Crazyrc Opiniones 65

Respuesta de Crazyrc

Hace 14 horas

Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the extensive delay with your order. This is not the level of service we aim to provide, and we fully understand your disappointment.

Please know that we are actively improving our logistics and communication processes to ensure this does not happen again. If you require any further assistance regarding your resolution, we politely invite you to contact our support team directly. We appreciate your patience and the opportunity to learn from your experience.

Respuesta de Crazyrc

Hace un día

Thank you so much for the amazing review! We are absolutely thrilled to hear that your RC car arrived in just 5 days and that you had a great experience with our website. Welcome to the CrazyRC family—we hope you have an absolute blast driving it! If you ever need upgrades, parts, or just some advice, we are always here to help.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you for sharing your honest feedback. I want to sincerely apologize for the frustrating experience you had with your order. Receiving a damaged and incorrect product, and then waiting 20 days for the issue to be resolved, is completely unacceptable and certainly not the standard we strive for. We completely understand why this felt like a nightmare.

You are absolutely right—we must be accountable for every order. We take full responsibility for this oversight and hear your concerns regarding our customer support loud and clear. We are actively working on improving our after-sales service to prevent this from happening again. We are so relieved that you are finally happy with the actual product, but we are deeply sorry for the stressful journey it took to get there. Thank you for your immense patience and for helping us improve.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that you are satisfied with the JJRC8801 Jeep Crawler and that our packaging met your expectations.

We also want to sincerely apologize for the 14-day shipping delay. While we are glad our team was able to keep you updated, we know how tough it is to wait for a new RC, and we truly appreciate your patience and understanding. Have a fantastic time on the trails, and please reach out if you ever need anything!

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Dear Valued Customer,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and anxiety caused by the lack of communication and tracking updates regarding your order. We completely understand why you felt concerned, and we are actively working on improving our automated email systems and phone support availability to ensure this does not happen to you or anyone else in the future.

Having said that, we would like to respectfully clarify the timeline of your physical order. Your order (#1907) for the MNRC MN82 was placed on June 10th and was successfully delivered to you on June 17th, The package itself was picked on the same day as it was ordered. As per our shipping policy, standard delivery takes 3–5 business days after dispatch. Factoring in the weekend, your package arrived exactly on time within that 5-business-day window.

We are an authentic, dedicated business, and while we admit our communication fell short this time, we always strive to deliver our products as promised. We hope you are enjoying your new RC truck, and we remain fully available if you need any technical assistance with it.

Warm regards,
Customer Support Team
CrazyRC

Respuesta de Crazyrc

Hace un día

Thank you for your review and for confirming that your MN-99S RC Crawler arrived correct and original.

However, I want to sincerely apologize for the severe delivery delay and the lack of communication from our end. Waiting more than twice the expected timeline without clear updates is completely unacceptable, and we understand why this was a frustrating experience. We missed the mark on keeping you informed, and we take full responsibility for that breakdown.

Your feedback is incredibly valuable, and we are already restructuring our notification system to ensure our tracking updates are proactive, clear, and accurate moving forward. We appreciate your patience and your honest 3.5/5 rating. If you ever need anything else for your crawler, please reach out to us directly.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace 14 horas

Thank you for sharing your feedback. We sincerely apologize for the experience you had regarding the missing items from your delivery and the difficulty in reaching our team. This is not the standard of service we aim to provide, and we fully understand your frustration.

If your issue has not yet been resolved, please visit our website to find our WhatsApp support number and get in touch with our team directly so we can investigate and assist you further. We appreciate your patience.

Respuesta de Crazyrc

Hace un día

We are deeply sorry to hear about your experience. Waiting 2 to 3 months for a delivery without receiving any response from our team is completely unacceptable. We understand your frustration, and we take full responsibility for both the extreme delay and the lack of communication.

We are actively working on improving our shipping and support processes to ensure this does not happen again. Your feedback is crucial in helping us do better. Thank you for bringing this to our attention.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We are deeply sorry to hear about your experience. Having an order confirmed in January and only receiving it in June is completely unacceptable. We also want to sincerely apologize for our failure to respond to your calls and emails during that time. We completely understand your frustration, and we take full responsibility for both the extreme delay and the lack of communication.

We are actively making changes to our logistics and customer support systems to ensure that an experience like this does not happen again. Your feedback is vital in helping us improve. Thank you for bringing this to our attention.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for the 5-star review and for putting your trust in the CrazyRC team! We are absolutely thrilled to hear that your product arrived in good condition and that you are happy with your purchase.

At the same time, we want to sincerely apologize for the extensive delay. We know we initially estimated 25 business days, and waiting nearly 3 months is far from the standard we aim for. We take full responsibility for this delay and are actively working to improve our processes so we can handle orders much better and more carefully next time. Thank you again for your incredible patience and for recommending us!

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We are deeply sorry that you have not received your product. We completely understand why you are so frustrated and why you would question our legitimacy after this experience. We want to assure you that we are a real business, but we clearly failed you on this order, and we take full responsibility for that failure.

We are actively making internal changes to ensure we handle our fulfillments much better and more carefully next time. Your feedback is crucial in helping us fix these issues. Please reach out to us at WhatsApp number provided on website. with your order details so we can review exactly where our system broke down. Thank you for bringing this to our attention.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that you are enjoying your new LC Truck and that you had a great experience with our customer service team. Providing high-quality RC vehicles and ensuring our customers feel supported is exactly what we strive for every single day.

Have a fantastic time driving, and please let us know if you ever need anything else in the future!

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for your fantastic 5-star review and for sharing your experience with us!

We want to sincerely apologize for the initial confusion regarding the stock location of your MN82. We are so glad we could clear that up quickly and get it shipped out to you the very same day. It is wonderful to hear that it reached you in Bhopal in just 3 days! We are also absolutely thrilled that the surprise metal shaft drive brought an extra smile to your unboxing experience.

Thank you for giving us a chance and trusting the CrazyRC team. Have a wonderful time driving, and please let us know if you need anything else!

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for the 4-star review! We are absolutely thrilled to hear that you are happy with the quality of the product.

We truly apologize for the confusion and the longer wait time you experienced. To clarify, the 48-hour timeline mentioned on our website refers to the time it takes for the shipment to be picked up from our warehouse, with transit taking an additional few days depending on your location. However, we completely understand that waiting longer than expected is always frustrating, and we take full responsibility for the overall delay. We are actively working on improving our communication and dispatch processes so we can handle orders much better and more carefully next time. We hope you have an incredible time with your new RC!

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We truly apologize for the immense frustration you have experienced. Sending only the battery when you ordered both a battery and a charger is a major oversight. Furthermore, failing to answer your emails, calls, and WhatsApp messages is completely unacceptable. We completely understand why this experience has caused you to lose trust in us, and we take full responsibility for letting you down.

We are actively utilizing your feedback to improve our warehouse checks and support channels so we can handle orders and communication much better and more carefully next time. Please reach out to us at WhatsApp number available on website with your order details so we can review exactly where our system failed you. Thank you for bringing this to our attention.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We truly apologize for the incredibly frustrating experience you had with your order. Making you wait almost two months only to receive the wrong product is completely unacceptable. We are glad to hear that the item you received was at least of good quality, but we fully understand that it does not excuse the fact that it was not what you paid for. Furthermore, failing to respond to your inquiries during that time is a massive oversight on our part. We take full responsibility for these failures.

We are actively utilizing your feedback to improve our warehouse checks and customer support channels to ensure we handle our orders much better and more carefully next time. Please reach out to us at WhatsApp number available on website with your order details so we can review exactly where our system broke down internally. Thank you for bringing this to our attention.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We sincerely regret that your experience with us left you feeling this way. Making you wait too long for your delivery and failing to fulfill our commitments to you is completely unacceptable. We completely understand why you would look for other options after being let down like this, and we take full responsibility for these failures.

We are actively utilizing your feedback to improve our fulfillment and communication processes so we can handle our orders much better and more carefully next time. Thank you for sharing your honest feedback.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

We truly apologize for the immense frustration you faced with your recent order. Leaving you without tracking updates or proper communication after you made a full UPI payment is completely unacceptable, and we fully understand why you felt we were unprofessional or suspected fraud.

We take full responsibility for our lack of response and for the severe delay caused when your original choice, the MN82 Pro, was out of stock. We are incredibly grateful that you were willing to work with our team to switch to the MN99S, and we are glad that it has now safely reached you. Your feedback is a wake-up call for us, and we are actively overhauling our inventory checks and support response times so we can handle orders much better and more carefully next time. Thank you for your immense patience.

Best regards,
The CrazyRC Team

Respuesta de Crazyrc

Hace un día

Thank you so much for the 5-star review! We are absolutely thrilled to hear that you are so happy with the product and that everything is awesome.

We truly apologize for the long delivery time you experienced. We completely understand why waiting was frustrating, and we take full responsibility for the delay. We are actively utilizing your feedback to improve our dispatch processes so that we can handle our orders much better and more carefully next time. Thank you for your incredible patience, and we hope you have an amazing time driving your new RC!

Best regards,
The CrazyRC Team