Dancebit Opiniones 95

No reminders for subscription and unscrupulous sign up practises

The “free trial” is a scam — they charge $30 immediately and make refunds nearly impossible. Workouts are repetitive, unchangeable, and mostly “senior friendly,” which is insulting if you’re an active adult. I canceled over a month ago and still got hit with an $80 charge, and the app doesn’t even recognize my account anymore. This feels like a subscription trap. Not worth it at any price.

It’s a pity you have to put one star in to actually write a review! As with many people on here I have been totally scammed by this company! They even have the nerve to offer me 12 months free to go back to them but no chance. This company needs to be avoided by everyone, I just wish I had looked at reviews before I signed up !

I feel completely scammed. I've suffered the same fate as everyone else describing their experience with @Dance-bit here. They know perfectly well that people aren't aware or properly informed, and they take advantage of that to steal money from your card. It feels like complete theft. It's a tremendous disgrace that this is allowed. I wish we could form a group of people affected by Dancebit's renewal policies. This is a very serious matter.

Outrageously unexpected and unauthorized charges were made by Dancebit.
I see I was charged on January 6,2026 225.13 (158.94 American with conversion to Canadian dollars).
Looking back at my charges I realize I was charged this amount on October 6, 2025.
I got this app with a free trial.
I used it April, May and June 2025
Then once in August 2025.
I have not used it since.
I had no idea I had been charged $550.26 during months I was not even using it.
When researching any expected monthly charges it indicates maybe $29.95 monthly.
I did not knowingly agree to this excessive fee for a service I was not using.
I immediately went to the app subscription and cancelled. They offered severely reduced rates to keep me as a customer. Not a chance I want to stay with a company that would fraudulently charge.
I had stopped using it because of regular annoying technical glitches.
I feel I have been cheated and taken advantage of by sneaky tactics.

I wish I'd seen the reviews previously to save myself from the terrible experience with dancebit but I hope by leaving a review it may at least help others from rising their money with them. I signed up to a 7 day trial on the app. I tried it once and knew immediately it wasnt for me. it was very amateurish and not what i personally found motivating or fun. I went on the app and unsubscribed immediately. I then had a family loss and didnt think about it again. Then i had a notification come up on my phone to say $100AUD had been taken. Even though it was terrible timing i went straight onto the app to see it wasnt showing as cancelled. I contacted dancebit immediately to say ive cancelled it again, could they please make sure this time it's cancelled properly and give a refund because i had already gone on the app and cancelled it in time and i was contacting them on the same day of their new billing and they could see i hadnt used the product since the one day during the trial period. That I didn't want the product. I thought I was safe doing a trial with no risk but it turns out having the time to read reviews is the only best practice and habit unfortunately as they refused to make the refund and just offered another 6 months of app subscription, which makes no sense when I needed my money not a product that i didn't like and wasn't going to use.
I contacted the customer service help, and they refused to return the amount. And even offered me an extension of 6 month service. I didn't even used 1 day of the 7 days experience.
I explained that was a mistaken subscription and that I need the money Back.
If you decided to trial and it's not for you either, double and triple check your cancellation has gone through - don't trust the app, and don't rely on understand supportive customer service. It turns out unfortunately this is a common occurrence for them.

My under aged daughter subscribed, a 7 days trial on the app for me, we payed 7,99 eur. But without knowing she was subscribing a month, and yesterday I was charged 130 euros.
I contacted the customer serviços help, and they refused to return the amount. And even offered me an extension of 6 month service. I didnt even used 1 day of the 7 days experience.
I explained that was a mistaken subscription and that I need the money Back. I Will do everything to get my money Back! And this is a shitty customer service and shitty information to us when we try the Dancebit for the 7 days ( try out) because the subscription is automático without we know!! I Will complain until I have my money Back!!

I have fallen foul twice to subscription problems to Dancebit. They are gung-ho claiming different amounts from my bank account. Luckily some have been stopped by my bank security.
Totally unacceptable. Advise not to engage with them.

Decided immediately after giving my credit card info that it was not for me. They said I had a free trial and I would be cancelled after my 3 months. I never opened an account or downloaded their app and they continually tried to keep me as a customer. I disputed the charge and they claim they gave me the service. No service was given. I declined any additional service they offered. There are many negative reviews as far as cancellation and customer service. They quit responding to my concerns.

Stay away from this app! They make cancelling a nightmare, so I sent an email cancelling the app. They gave me convoluted canceling "directions" then continued to charge me! They are unethical and deceiving.

I cancelled after the free trial and they continued to charge me for 5 months without authorization! £275 in total! It never showed up as an app subscription on my iphone - extremely misleading and confusing.

I cannot get the customer service bot to answer the actual question im asking. It keeps sending me the same message which isn't solving my problem. Im on a loop I can't get out of and can't find a phone number.

Awful company. Totally untransparent. Charged me nearly £700 that I was unaware of taken out of my account. Currently in the process of trying to get a refund. Don’t go anywhere near this company.

I signed up on oct 23. I never could open the app, and no matter how many times I contacted them nothing could help me to get into the app. Now it doesn't seems to be possible to get out of the subscription again
RUN!!! and make sure that you DON'T klick subscribe
23.oct till now!!!!!

I am sick and tired of your adverts. All the time they are popping up. You have turned me off using your app. That is not dancing either it exercise. Not impressed.

Deliver the product. Don't charge double. Set up easy cancellation. Stop advertising all together. Your company is a scam. A joke.

Absolute Scammers, avoid at all costs! Signed up for free trial which wasn’t free in August. It cost 24 euro. I just realised that there were monthly transactions of 124.92 that I did not authorise. Submitted a dispute and I asked for proof that I authorised these payments but I did not receive it.
Literally used the app for a few weeks and I deleted it.

I was never able to successfully login to their app. First when downloading the app and attempting to log in, it said my account existed that didn’t allow me to self reset a password, and then later in the day I was able to attempt login and when trying to set a password it errored saying “unknown error”.
I said if they couldn’t help me gain successful login that I wanted to cancel.
They immediately cancelled but aren’t refunding for an account I cannot get or have ever gained access to, which was $31.99. Was looking forward to the program but this process is highly suspect:

“Please note that in accordance with our terms of use, subscriptions are non-refundable. To continue supporting your weight loss journey, we’d be happy to offer you a FREE 12 months extension, valid until 2/17/2027, at no extra cost.”

This seems a turnstile login scam where they quickly take your money, you don’t get services you’ve paid for, and instead of providing a helpful resolution the same instructions are provided over and over that do not help, no thanks to “Dmytro”.
I will dispute with my credit card company. Stay far away.

Update 11/22/2025: I received a message to try my login again which was successful so all was fixed on their end.
I’ve upgraded to four stars because I need to give a shout-out to Nikita for being far more helpful than Dmytro. If a misunderstanding a simple phone call or asking for clarification is a lot better than to cancel without proper assistance.

I’d like to give a higher rating but just want to update this and we’ll see how it goes once I get started! Thanks again Nikita, that is how to help a customer during a first time login, as well as impression of a company and experience!

Did the trial and cancelled . However they still are taking money out of my bank and no clear way to cancel. Have tried to contact them but still nothing resolved. Will contact my bank next.

One huge big con
DON'T DO IT.
they steel your hard earned money