From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Ver más
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Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would... Ver más
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Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Ver más
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From the start this was a positive experience, measurements taken and shared with the team online. They came back to me to double check and then started production of the mattress. It arrived a fe... Ver más
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Información sobre la empresa
Escrito por la empresa
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Información de contacto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Reino Unido
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excelente
242 opiniones
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Great Company to deal with
Really impressed with this company. From my initial enquiry the contact and feedback was excellent.
Competitive price for a quality product. The website provided all the details required to obtain a quote and the mattress is a great fit.
Chloe from the company was in touch to explain each step of the order and the delivery process and deserves a special mention. Thanks
7 de agosto de 2024
Respuesta de Custom Mattress
Hello, John!
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us, from your initial enquiry through to delivery.
It’s great to know that you found our pricing competitive and the mattress a perfect fit. We’re especially pleased that Chloe was able to provide excellent support throughout the process—she will certainly appreciate the special mention!
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
The mattress we purchased is very good…
The mattress we purchased is very good comfortable fine just what we ordered the size is perfect. If review was just the mattress it would be 5stars.
I called the company to advise that we were going on holiday and not to deliver before the given date of our return. We then received an email to say the mattress was out for delivery resulting in me having to return home at a cost of £25 fuel losing 2 days of my holiday so not impressed hence the 3 stars for overall service.
29 de julio de 2024
Respuesta de Custom Mattress
Hello, David!
Thank you for your feedback and for your kind words about the mattress. We’re so glad to hear it met your expectations in terms of comfort and size!
However, I sincerely apologise for the issue regarding the delivery timing. We understand how frustrating it must have been to interrupt your holiday, and I’m sorry for the inconvenience this caused. We always strive to meet our customers' requests, and we regret that this didn't happen on this occasion.
Your feedback is invaluable, and we'll be reviewing our processes to prevent similar issues in the future.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Chloe was extremely helpful from start…
Chloe was extremely helpful from start to finish, product is exactly as we wanted. Would definatley use again.
31 de julio de 2024
Respuesta de Custom Mattress
Hello, Sarah!
Thank you for taking the time to leave such a positive review! We're delighted to hear that your mattress was exactly as you wanted and that Chloe was able to assist you throughout the process.
Your kind words mean a lot to us, and we’re thrilled to know you’d consider using our services again.
Should you need anything in the future, please don't hesitate to reach out.
Best wishes,
The Custom-mattress Team
Respuesta de Custom Mattress
Hello, Karl!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Very quick and helpful service
Very quick and helpful service. So far the mattress feels very comfortable.
29 de julio de 2024
Respuesta de Custom Mattress
Hello, Ross!
Thank you for sharing your experience with us!
We're delighted to hear that you are pleased with your new mattress and you found our turnaround quick.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Good communication and great product A+
12 de julio de 2024
Respuesta de Custom Mattress
Hello, Steve!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with our customer service team and your new custom mattress!
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Poor communication and dishonest
Poor communication and a little dishonest. We placed our order back on the 2nd, about a week later we messaged asking for a delivery estimate so we could know when to be in. Chloe replied saying the 16th and that she’d provide tracking details soon. We messaged on the 16th as we hadn’t received any tracking but had waited in for the item. Chloe replied saying she’d got the date wrong and it was actually the 19th but to be assured the item was made and was being packaged and to be handed to the courier that afternoon (the 16th). The 19th rolled around and still hadn’t received any tracking so messaged again to be told she hadn’t told us of a manufacturing delay, which I don’t really understand considering she said it was made over 3 days ago, so must have not told us the truth last time. The item now wasn’t to arrive till the 20/22nd, and again told us it would be posted that afternoon. Item yet again didn’t arrive and on the 22nd still said the item was with sender, so they clearly just generated a tracking code to fool us into thinking the item had been dispatched. We messaged her again and finally she said she’s handed the item over to the courier the afternoon of the 22nd. A delay from the 16-23nd isn’t really on. I waited in for 5 different days as you have to be in for the delivery. The mattress quality is good but I’d recommend the company being a little more honest and organised.
23 de julio de 2024
Opinión espontánea
Expensive mistake.
Initial lack of communication frustrating. Even more so when having received the foam we realised the covers were not the right size meaning the foam bowed. Fine now covers removed but left with just the foam and pointless covers. I can't recommend company. I'm chalking this down to an expensive mistake.
21 de julio de 2024
Opinión espontánea
Respuesta de Custom Mattress
Hello, Alan!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with our service.
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Product is a good quality and exactly…
Product is a good quality and exactly what I wanted.
12 de julio de 2024
Respuesta de Custom Mattress
Hello, Steven!
Thank you for taking the time to share your experience with us.
We're delighted to read that you are pleased with the quality of your new custom mattress.
If you ever need further assistance or have any questions, feel free to reach out - we are here to help!
Best wishes,
The Custom-mattress Team
Perfect fit and amaizing quality
Perfect fit and amaizing quality. Quickly made and delivered. Easy to use guide for measuring and stress free
12 de julio de 2024
Respuesta de Custom Mattress
Good morning, Sam!
Thank you for taking the time to share your experience with us.
We're delighted to read that you found the ordering process efficient and stress free.
It's great to know that your new custom mattress fits perfectly in and meets your expectations for quality.
If you ever need further assistance or have any questions, feel free to reach out.
Best wishes,
The Custom-mattress Team
Well made mattress
Well made mattress, good customer service double checking provided measurements and communicating about process and delivery, Definitely recommend:
1 de julio de 2024
Respuesta de Custom Mattress
Hello, Toby!
Thank you so much for your positive review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team was able to assist in ensuring your measurements were correct and kept you informed throughout the process.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
One of the best buying experiences I've had
Quick customer service and quick delivery, easy to use website. Double checks from manufacturer. Product is quality at agreeable prices. Cannot recommend this company highly enough. Very happy with my order.
10 de julio de 2024
Opinión espontánea
Respuesta de Custom Mattress
Hello, Aaron!
Thank you so much for your kind review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team was able to assist in ensuring your measurements were correct and you found our prices competitive.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
Mattress fits perfectly
Mattress fits perfectly. Great service. Communication. Delivery. Highly recommended this firm . Already have to a few friends
2 de julio de 2024
Respuesta de Custom Mattress
Hello, Karl!
Thank you so much for your kind review!
We're thrilled to hear that you're happy with the quality of your mattress and the service you received.
It’s great to know that our team kept you informed throughout your purchasing experience with us.
Your recommendation is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
I can't get over the help I got to get…
I can't get over the help I got to get the right mattress for our caravan.
Cloe went out of her way to help me.
It arrived in perfect packaging.
We are so pleased with the mattress.
We wouldn't hesitate to order again from this 5 star company.
2 de julio de 2024
Respuesta de Custom Mattress
Hello, Susan!
Thank you so much for your wonderful review!
We're thrilled to read that you're pleased with your new custom mattress and that I could assist you in finding the perfect fit. It’s always our aim to provide the best possible service, and I'm so glad the process went smoothly for you.
If you ever need further assistance or have any questions, feel free to reach out - we're here to help!
Best wishes,
The Custom-mattress Team
The customer service was great
The customer service was great. I was able to reflect on the original order and change the dimensions to create the necessary curve to fit the bed base.
In terms of comfort it is wonderful. Only slept on it for a week but it has good support and the memory foam is so soft. It’s a delight to settle in to.
Paul Collacott
24 de junio de 2024
Very friendly and helpful people making…
Very friendly and helpful people making a nice product that represents very good value for money.
2 de julio de 2024
What a difference!
We were a little hesitant to order a french bed mattress with us doing the measuring up but the instructions given were extremely clear to follow. We then received a diagram to confirm our measurements for any adjustments to be made before the process continued. Customer Services were very efficient, the mattress was received promptly, was a perfect fit and very comfortable.
25 de junio de 2024
Excellent service from start to finish!
Excellent service from start to finish. High quality mattress which is super comfortable, and an absolute game changer from previous one. Highly recommend! Thank you!
2 de julio de 2024
Opinión espontánea
Respuesta de Custom Mattress
Hello, Claire!
Thank you for your positive feedback and for sharing your experience with us.
We're delighted to hear that you found our service excellent and that you are enjoying your new custom mattress - it's great to know that it has significantly improved your comfort.
Your recommendation is greatly appreciated. Should you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Custom-mattress Team
Really clear system to demonstrate what…
Really clear system to demonstrate what was required and helpful responsive design process. Mattress arrived quickly and is really comfy.
20 de junio de 2024
Opinión espontánea
Respuesta de Custom Mattress
Hello!
Thank you for your wonderful review!
We’re pleased to hear that you found our system clear and our design process helpful and responsive. It’s great to know that your mattress arrived quickly and that you find it comfortable.
Your feedback is truly appreciated. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Custom-mattress Team
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