Below one star standard absolute waste of time and no staff to communicate with in addition to refusal to respond to any email. a simple DBS check which should have been completed within 48 hours... Ver más
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Consulta las opiniones de los clientes
This is our first time using CRB Direct. Our experience has been seemless. Any queries were answered quickly and accurately. We have now set an account up and will be applying for more checks. Kathryn... Ver más
La empresa ha respondido
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
La empresa ha respondido
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- support@crbdirect.org.uk
- crbdirect.org.uk
4,5
Excelente
2 mil opiniones
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very easy interactions with advisor
31 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for your review. It’s great to hear your interactions with our advisor were straightforward and easy, the team will be glad to know the experience felt smooth for you.
Respuesta de CRB Direct
Hi Clare, thank you for your feedback. I’m glad to hear everything was processed quickly and that you felt supported throughout. We appreciate you taking the time to share your experience.
Olivia was super helpful
Olivia was very helpful in getting my application progressed.... really appreciated her help.
28 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Marie, thank you for taking the time to share this. I’m really glad to hear Olivia was able to help move your application forward. She’ll be pleased to know her support made a difference. We appreciate your feedback.
Respuesta de CRB Direct
Hi Duncan, thank you for your feedback. I’m really pleased to hear Charmaine was able to help you get your DBS sorted so quickly. She’ll be glad to know her support made a difference.
Quick process
Quick process, I dealt with Kathryn, and she was friendly, polite and very helpful. I had a great experience thanks to her. Thanks again Kathryn. :)
30 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Beth, thank you for sharing your experience. It’s great to hear that Kathryn made everything quick and straightforward for you. She’ll be delighted to know her friendly and helpful approach made such a positive difference. We really appreciate your feedback and your kind words for her.
Avoid at all costs!!!
Avoid at all costs!!!
I registered on the website as self-employed, and had to provide my card details for what I assumed was the actual DBS, it was, in fact, a registration fee, when the website states you need to 'register for a free account', so I was already £45 out of pocket with nothing to show for it. It also turns out that this company do not even verify the DBS documents themselves, and you have to provide details of someone to verify your DBS documents - now as a self employed person, I do not have anyone to do this for me (as it has to be someone outside of friends and family). The DBS would have then cost an additional fee, and the £45 was nonrefundable. (It's also important to note that I used a different company, who were cheaper, who then verified the documents themselves/in-house which was expected and the normal way of doing things, that CRB do not)
Would not recommend as all of these fees are not made clear on the website and customer service just direct you to their T&C's that again, weren't clear at the time of payment/registration.
28 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Georgie, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@crbdirect.org.uk so we can look into this for you.
Super speedy response from Kathryn
Super speedy response from Kathryn, can’t fault the service.
27 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for the lovely feedback. Kathryn will be delighted to hear this. We’re glad we could help so quickly and appreciate you taking the time to share your experience.
Respuesta de CRB Direct
Hi Denan, thank you for sharing this. We’re really glad your experience felt both friendly and professional, that balance is exactly what we aim for. It means a lot that you took the time to let us know.
Easy to use
Easy to use, great communication and fast turnaround
26 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Kelly, thank you for sharing your experience. It’s great to hear you found the service easy to use, with clear communication and a quick turnaround. We really appreciate you taking the time to leave this feedback.
I needed help in interpreting some of…
I needed help in interpreting some of the way the questions are strangely phrased, and Ross helped me through that.
26 de marzo de 2026
Respuesta de CRB Direct
Hi Peter, thank you for leaving this feedback. It’s great to hear Ross was able to guide you through the questions. I’ll make sure your comments are passed on.
Excellent service
Having a very patient person by the name of Kathryn, helping me plough through all the information that was required, even after several mistakes by myself, Kathryn was superb and very efficient, and a superb asset to the company.
Excellent service, will definitely recommend this company.
26 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Thank you for sharing such a generous review. Kathryn will be delighted to know how much her patience and support meant to you. We’re glad the service felt smooth and supportive, even with the bumps along the way, and we truly appreciate your recommendation.
excellent support team service
As a sole trader thinking I required an enhanced DBS check I found the process confusing, and I made an error when signing up. However, the help I received from Stephen in the Support Team was prompt, thoughtful and considerate. I appreciated dealing with the same person throughout, and the issue was dealt with to my satisfaction.
9 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Carolyn, thank you for sharing this. We know the DBS process can feel confusing at times, especially when you’re navigating it as a sole trader, so I’m really glad Stephen was able to guide you through things clearly. It’s great to hear his support made the experience smoother and that keeping the conversation with one person helped. We appreciate you taking the time to leave this feedback and we’re pleased everything was resolved to your satisfaction.
Quick response and fast resolution to…
Stephen dealt with my query. he was very helpful and Quick to respond. I didn't have to wait long for a resolution to my query. He was Friendly and happy to help.
25 de marzo de 2026
Respuesta de CRB Direct
Hi Dan, thank you for your review. We’re really glad to hear you received a quick response and a fast resolution. The team will be pleased to know their friendly approach made a positive impact.
Scammers
Scammers. I expect any good review on here is fake as the service is dishonest
24 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Joel, thank you for sharing your concerns. We take feedback like this seriously, and we’re sorry to hear you feel this way. This isn’t the experience we aim to provide. A member of our team will be in touch shortly to look into what happened and support you directly.
Kathryn was very thorough and quick to…
Kathryn was very thorough and quick to respond. The DBS process was handled efficiently, and all questions were answered promptly — a great experience overall.
25 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Rebecca, thank you for sharing this. We’re delighted to hear Kathryn made the process smooth and efficient for you. She’ll be pleased to know her thorough approach and quick responses made such a positive impact. We appreciate you taking the time to leave this feedback.
Setting up a business is a complicated…
Setting up a business is a complicated and daunting endeavor and CRB have helped to make this part of the process smooth and straight forward. I have had several questions during the process and they have all been answered promptly and accurately by the team, specifically by Ross, who talked me through the ID verification process and enabled me to set up ID verifiers in a professional and swift manner. I have been very impressed by the service from start to finish and would definitely recommend CRB to other businesses.
25 de marzo de 2026
Respuesta de CRB Direct
Hi Katherine, thank you for taking the time to share such detailed feedback. We’re really pleased to hear that the process felt smooth and straightforward, especially during what can be a challenging stage of setting up a business. It’s great to know the team were able to support you throughout, and we’ll make sure Ross sees your comments. We appreciate your recommendation.
Ross was helpful all the way through
Ross was helpful all the way through, especially with the amount of times I messed it up!!
I can't recommend him enough.
25 de marzo de 2026
Respuesta de CRB Direct
Thanks so much for sharing this. Ross will be over the moon to hear your feedback. We really appreciate the recommendation and your kind words.
Ross asked the right questions relative…
Ross asked the right questions relative to role and safeguarding
25 de marzo de 2026
Respuesta de CRB Direct
Hi Rebecca, thanks for sharing this. Ross will be really pleased to hear your feedback. We appreciate you taking the time to leave a review.
Pleasant representation and quick…
Pleasant representation and quick response
24 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Rasheed, thank you for your review. We’re really glad to hear you had a pleasant experience and received a quick response. Your feedback means a lot to us.
One you can not speak to anyone .THEY…
One you can not speak to anyone .THEY HIDE BEHIDE THE WEB SITE .
Something is not adding up.
All these big brands are on there in the web site.I am going to contact the web site brands and ask them do they know this site is using the brands in the web site .
I have enter my information and some of the box are not working and now they have some of my information gdpr
24 de marzo de 2026
Opinión espontánea
Respuesta de CRB Direct
Hi Trudy, thank you for taking the time to share your concerns. I’m really sorry to hear about the experience you’ve had, that’s not the level of service we want for anyone. A member of our team will be in contact to help you directly and make sure everything is properly resolved.
We take data protection and GDPR compliance seriously, so we’ll look into what happened with the form and ensure your information is handled correctly. We appreciate you raising this, and we’ll work with you to get things sorted.
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