Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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It is all very straight forward
It is all very straight forward, receiving the messages directly helps you to solve everything quickly and sufficiently.
11 de mayo de 2026
Respuesta de CRB Direct
Hi Jennifer, thank you for sharing your feedback. We’re really glad to hear the process felt straightforward and that the direct messages helped you get everything sorted quickly. It’s great to know the service worked well for you.
Kathryn was open with communication and…
Kathryn was open with communication and very helpful. The process has been straight forward and prompt
8 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Vikki, thank you for your feedback. We’re glad to hear Kathryn’s clear communication and support made the process straightforward and prompt. We appreciate you taking the time to share your experience.
Kathryn is a Star
Kathryn Sorted any issues and queries that came up and got everything moving again
7 de mayo de 2026
Respuesta de CRB Direct
Thank you for your review. It’s great to hear that Kathryn was able to resolve your queries and keep everything moving smoothly again. We’ll make sure she sees your feedback.
Stuck with it to get the work done
6 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for your review. If you need any further assistance, please contact our support team and we’ll be happy to help.
DO NOT AGREE TO TERMS AND CONDITIONS ON…
DO NOT AGREE TO TERMS AND CONDITIONS ON HERE! RIP off. Awful service cannot get any straight answers when I question what I’m being charged for. Customer service repeatedly email back with a huge over the top statement and totally neglect to answer your question which is what are you charging me for?
The service is awful and the website doesn’t work.
5 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Emma, thank you for your review. I’m sorry to hear how unclear the charges have felt and how difficult it’s been to get a straightforward answer, that’s understandably frustrating. A member of our support team will contact you directly to go through your account, explain the charges, and help resolve the issues you’ve raised.
WORST WORST WORST COMPANY EVER AVOID AT…
WORST WORST WORST COMPANY EVER AVOID AT ALL COSTS
5 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Dom, thank you for sharing your feedback. We can see you’ve already reviewed our service and that our support team is in touch with you. For the quickest and most accurate resolution, please continue discussing any further concerns with them, as they’re best placed to help.
Please avoid this “service” Stressful
Please avoid this “service” Stressful, dishonest and very misleading.
The whole process is unclear and contradictory. Once a payment is made you will be passed onto another “stage” of the process whereby you will be expected to hand over more money and you feel trapped because you’ve already made an initial payment with no promise of your dbs check being completed. The website and “advisors” give unhelpful and patronising feedback and the whole thing feels like a scam. Do not use this company , an expensive lesson in “not clicking the first advert on Google search results “
Do better crbdirect
7 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Charlotte, thanks for getting back to us with your information. Our support team will be in touch to review your application and help get this resolved as quickly as possible.
Efficient, Reliable, and User-Friendly DBS Service
CRB Direct provides a straightforward, efficient DBS service with excellent turnaround times and responsive customer support, making the process simple and reliable.
6 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Vivian, thanks for sharing your feedback. It’s great to hear you found the service straightforward and efficient, with quick turnaround times and responsive support. We’re glad the process felt simple and reliable for you.
Worse and overcharged DBS.
The information on the status system was unclear, the process was inefficient, and response times were extremely slow when trying to get support. There was no contact number available for assistance. The pricing was also excessive — £79 for a basic DBS, when I believed I was applying for an enhanced DBS.
I then tried their alternative system and was charged £45 just to open an account, yet the application still would not allow me to proceed and still had to pay £68 to get through the application. The entire process was unnecessarily frustrating for something as straightforward as applying for an enhanced DBS.
I will not be using this service again. I switched to another provider and paid £75 for an enhanced DBS with no system issues and far better support.
5 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi HoiYin, thank you for taking the time to share this. I’m sorry to hear how frustrating the process felt, especially with the unclear status updates, the additional charges, and the difficulty getting timely support. That’s not the experience we want anyone to have.
We’ve located your details and a member of our support team will contact you directly to help review what happened and work through the next steps. If there’s anything further you’d like us to look into once they’re in touch, we’ll make sure it’s addressed promptly.
Kathryn assitsed us through the process…
Kathryn assitsed us through the process giving advise and support where required. The prompt resonse to queries made the application easy.
13 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for sharing your feedback. It’s great to hear that Kathryn was able to guide you through the process with clear advice and timely support. Knowing her prompt responses helped make the application easier really means a lot.
Quick service and not to many questions.
6 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thanks for sharing your feedback. We’re glad you found the service quick and the process simple, with only the essential questions needed. It’s great to know it worked well for you.
Awful experience and no way to contact…
AVOID AVOID AVOID
Awful experience and no way to contact anybody but wait for a two day response by ticket.
What happened to a customer support line.
Expensive charges for small business with yearly fee.
Trying to make employee pay £12.50 for id check yet I’ve paid for the dbs £80 and yearly fees £45 sooo £125 and I still have no dbs because the application will not allow applicant to progress without paying £12.50
Why did I pay these extortionate fees in the first place so my employee didn’t have to put hand in pocket and then the company still try’s to rip them off further.
Give me a refund and I never want to use you again!!!
Why reply to my trust pilot but not my query ivf raised through your useless support desk?
2nd response on trust pilot but still no response to my query on your portal…. WORST COMPANY EVER AVOID AVOID AVOID
6 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Dom, thank you for providing your details. We’ve now been able to locate your account and can see the support tickets you’ve raised. Our support team will be in touch to help resolve this and review the issues you’ve mentioned.
Ross addressed a small issue with the…
Ross addressed a small issue with the application very quickly and I was able to put this right swiftly and efficiently.
2 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Reet, thanks for sharing your feedback. I’m glad to hear Ross was able to sort the issue quickly so you could get everything back on track without any delay. We appreciate you taking the time to let us know.
Very helpful
27 de abril de 2026
Respuesta de CRB Direct
Thank you for your kind feedback, we’re really glad to hear you found the support helpful. If you ever need anything else, we’re here to make things just as smooth next time.
Respuesta de CRB Direct
Hi Anna, thanks for sharing this, we’re really glad to hear the support team made everything easy for you. It’s great to know the process felt smooth from your side. If you ever need anything else, we’re here to help.
Quick and efficient.
30 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Lin, thanks for leaving a review, we’re glad you found the service quick and efficient. If you need anything else, we’re here to help.
Why isn't zero stars available?
Why isn't zero stars available. Premium price for appaling service. I've had many DBS checks in the past and they easily coped with my 3 countries and 2 marriages and 3 citizenships and name changes. This lot were HOPELESS, asking for the same information over and over and then the document uploader kept failing. I wasted hours with their poorly named "service". I have been on DBS online for many years. Apparently this all counts for nothing when you are trying to deal with people who have a standard script and no oversight.
1 de mayo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Maria, thank you for sharing your experience. I’m sorry to hear how frustrating this has been, especially given your previous DBS checks and the time you’ve already spent trying to complete this one. This isn’t the level of service we want anyone to have.
We’ve located your application and our support team will contact you directly to help get this resolved. If there’s anything additional you’d like us to review once they’re in touch, we’ll make sure it’s addressed promptly.
No updates
I didn't receive any notifications from the company to let me know that the applicant had filled in the form but that I needed to clarify a few details. I had to start a conversation on the support page to find that out. Once I was in touch with Kathryn, communication was generally very quick.
27 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Amy, thanks for sharing your experience. I’m sorry you weren’t notified sooner about the details that needed clarifying. I’m glad communication improved once you were in touch with Kathryn. A member of our support team will contact you directly to go through your application and make sure everything is sorted.
Thank you to Kathryn
Kathryn made sure everything was perfect before submitting my DBS. The chat system was smooth and allowed easy communication of queries. Kathryn was so polite and I am very grateful for her help.
30 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Finn, thank you for sharing your experience. It’s great to hear how smoothly everything went and how well Kathryn supported you throughout your DBS application. We’ll make sure she sees your feedback, she’ll really appreciate it.
Respuesta de CRB Direct
Hi Elise, thank you for your review. We’re glad to hear the process felt easy and simple for you. We appreciate you taking the time to share your experience.
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