Cruise and Passenger Services Limited Opiniones 

1041
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Top notch service, have used CPS twice now for cruises in last couple of years or so and the staff are superb. Very friendly. A smooth process from drop off to pick up after our cruise. Car always jus... Ver más

Valorada con 4 estrellas sobre 5

Embarking at Southampton - Satisfactory although I did have to hunt CPS down in the car park opposite the terminal. Apparently that day they had few clients so the office was not manned. Disembarkin... Ver más

Valorada con 5 estrellas sobre 5

First time user of CPS and couldn’t be happier- very easy following directions - young lady checked our booking and took photos of car - very friendly and helpful - at the end of our cruise CPS desk w... Ver más

Valorada con 5 estrellas sobre 5

The staff member who helped me at Dover cruise terminal was very helpful and cheerful. Apologised for the very short delay in the queue to collect my keys. She then explained exactly where my car wa... Ver más

Información sobre la empresa

  1. Servicio de aparcacoches

Escrito por la empresa

Cruise and Passenger Services (CPS) are the most established cruise car parking operator in the UK. Secure on-site meet and greet valet parking service at leading UK Ports (Southampton, Portsmouth, Dover, Liverpool, and Tilbury). Search, book, and park for your cruise holiday. The movement of thousands of passengers demands a well planned and executed operation, driven by our commitment to ensure that passengers enjoy a seamless transition on and off ship. Our staff manage check-in desks, reconciling passenger tickets with electronic bookings and processing passenger enquiries, out of course events and security checks. We provide fully trained marshalling staff to expedite safe passenger transit through the terminals.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1041)

34 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

An apparently simple system done very…

An apparently simple system done very well. You turn up at arrivals and empty your car. Luggage goes to check in and car disappears. On return you collect the luggage and head for cps check in. Pick up the keys and walk an impressively short distance to the car. The most convenient parking we have ever had.

7 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just booked with CPS again.

Sailed with Fred Olsen in November; arrived at 11:30......all went well. On our return, the collection of my car key was simple and the car was only 50 yards away. This was extra great as it was blowing a gale outside. The staff were all very helpful. Have just booked with CPS Portsmouth again for a cruise in February.

23 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

You won't be sorry you did!

From the first point of contact to the last the Portsmouth CPS people were brilliant!
I was impressed by the seamless efficiency of the drop off process and despite the weather the guys were all friendly, helpful and efficient. I honestly cannot fault them.
I mentioned to Sak I was a blue badge holder and he told me "no problem" and gave me a blue card to hang on my rear view mirror.
On our return we went over to CPS desk to collect the car keys and was told that our car was "just through the doors and across the road" and it was! No more than 50 metres away from port doors.
Will definitely use CPS again and sail from Portsmouth too.
Well done CPS👍😀👍

7 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Communication and Service

Great Communication and Service. Parked with CPS 9-23 November during our sailing on IONA. The drop Off and collection process was excellent. All the staff we interacted with were friendly, efficient and professional. The best parking service we have experienced in over 40 years. Thank you.

23 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Car at Portsmouth on 12th November

I parked my car at Portsmouth on 12th November for a Fred Olsen cruise (which departed from Southampton). We returned to Portsmouth on 23rd November and after disembarking the ship I went to the CPS desk to collect my key. The process was very straightforward and I was back in my car and on my way home very quickly. Very efficient service.

23 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Collecting my car from a Saga cruise…

Collecting my car from a Saga cruise the efficiency of the Portsmouth CPS team was exemplary. The car was waiting for me nearby and from the moment of disembarkation to driving out of the car park cannot have been more than 10 minutes. Excellent

21 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bag left in car

I parked today at Southampton, and despite the warnings, I stupidly left my handbag in my car. I noticed just as I was going to board the ship.
I returned, and was very happy to find that not only was it noticed, and looked after, it was brought back to me very quickly, with not one bad word said!
Thank you, you made what could have been a disaster, so much better.

17 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Parking For P@O Iona

Just returned from our 14 night cruise on Iona, as always CPS were faultless. Although drop-off was busy which is understandable, as Iona has so many passengers it didn’t take CPS to process the car. unloading of luggage is easy as you drop your vehicle next to the luggage drop off points. On return simply visit the CPS cabin to retrieve your keys and locate your car, if your disembarkation dock changes they will bring the car to the changed location. Maybe not the cheapest parking but for simplicity and safety of your vehicle always our first choice.

19 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Staff were really pleasant and helpful…

Staff were really pleasant and helpful the car was taken away did under 3 miles there and back wherever it was taken to park for the week. It was parked up ready for our return in exactly the same condition as we left it.

29 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great CPS service

Just back from Virgin docked in Portsmouth and used CPS as we have in the past in Southampton . We've always found them to be great service and pleasant staff.
In Portsmouth we were greeted by a very pleasant and smiley CPS lady representative called Karen. Everything was slick and seamless as was our arrival back this morning greeted again by Karen now in the booth. Car in same condition as left and easy to collect adjacent to terminal. Would definitely use again

29 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

CPS port parking Portsmouth

What a brilliant friendly service didn't have to wait long they check your car over for any damage then take your cases then when u get back just go to the cps collection desk for your keys and they direct you to your car so simple and stress free defo use again it was the same service at southampton 👍

14 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Virgin cruise

From drop off to pick up after the Virgin cruise it all went so smooth, everyone was more than helpful, will always use CPS for our cruises

14 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Arrived at Ocean Cruise terminal and directed into parking bay. Stayed in car whilst it was photographed, left key in car and given a tag for return (hint: take a photo in case you lose it), was in terminal within one minute. Arrived back, directed straight to key collection, picked up and out of the car park within minutes. Plenty of directing staff on both occasions. Great service, highly recommend.

20 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time using CPS at Portsmouth and…

First time using CPS at Portsmouth and must say that it was smooth as anything. The only thing that the staff at Portsmouth Terminal when disembarking need to direct you to the CPS desk to collect your keys. We went outside to collect the car and no keys. Then when we asked the CPS representative , she said to go and collect them and the Port staff keep giving the passengers wrong information. Need improvement on that side but great experience.

19 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Service

First time using CPS (Portsmouth for Virgin Viyages) and we were throughly impressed. Easy drop-off and even easier collection. All staff very helpful with a smile on their faces. Will definitely be using again.

19 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

CPS made everything very easy

CPS made everything very easy. It was easy to book and clear arrival were given. When we arrived at The Portsmouth Terminal we remained in our car to check in and were given labels to put on our luggage and a ticket to hand in on our return. CPS personnel then take your car and park it on the port. When we returned the process was very straight forward with CPS having a dedicated counter in the port and we were directed to where our car was parked and that was less than a two minute walk away. All in all a very good experience

8 de septiembre de 2024
Opinión espontánea

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