Crystal Ball Ltd Opiniones 102

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A big thanks to Alex Flesch who had been highly recommended as a point of contact, who was incredibly friendly and knowledgeable about all the products. He steered me to the most appropriate products... Ver más

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Valorada con 5 estrellas sobre 5

Tara was fantastic, really helpful and we've had a really quick turnaround getting our trackers set up. Such an easy process, the whole team has been so helpful, we're really pleased

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alex in sales was really helpful and not pushy as some other companies selling the same products/tech had been. Martin was also really helpful when getting setup on the dashboard and talking me t... Ver más

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Valorada con 5 estrellas sobre 5

I have recently used Crystal Ball for dash cams and vehicle tracking, and I couldn't be happier with the service. From start to finish, the whole process was professional, efficient, and hassle-... Ver más

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Información sobre la empresa

  1. Servicio de telemática

Escrito por la empresa

Established in 2005, Crystal Ball is an industry leading telematics provider offering award-winning Fleet Tracking, Connected Dash Cams & Lone Worker Protection.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

A1 Service form all at CB

We had an issue with one of our CB units in our vans, after a brief call with Martin at CB the issue was very quickly resolved.
Every time I call CB I have found Martin at CB very professional, if we have an issue on any of our units CB team have always dealt with them brilliantly.

15 de julio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Keith, thank you for your review, we're proud to be working with EMED Group, with a substantial fleet of over 700 vehicles and we're thrilled to hear our customer support team have been helpful and efficiently resolved your queries.

Valorada con 5 estrellas sobre 5

Highly Recommend

Great communication from placing an order to getting my solutions live. Would highly recommend A****

5 de julio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for your review Mike it's much appreciated!

Valorada con 5 estrellas sobre 5

My company has used Crystal Ball for 7 years

My company has used Crystal Ball for the past 7 years to track my fleet of vans and protect them in the event of an accident. The integrated 4G dash cam and tracking solution has transformed business operations and allowed me to work more productively and effectively. I am able to use the system for evidencing time spent on site to clients, and to monitor the day to day activity of the engineers when out on jobs. The dash cam technology has assisted in multiple disputes and I would no longer own a vehicle without this system installed. By using this technology to improve road safety and provide additional evidence, we demonstrate a lower risk profile to our insurers. I also find the mobile app very easy to use. I would highly recommend Crystal Ball to anyone who owns a fleet looking to reduce their accident rate and improve their day to day productivity.

9 de julio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for taking the time to leave such a detailed review of our services. We are thrilled to hear how our Connected Dash Cam & Vehicle Tracking solution is benefiting your business in so many ways! We look forward to continuing to work together for many more years and thank you for your continued business ☺️

Valorada con 5 estrellas sobre 5

Great company and Great staff

Great company and Great staff, Special mention to Tracey with the Diamond service

3 de julio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for your great feedback, Tracey has been with Crystal Ball since day one and will be trilled to read this :)

Valorada con 5 estrellas sobre 5

Great Service provider

I recently had an upgrade done on our company vehicle tracker system. The lady I spoke to (Toju) was extremely polite and really helpful. She kept me informed thru out the process and let me know about all the different options available to us and even offered a discount. I felt she really went out of her way to make sure we were happy with the service. Well done Toju and Crystal Ball. Would highly recommend.

18 de junio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you Paula for your kind comments and feedback they will be fed back to the team. We are pleased to hear you are happy with the service you've received and great to hear you have upgraded to our connected dash cam system.

Valorada con 5 estrellas sobre 5

Great service

Great demonstration for software. Easy installation experience also.

17 de junio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for your 5 star review, we are looking forward to working with you!

Valorada con 5 estrellas sobre 5

Staff always quick to accommodate. Great Service

Staff always quick to accommodate.
Special mention to Eliot Berry - Customer support coordinator who always goes above and beyond to help Croydon's Transport service.

12 de junio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you Daniel for your 5 star review and kind words, we will ensure your comments are fed back to our customer support team. Working with Croydon Council is always a pleasure!

Valorada con 4 estrellas sobre 5

Excellent Service.

Excellent Service.
From start to finish, kept informed at all times, from date of installation and to accessing the app. I had a few problems signing on and they were excellent at sorting the issue out for me. Happy with the service

12 de junio de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for your feedback, we are pleased to hear our support team kept you informed throughout the on-boarding process and that you have been satisfied with the service :)

Valorada con 5 estrellas sobre 5

Having used Crystal Ball in the past I…

Having used Crystal Ball in the past I knew they would be able to deliver the type of service we were looking for. Crystal Ball adopt a customer centric approach and listen to feedback, they implement changes they feel will add value to the system and help us achieve our goals. By implementing the camera technology alongside the tracking I’m sure we will reap the benefits and see a reduction in accident rate.

17 de mayo de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for the 5 star review, we are delighted to be working with Barron McCann, with a fleet of over 200 vehicles and helping you to achieve all your fleet goals!

Valorada con 5 estrellas sobre 5

Excellent support and service

Ive Just recently been set up with the crystal ball system after increasing my fleet of vehicles adding a tracker and 4G dash cam to each.
Their product is brilliant and couldn't be happier as this allows us to safety keep an eye on our team from job to job. Crystal Ball are competitive in their pricing, and flexible when installing the kit on location.
The support team were reliable and react quickly to any queries we have.
I would definitely recommend Crystal ball if you are looking for a quality and reliable tracking solution.

2 de mayo de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

We are thrilled to read this review and glad to hear you have been satisfied with not only the service but the product itself and the pricing. Our support team are dedicated to providing a great service and it's great to hear we are achieving this! Thank you for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

A five star game changer

A five star game changer.

Crystal Ball Dashcam's, cutting-edge technology that takes driver safety and performance to the next level! With built-in GPS tracking, instant upload of event videos, and on-demand video, you can monitor and respond to driving incidents in real-time.

Here's the game-changer, the driver behaviour system doesn't just monitor safety and performance, it actively helps drivers improve, by automatically scoring them on five key performance indicators - speeding, acceleration, braking, cornering, and idling.
Drivers can even see their own scores and position on league tables!

15 de mayo de 2024
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Thank you for your review, we are delighted to hear our 4G Dash Cam solution is providing so many benefits.

Valorada con 1 estrellas sobre 5

Awful from start to finish

I started work in a new company in March 2023 and inherited Crystal Ball from my predecessor. They are without doubt the worst company that I have ever had to deal with. Broken promises, equipment failure, vehicles not tracking, endless delays in repair work to name but a few of the many, many problems.
They promise the world and fail to deliver every time. The only thing they are good at is taking their money. Avoid at all costs.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Hi Shane, thank you for your review. We are extremely disappointed to read your comments however we take them very seriously. Having investigated this, the company that you worked for have been with Crystal Ball for over 14 years and are still an active customer and are happy with the service provided. We are saddened to read such a negative review.

Valorada con 1 estrellas sobre 5

This firm is extremely underhand

This firm is extremely underhand. I had been with them for 5 years and put my contract out to tender (as I do every year) they made an offer and then retracted it when questioned. They then forced me into another 12 month contract saying that I actually had to give 9 months notice and not 3 months as originally stated. They are constantly changing their goal posts and seem to have no business acumen. Thankfully RAM helped me out this hole and I must say I wish that I had gone over to them much earlier, fantastic user interface, customer service and their engineers come out within days and not months.

25 de agosto de 2023
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Hi Kim, thank you for your review. We are sorry that you feel this way, the contractual Terms and Conditions were followed as per the Agreement which are clearly stated. We have an SLA in place where customer engineering requests are dealt with within 24 hours. We would be happy to discuss this further should you wish.

Valorada con 5 estrellas sobre 5

Amazing CCTV & integrated tracking system for vehicles

We had a bad experience with another service provider of CCTV & Trackers so much so that we walked away. Having looked at a few options Crystal Ball TV looked to be what we needed. So we arranged an online teams meeting to discuss their offer, and see how it worked. Well, Tara Singh was the lady that took us through the offer and showed us what the system could do. We signed up! It integrates which was a massive improvement on what we had previously. We shook virtual hands, and contracts were signed. Martin arranged despatch of the kit, which arrived within a couple of days, previous company almost 4 weeks. Installation within the week, by BROOK INSTALLATIONS (also amazing) we had a training session with 4 of us on teams, with Tara as our leader through the wilderness. The vote was unanimous these are great and will be really useful. Today they really showed just how useful with a driver getting knocked for a fare. The internal footage is phenomenal, you can pick out the pimples on his face! The tracker was to the spot, where we dropped them, and enabled us to get a what 3 words location from the tracking location, and watch them walk into their property. Should be enough for a Police charge I think! if you're looking for a CCTV & Tracking system for a fleet look no further than these guys. If you want the system to do more just check out the range of things they can do for you!

27 de abril de 2023
Opinión espontánea
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Respuesta de Crystal Ball Ltd

Hi Neil, thank you for your 5 star review, we are delighted to read such fantastic comments regarding our fleet tracking & cloud-based dash cam solution. We're sorry to hear your experience with the previous telematics provider was not satisfactory, however we are excited to be working together to ensure you receive a much better service from Crystal Ball! From installation through to system usability it's great to hear such positive feedback, and great to hear it has helped in a real-life scenario!

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