C.P Opiniones 

Never again. Our new winter Puffer jacket turned out to be extremely fragile and ripped on first wear out. We complained and returned the item and CP Company are insisting there is nothing wrong with the suitability of the material and quality of the outer shell for daily outdoor wear, when clearly there is. This is not clothing this is a wear-on-your-instagram-only item. There was no aftercare. They did not offer me the free repair service they advertise with and claim to have returned the jacket to me, I never received it back. The company is based in Switserland so be warned, legal action is impossible and consumer rights are non-existent. Both the jacket and the money I paid (695- euro's) are gone.

I bought a CP Company jacket online for €850. When I wore it for the second time, I noticed that the stitching on the inside of one sleeve hadn’t been done properly, leaving a gap of about 20 cm. Because of this, my hand gets stuck every time I try to put the jacket on. It’s disappointing, especially considering the price and the reputation of CP Company.

After contacting the brand, I was told to bring the jacket to Amsterdam for repair — a 1.5-hour drive from where I live. Since the jacket was defective upon arrival and I couldn’t have caused the issue myself, I asked to return it instead. Under Dutch law, this should be possible, but CP Company refused.

After three weeks and several follow-up emails, they claimed the jacket had been repaired and returned. However, from the photos, it’s clear this was not the case: there are no stitch marks where the stitching should have been. Suggesting that I might have removed the stitches myself is simply absurd.

Unfortunately, this experience shows that CP Company’s customer service does not match the quality image the brand promotes. For a label that positions itself as premium, this kind of response is unacceptable.

I’ve bought CP Company clothing for years and always appreciated the style and design — but after this experience, I won’t be purchasing from them again. It’s truly disappointing to see such poor aftercare from a brand of this level.

Ich habe mir unter anderem diese Fußmanschetten bestellt (2 Stück). Bereits bei der 2. Benutzung sind bei wenig Gewicht die Nieten weggerissen.
C.P. Sports ist nicht mehr erreichbar und reagiert nicht. Haben wohl die Verkaufsaktivität auf Amazon verlagert.

Ich liebe die Artikel dieses Unternehmens! Sie haben jegliche Arten von CP, sogar die nicht ganz legalen. Mein Freund Lukas Brueckl fand es auch super! Er liebt auch CP! Ich frage mich nur, warum es CP heisst. Cole Palmer? Crytal Palace? Club Penguin? Egal, jedenfalls liebe ich CP und kaufe für immer alles von diesem Unternehmen und dieser Website. #WELOVECP

no customer aftersales service for faulty items .
bought a CP Jacket for 900 euros which bled over my CP sweater .
Customer service which is probably AI GENERATED responses refuse any responsibility and just ignore this totally unacceptable situation .
Sweater is ruined and jacket totally unusable .
CP have shut their London shop so there is no way to return anything faulty .
Buying online is pointless as you will have the same experience as the 100 s of other dissatisfied customers .
the only option is to purchase through one of their wholesale accounts but then you are only selecting from a very limited range .
a premium brand with sadly a now a market stall mentality .

Versuche schon seit zwei Wochen, ein Rücksendelabel für einen Teil meiner bestellten und bezahlten Ware zu bekommen. Nach mehrmaligen Versuchen habe ich noch immer keine Antwort bekommen. Keine Kaufempfehlung.

Tolle Artikel, schöne Qualität. Verpackung, Webseite, alles funktioniert.

Aucune réponse aux mails envoyés pour un problème de garantie...
Le magasin de Lyon refuse d'intervenir
Une fois, la vente réalisée, vous n'existez plus
A fuir..

Leider kann ich von diesem Shop nur abraten.
Leider habe ich nach über 20 Tagen noch kein Paket erhalten. Keiner weiß wo dieses Paket ist, es scheint laut DHL irgendwo in Italien verloren worden zu sein.
Bis heute habe ich kein Geld zurückbekommen.
Auf meine Nachrichten wird nicht reagiert.
Ein unterirdischer Kundenservice, nein es gibt absolut keinen Service.
Das Geld wird behalten ohne mir jemals Ware geliefert zu haben.
Finger weg!!
Nie wieder!

Ordered a T-shirt £10 delivery and now it’s going to cost £10 to return which I think is ridiculous and greedy. The top came in a small brown bog standard box rolled up in a bit of paper. No plastic bag covering the top or branded bag. The top also smelt like fuel. For the price of the items and the brand they are ment to be it’s an absolute shambles. If I want anything CP again I’ve now learnt to buy from a partner store and not directly from themselves.

J’ai commandé un sac à dos pour la rentré reçu à tant sac de qualité vraiment incroyable

Grosse arnaque !!!! Ne commandez jamais sur le site soit disant officiel !!! J ai jamais reçu mon colis !!! Des voleurs !!! Le service client est bidon !!!

au début en lisant les avis j’ai eu énormément peur de ne jamais recevoir ma commande ou d’avoir des soucis finalement commande reçue en 5j en comptant le dimanche colis bien emballé et bon suivis du colis

De gros voleur j’ai passer une commande de 300e ( un haut et un bas ) que je n’ai malheureusement toujours pas reçu. J’ai commander en juin nous somme en août. A fuir plus jamais je commande chez ces voleurs !!!!!!!!!!!!!!!!!

Mijn zoon heeft 1 juli een t-shirt van CP Company gekocht. Via de webshop van Mezaldy. Na 1x te hebben gedragen en 1x uitwassen in een waszak en op een daarvoor bestemd wasprogramma (30°) zit er een gaatje in het shirt.
Contact gehad met de klantenservice van Mezaldy. En dit is het antwoord van CP Compa:We hebben contact gehad met onze leverancier. Helaas kunnen zij geen producten claimen die niet zijn voorzien van de labels. Wij moeten u dus helaas telleurstellen…
Er slecht dit. Je koopt een t-shirt van €70 en dan krijg je dus dit als antwoord......

Ordered a bunch of stuff from CP Co. All arrived fine. I had to send some of the back back (5 items).
Raised a return. Label provided. Items shipped back to CP. Received a refund a few days after returning.
Problem is, CP have only refunded for 2 of the items. They still owe me a rather large sum of money.
Contacted customer service via the web-form multiple times. Eventually got a response claiming they will look into the problem & nothing since. No replies to email or web-notes.
No number to call. Almost 2 weeks with no contact.

Premium & Luxury they are not

Lisez bien les avis, et si je l'avais su plus tôt je n'aurais jamais passé commande!
Mon fils a économisé pour s'acheter son pull qu'il ne recevra jamais. Service client inexistant, service client dpd qui ne tient pas ses promesses!
A fuir absolument

My son ordered a Blue Moon Knit for £350 for his birthday and they sent a pair of chrome cargo pants with the wrong sticker on the product label! Since then we’ve returned them via DHL as per Customer Service instructions and they are now apparently “analysing” what went wrong! Meanwhile my son is still waiting for a full refund of the money they took from his account! Absolutely disgusting! It’s theft at the end of the day, took his money but not sent the item he ordered! The fight it get his money back goes on! Never again will we order anything from them! No phone number so you can’t speak to anyone, so frustrating! Beware!

Ho acquistato un paio di calzoni sul loro sito online a 260 E. Non vestivano bene ed erano quasi trasparenti pertanto ho deciso di restituirli. Il loro sito online per i resi non funzionava. Ho scritto la prima volta e mi hanno detto di riprovare. La seconda volta, hanno voluto la foto con lo screenshot in cui appariva la scritta “Spiacenti, non hai diritto ad accedere al servizio”. Poi sono spariti per una settimana. Dopo ulteriori sollecitazioni mi hanno spedito il ticket da applicare sulla confezione. Spariti per un’altra settimana, dopo la spedizione. Adesso, dopo un ulteriore reclamo da parte mia, mi è arrivata una foto sfocata con i calzoni spiegazzati e un’ombra scura in un angolo. Il messaggio diceva: “siccome i pantaloni sono stati usati e presentano una macchia, non possiamo procedere al rimborso”. Nella foto ci sono ancora le etichette. Mi sono rivolto ad una Associazione per Consumatori appena hanno sentito il loro none mi hanno detto: “li conosciamo fanno spesso così..”. Farò anche un esposto all’Autorita’ Garante dei Consumatori. Un marchio ormai scaduto gestito che vive di espedienti.

They received my return on wednesday 2nd of April. Today 14 (!) days later still no money back. The customer service only says that I must be patient. I feel scammed. Don’t know if I’m gonna see my money again.