Agent was polite, very knowledgeable & not all pushy. The procedure was explained in detail and it was very easy to insure the car & may I add at competitive rates We would recommend this company
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Consulta las opiniones de los clientes
Initially my payment could not be accepted on line as it was through some system that I am not familiar with and am not a member of so I telephoned and spoke with Shaun (sp?). Shaun was everything a... Ver más
As I approach the magic age of 80 my existing travel insurance won't cover me & I have had good reports of CSIS. Their cut off age for a new policy is also 80, but once taken out, there is no age lim... Ver más
La empresa ha respondido
Very helpful, polite and friendly. Delighted with the price. Can't fault my experience so far. However, any insurance can only be really judged once you need to claim, which I have not experienced.
La empresa ha respondido
Información sobre la empresa
- Corredor de seguros
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
- Compañía de seguros
- Seguros de viaje
- Seguros para caravanas y autocaravanas
Escrito por la empresa
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Información de contacto
1st Floor Gail House, ME15 6NB, Maidstone, Reino Unido
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Excelente
1 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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Easiest travel insurance to arrange
Easiest travel insurance to arrange, no endless questions and very competitive price. Very easy to contact a person with any queries Staff are very helpful and always pleasant
29 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your fantastic review.
We're delighted to hear that you found our travel insurance easy to arrange and appreciated the straightforward application process. We know that completing endless forms can be frustrating, so it's wonderful to know that obtaining cover was quick and simple for you.
It's also great to hear that you found our prices competitive and that our team was easy to contact whenever you had a question. Providing friendly, helpful service is something we take great pride in, and your kind comments about our staff will mean a lot to them.
Thank you for choosing CSIS and for taking the time to share your experience. We truly appreciate your recommendation and support.
Excellent Travel Insurance
Seamless renewal of my travel insurance, at a very reasonable price.
10 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
We're delighted to hear that your travel insurance renewal was seamless and that you found the premium to be very reasonably priced. We work hard to make the renewal process as straightforward and hassle-free as possible, while continuing to provide great value for our customers.
Thank you for choosing CSIS and for taking the time to share your feedback. We truly appreciate your support and look forward to being of service in the future.
Good experience with CSIS
I have travel insurance with CSIS which has provided an excellent service. The test is how they respond to a claim and from my experience it was very professional with a lot of empathy. I would fully recommend this service
7 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your wonderful review.
We're delighted to hear that you've received excellent service from our travel insurance scheme. As you rightly point out, the true test of any insurance policy comes when you need to make a claim, so it's particularly rewarding to know that your experience was handled professionally and with empathy.
We understand that making a claim can often be a difficult and stressful time, and we're pleased that our team was able to provide the support and reassurance you needed throughout the process.
Thank you for taking the time to share your experience and for recommending our service. Your feedback is greatly appreciated and will be shared with the team.
Phoned 4 or 5 times one afternoon and…
Phoned 4 or 5 times one afternoon and got no response from Home insurance extension. No queue or anything. You lost business.
22 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
We recently changed our phone system and, unfortunately, experienced some unexpected technical issues which affected a small number of calls. We fully appreciate how frustrating it must have been to call several times without being able to get through, and we're very sorry that this resulted in us losing the opportunity to help you.
This is certainly not the level of service we aim to provide. If you would still like assistance with your home insurance, please contact me directly with your contact details (spencerbarden@csis.co.uk) and we would be more than happy to arrange for a member of our team to call you back at a convenient time.
We found the website to be easy to use…
We found the website to be easy to use & understand, & arranging to buy the travel insurance was quick & straightforward.
1 de julio de 2026
Opinión espontánea
Excellent efficient service
Excellent efficient service, quality policy covering all our requirements. Annual policy is great value
8 de julio de 2026
Opinión espontánea
Simple and straightforward
Simple and straightforward. None of the hassle of listing non-serious illnesses as experienced from other insurers.
10 de julio de 2026
Opinión espontánea
This is my first year joining the CSIS…
This is my first year joining the CSIS Travel Insurance scheme. The cost is quite unbelievable- more than £200 less than anything else I have looked at, and not sure if they will continue to insure me after I am 80, whereas the CSIS does. But what really sold me was the ease of filling in the form on their website. I really think I have picked a winner.
1 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave such a positive review Harry.
We're delighted to hear that you've found the travel insurance scheme so competitive and that the online application process was straightforward and easy to complete. We know how important it is for our members to have access to affordable cover, particularly as they get older, so we're pleased that the scheme met your needs.
Kind regards
Spencer
Prompt
Prompt, personal and responsive service. This is exactly what one needs.
4 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your kind review.
We're delighted to hear that you found our service prompt, personal and responsive. Providing our members with the support they need, when they need it, is something we take great pride in.
Thank you for choosing CSIS and for taking the time to share your experience. Your feedback is greatly appreciated.
Excellent service and customer care
Excellent service and customer care. Really good insurance provided highly recommended.
10 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your wonderful review.
We're delighted to hear that you received excellent service and customer care, and that you would recommend our insurance. Providing high-quality cover backed by friendly, helpful support is at the heart of what we do.
Thank you for choosing CSIS and for taking the time to share your experience. We truly appreciate your recommendation.
Good communication
Good communication, excellent on-line service. A little pricey but it serves our purpose.
10 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for taking the time to leave a review.
We're pleased to hear that you found our communication clear and our online service easy to use. We always strive to make arranging insurance as straightforward and convenient as possible for our members.
We also appreciate your honest feedback regarding the cost. While we aim to provide comprehensive cover and excellent service, we're glad to hear that the policy met your needs and served its purpose.
Thank you for choosing CSIS, and we appreciate your support.
Competitive prices and good insurance…
Competitive prices and good insurance for older travellers
30 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your kind review.
We're delighted to hear that you found our travel insurance competitively priced and well suited to older travellers. We understand how important it is to have access to quality cover that meets the needs of more experienced travellers, so it's wonderful to know that the scheme has provided value and reassurance.
Thank you for choosing CSIS and for taking the time to share your feedback. We hope you enjoy many safe and memorable trips in the future.
Excellent service.
I have had Travel Insurance for several years through CSIS and it is excellent. It gives us confidence to continue holidaying knowing we are fully covered. A recent claim was dealt with speedily and easily.
11 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your continued support and for taking the time to share your experience.
We're delighted to hear that you've trusted CSIS Travel Insurance for several years and that it gives you the confidence to continue enjoying your holidays with the reassurance of comprehensive cover.
It's particularly pleasing to know that your recent claim was handled quickly and smoothly. We understand how important an efficient claims service is, especially when unexpected situations arise, and we're glad we were able to support you when you needed us.
Thank you for choosing CSIS.
I spoke to a very helpful member of…
I spoke to a very helpful member of staff who guided me perfectly & made things easy. My card had expired when my annual payment was due. After my panic it was sorted for me no problem. Thank you.
1 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your lovely review.
We're delighted to hear that our team was able to help and make the process easy for you. We understand how worrying it can be when a payment issue arises, especially when it relates to an important policy renewal, so we're pleased that our colleague was able to quickly resolve the situation and put your mind at ease.
Providing friendly, helpful support is something we take great pride in, and it's wonderful to know that you had such a positive experience.
Thank you for choosing CSIS and for taking the time to share your feedback.
Would recommend
Easy to set up & when I had to make a claim it was fairly straightforward & once the claim was accepted it was paid promptly 😊
6 de enero de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your positive review.
We're delighted to hear that arranging your cover was easy and that, when you needed to make a claim, the process was straightforward. We know that making a claim can be a stressful experience, so it's particularly pleasing to hear that it was handled smoothly and that payment was made promptly once your claim was accepted.
Providing both reliable cover and an efficient claims service is very important to us, and we're grateful that you've taken the time to share your experience.
Thank you for choosing CSIS, and we wish you many safe and enjoyable trips in the future.
Excellent service
Excellent service. I had a reminder that they had been unable to renew my insurance as my card had changed. A telephone call remedied all of that and the insurance was renewed immediately thank you so much.
1 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your wonderful review.
We're delighted to hear that our renewal reminder helped identify the issue with your expired card and that a quick phone call was all it took to get everything sorted. We understand how important it is to have uninterrupted cover, so we're pleased we were able to renew your insurance promptly and efficiently.
Providing excellent service and support to our members is something we take great pride in, and it's lovely to know that your experience reflected this.
Thank you for choosing CSIS and for taking the time to share your feedback.
I feel they went out of their way to…
I feel they went out of their way to help me. I was called twice on my phone.
22 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your kind review.
We're delighted to hear that you felt our team went out of their way to help you. Providing personal support and taking the time to ensure our members' needs are fully addressed is very important to us, so it's wonderful to know that our follow-up calls made a positive difference to your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and are pleased we could assist you.
Easy to take out
Easy to take out no lengthy questions good price
9 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your kind review.
We're delighted to hear that you found it easy to take out your policy and appreciated the straightforward application process. We know that nobody wants to spend time answering unnecessary questions, so we're pleased that arranging your cover was quick and hassle-free.
Thank you for choosing CSIS and for taking the time to share your feedback. We really appreciate your support.
Very easy to arrange and purchase…
Very easy to arrange and purchase holiday insurance for me and my partner through just one telephone call. I did not need to declare our health issues but just answer yes/no questions related to our health. The cost seems very reasonable too compared to other insurance companies. The person I spoke to when arranging the insurance was very friendly and helpful.
1 de julio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your wonderful review.
We're delighted to hear that arranging cover for you and your partner was so easy and could be completed with just one phone call. We understand that simplicity is important when purchasing travel insurance, so it's great to know that the straightforward health screening process and clear questions made things easier for you.
We're also pleased that you found the premium competitive compared with other insurers and that the member of our team who assisted you was friendly and helpful throughout.
Thank you for choosing CSIS and for taking the time to share your experience. We hope you both enjoy many safe and happy travels ahead.
Very easy to set up my policy.
27 de junio de 2026
Opinión espontánea
Respuesta de Civil Service Insurance Society
Thank you for your review.
We're delighted to hear that you found setting up your policy very easy. We work hard to make the process as straightforward and hassle-free as possible, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for taking the time to share your feedback. We really appreciate your support.
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