NOT purchase products from this fraudulent company.

Cozymatic provides professional and excellent customer service. They respond to customer‘s query within 1 day and always keep me updated on my purchase status. The product is of good quality though price is not cheap. Overall I am happy and have a pleasant shopping experience with them.

I came across Cozymatic whilst searching for a TV stand that I really loved but couldn't find for sale anywhere. After checking trust pilot I saw they had a fair amount of negative reviews but decided to risk it and purchase this TV stand that I really wanted from them.

I can honestly say that the whole experience was 100% positive. I was able to speak to their customer service team via WhatsApp, they were super helpful. I was told my TV stand would be delivered to me within 8-12 weeks of purchase, it was delivered by week 8. Perfect. and the TV stand was even nicer than I thought it would be, beautifully crafted, solid piece and it looks amazing.

I'm so glad I purchased this TV stand from them and didn't settle for something else.

Fast in reply & efficient
Delivery was on time & product is as per images shown

Overall, I would recommend these dining chairs to anyone in the market for a stylish and comfortable addition to their dining room.

Easy to shop, buy and contact. Delivery is prompt and good condition. Installation is a breeze. Definitely in my top list for furniture purchase.

Fraud service. Avoid buying from them

We have bought Cozymatic furniture and have had a good experience so far. Love that their collection is thoughtfully curated and suitable for urban apartments like those in Hong Kong. Would continue to support this brand!