Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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The phone conversation was most…
The phone conversation was most helpful. The manager spent a good amount of time ensuring the process went through smoothly and accurately
9 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Jan, thank you for sharing this. I’m glad the phone conversation was helpful and that our manager took the time to make sure everything went smoothly and accurately. We appreciate you taking a moment to let us know.
Rapid Responses
Kathryn was super quick and efficient and really helped to get everything processed as rapidly as possible
Great job
9 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Demi, we appreciate your feedback. It’s great to hear Kathryn handled everything efficiently and made the process straightforward.
Still waiting after weeks
9 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
I’m sorry you’ve been waiting so long. Our support team will contact you right away to help move this forward.
I clicked on enhanced DBS and it…
I clicked on enhanced DBS and it redirected me to basic dbs and I hadn’t noticed the small print and continued to fill it out, No customer service at all. I continued to pay the fee to do self employed dbs I wasted money making an account and then it says I can’t do it myself. Waste of money. They are happy to charge but not help me do an enhanced DBS.
8 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Bobby, I’m really sorry to hear about the confusion around the DBS application and the frustration it’s caused. We definitely want to get this sorted for you.
We’ve sent you a Trustpilot information request so we can locate your application and look into what happened. If you could reply to that with your details, we’ll be able to review your case and help you from there.
Thanks for giving us the chance to put this right.
Very quick response to replies on…
Very quick response to replies on queries. Clear and professional.
8 de abril de 2026
Respuesta de CRB Direct
Hi Molly, thank you so much for your review. We’re really glad to hear our team were able to respond quickly and provide clear, professional support. If you ever need anything else, we’re here to help.
Kathryn was really helpful with ongoing…
Kathryn was really helpful with ongoing checks.
Helped me understand the process alot better
8 de abril de 2026
Respuesta de CRB Direct
Hi Steph, thank you for your review. It’s great to hear that Kathryn was able to support you with your ongoing checks and make the process clearer. We’ll be sure to share your feedback with her.
Amazing speed in receiving my new DBS…
Amazing speed in receiving my new DBS number electronically and then new certificate
1 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Claire, thanks for sharing this. It’s great to hear your new DBS number and certificate arrived so quickly, we’re glad the process felt smooth for you.
Alisa was very helpful and quick to respond
The ticketed support system is a bit annoying when you want to talk quickly, however, once communication starts, they do get back to you quickly.
Alisa handled my application and I found her very helpful. My application needed to be cancelled and she did this quickly, giving me a refund.
3 de abril de 2026
Respuesta de CRB Direct
Hi Sarah, thank you for sharing your feedback. We understand that a ticketed support system can feel a bit slow when you’re looking for quick answers, but we’re glad to hear that once the conversation started, you received timely updates.
It’s great to know that Alisa was able to assist you clearly and efficiently, and that she handled your cancellation and refund without delay. We appreciate you taking the time to leave this review and share your experience.
Kathryn
Kathryn, was very polite, and welcoming, making the whole process very simple and friendly.
Thank you Kathryn.
2 de abril de 2026
Respuesta de CRB Direct
Hi Sukhdev, thank you for your review. We’re delighted to hear that Kathryn made the process feel so simple and welcoming. We appreciate you taking the time to share your feedback.
The processing of my background check…
The processing of my background check was exceptionally swift, clear, and professionally handled. Each stage of the process was completed without any hassle, and communication remained consistent and transparent throughout.
I truly appreciate the efficiency and high standard of service delivered.
3 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Abiodun, thank you for taking the time to share this feedback. We’re really pleased to hear that your background check was processed swiftly and that each stage felt clear and hassle‑free. Consistent communication and a smooth experience are exactly what we aim for, so it’s great to know that came through.
We appreciate your kind words and are glad the service met your expectations.
Respuesta de CRB Direct
Hi Josie, thank you for sharing your feedback. We’re really pleased to hear that Ross was able to support you so well. We appreciate you taking the time to leave this review.
Outstanding support from Kathryn
I received support from Kathryn, she helped me submit the applications for all of my employees. She was very helpful and thorough through out the process. Any questions I had were answered and she responded quickly.
2 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Neelam, thank you for sharing your experience. It’s great to hear that Kathryn was able to support you and your team throughout the application process. We’re glad she provided clear guidance, quick responses, and made everything straightforward from start to finish.
Kathryn responds to emails quickly and…
Kathryn responds to emails quickly and gives timely advise.
2 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Bukola, thank you for sharing this, Kathryn will be delighted to hear it. We appreciate you taking the time to leave a review.
The process has been very simple and I…
The process has been very simple and I have had really good support from Kathryn.
Her communication and help has been great.
1 de abril de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Faz, thank you for sharing this, and I’m really pleased to hear the process felt so straightforward for you. Kathryn will be delighted to know her support and communication made such a positive difference. We appreciate you taking the time to leave this feedback.
First time using the DBS service
First time using the DBS service. Made some errors on the application however, Ross made the process smooth by guiding me. We now have a correctly completed application in progress for an employee.
1 de abril de 2026
Respuesta de CRB Direct
Hi Khurm, thank you for sharing your experience. It’s great to hear that Ross was able to guide you through the application and make the process straightforward, even with the initial errors. We’re glad to have a correctly completed application now moving forward for your employee, and we appreciate you taking the time to leave this feedback.
Ross was very professional.
Ross was very courteous, professional, polite, respectful and thorough in his approach to supporting me with my DBS application process. Ross is a credit to your company.
31 de marzo de 2026
Respuesta de CRB Direct
Hi Jim, thank you for sharing this. It’s great to hear how well Ross supported you throughout your DBS application. I’ll make sure he sees your comments.
Quick responses with helpful assistance…
Quick responses with helpful assistance when clarifying responses to questions and ensuring the correct level of check was applied for.
Ross was very helpful and made the whole process very easy, thanks so much.
27 de marzo de 2026
Respuesta de CRB Direct
Hi Rachel, thank you for sharing this. I’m really pleased to hear everything felt clear and straightforward, and that the guidance around the correct level of check was helpful. Ross will be glad to know his support made the process easy for you.
Not an easy process but Kathryn…
Not an easy process but Kathryn supported me in getting the application processed
31 de marzo de 2026
Respuesta de CRB Direct
Hi Sam, thank you for sharing this. We know the process isn’t always the easiest, so it’s great to hear Kathryn was able to guide you through and help get everything processed smoothly. I’ll make sure she sees your feedback.
Very efficient.
31 de marzo de 2026
Respuesta de CRB Direct
Hi Patrick, thank you for your review. It’s great to hear you found the service efficient, the team will be glad to know everything ran smoothly for you.
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