Crocs Opiniones 702

I was sent the wrong size. I sent an email to inform them of this and, after a number of days, they told me they had sent the correct size and told me I must be confused. I sent them photographic evidence of their mistake and my lack of confusion. After another lengthy delay, they have now asked me to present the photographic evidence that I have already sent. This began in 14/6 and is no closer to resolution today, 30/6.

Ordered Crocs, they were delivered without issue and returned almost immediately.

Tracking shows they arrived back at the warehouse but I have yet to receive a refund and have had to email customer service, who have yet to respond.

Avoid this business, if I could, I would give 0 stars. I hope I will get a refund. After two weeks awaiting my flips were "lost" in transit. They offer reshipment, but after those reviews, which unfortunately I have read too late, I have requested a refund. If you like this brand, buy Crocs from a more reliable website or shop.

My wife bought several pairs of crocs and returned the ones that werent the correct sizes. After being promised a refund, then an express refund they still havent refunded the money after nearly a month. Is this company real?, the service they offer or not as the case maybe is akin to a scam. You buy goods in good faith, sizes are way off then they keep your money after youve returned the goods. Avoid Crocs, buy anything else from anyone else. If anyone at Crocs disagrees with my review, contact me with a refund and the others still waiting, well gladly inform you of what a poorly treated customer thinks of you and your disgraceful company!

A company that on the surface has a UK office but if you have a problem and need customer service you only have a Netherlands call centre land line with all the call costs that entails come in crocs get a local rate or freephone number

Very misleading. Crocs get you to subscribe offering discount. They get your mobile and email and then you attempt to use your discount code but it only works on very few items as most are already discounted and the code does not work on these. When I complained the WhatsApp agent was quite rude. I asked for a complaints form and the response was ‘have a wonderful day’. Eventually a nicer agent took my case, offered the discount in response to the poor attitude of precious agent, but was still unhelpful as could not be used in the crocs I wished to order, so pointless really. They have no email or complaints form and the only resolution was to call an international number. Very disappointing for a renowned company. Very misleading promise of discount to get you to subscribe. Hopefully they change their customer service style, their WhatsApp chat agents, and their lack of empathy towards their customers.

Absolutely awful !!
I had ordered a pair of crocs that were unfortunately too small and had to return them I was going to just exchange but the website wouldn’t give me the option
I’ve now waiting two and a half months for a refund spoken to three different people and back and forth emails with some awful people who don’t know what there doing only plus side was a gentlemen who I spoke to who was the only helpful person I was able to speak to got everything escalated and was very professional compared to the other coworkers who were just pushing me away and telling me to call my bank

Ordered Baya crocs for my holiday but after wearing them for a couple of hours it rubbed against the side of my foot cutting onto it! It was just the one side but was uncomfortable and was unable to wear them again 😐

My daughter ordered me a pair of crocs size 11M for my Birthday to take on holiday next week. Yes you guessed it, they sent a 12M.
I checked my daughters order and it was correct. They had one job. Idiots.

Disappointing as they are the same size as the size 12 crocs we have I don’t understand how these can be size 1 when they are exactly the same size as the kids 12s?was a present and didn’t know as they where in the packaging so so disappointing and what a waste of £45!!

Order stuck at 'processing' and has not shipped, ordered as a gift that will not arrive on time.

It is not made clear orders are shipped to the UK from the Netherlands.

There is also no facility to even cancel an order before it has 'processed' or even shipped. Why? why do I have to wait for a gift that will arrive late when I could cancel it now since it hasn't even been sent?

Very poor.

The refund policy says 30 days and money back within 14 days which they did not fulfil. It’s been well over a month. I have not received my money back. Don’t trust them when it comes to refunds and all they say it’s been issued.
Rude customer service

Simply the worst customer experience I have ever had. I took up the case on behalf of my wife who was ignored. Multiple promises of replacements, refunds etc and still after 6 months and multiple attempts, they have not delivered on their promises of refund. Intend to raise as fraud case with credit card company DO NOT BUY FROM HERE.

The worst customer service ever 😭
Bought two pairs of crocks for £84.79 send one back as they were to small and crocs uk refund me £35 only!!!
I emailed them asking where is the rest of the refund and they reply that they already refunded me all amount!!
They said to double check my account as maybe I miss this 😂
I complain to my bank and rise the dispute about missing money,
Never use them again

I was waiting for my parcel for 2 weeks, aparenty is lost in transit. I contacted to find out what's happening, and been told to wait for another day. Contacted again, and they disconnected chat. Reship takes another 10 days for only processing, but item out of stock. Asked for refund - been told is a subject for approval! Completely ridiculous! Feel completedy cheated on! Just give me my money back!

Not sure why so many negative reviews, my experience with crocs over the years has always been good have only had to returned one pair and the process was easy quick and free, once again delighted with latest purchase of the Classic Sneaker black/chalk which are funky, chunky and comfy ordered in usual UK size 6 perfect fit and true to size, what's not to like.

Terrible company to buy from. The sizing runs extremely large. Then when you want to return the item, don’t expect a refund anytime soon. Constantly chasing and being told ‘your refund will be with you in 3-5 business days’ on numerous occasions. Still haven’t received my money. Avoid at all costs.

Less than one star. I should have checked these reviews before I ordered. I returned crocks over 10 days ago and am still waiting for for refund. I've chased this and now the company are ignoring my emails. My advice is dont buy direct as customer service is terrible. The crocs sizes are all over the place, so much so that you don't know what size to buy, my advice is get something else more reliable and worth your money. I have now had to dispute through credit card account.

0 if i could. Disgrace of a service. I ordered size 9 men but for some reason the website selected size 9 women. I emailed them straight away no response. Then waited till the online chat opened messaged got told they cant change the order. I said surely you can as it has not been dispatched and the order has not been processed. Chat got ended by the agent. Beautiful customer service this!

Ordered from item not received refused to help me at all told me to contact the courier i didn't buy fron the courier don't buy from these online they offer no protection and just let you down PLEASE BEWARE DO NOT BUY LOOK FOR ANOTHER OPTION