I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Ver más
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I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Ver más
La empresa ha respondido
We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Ver más
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Ver más
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Ver más
La empresa ha respondido
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Reino Unido
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Great company to deal with. Easy to order, quick delivery and good prices.
I always use Darch as the prices are usually good and ordering easy. Reliable delivery and friendly drivers.
Easy to order online, good prices and tanker driver always helpful, neat an tidy when making a delivery
Vague and unhelpful informaiton. Company name not updated despite, calling, putting it in writing and confirming on the telephone once again.

Respuesta de Darch Oil
No issues with the delivery. Its not an easy site as the driver had to navigate a vegetable patch and wood pile .
Didn't have any small tankers functional but still took my order online and then promised a second delivery date by phone that they should have known they couldn't fulfil. Eventually came clean, but way too late. Had to order express delivery from another supplier at extra cost. Technical problems with tankers is one thing, but not being upfront about it is quite another

Respuesta de Darch Oil
always reliable, delivering when they say, fair prices and always nice people to deal with!
Oil was late and I was not notified of this and had to chase it up and then the person on the phone was quite rude to me
Something is very wrong at Darch Oil Services. The trusted reliable service is no longer there. Not meeting delivery dates. 12 days since my order placed. Now run out of oil. Have received oil but now have extra costs for plumber to clear air lock on the boiler and an engineer to clear air lock in the rayburn! An expensive delivery.

Respuesta de Darch Oil
Reasonably straightforward to order and responsive and helpful in respect of email questions. In the past very pleasant over the phone too.
However it would have been good to have been warned in advance that the delivery was not going to take place by the date mentioned on the order. Once delivered very efficient communication.
Used Darch for years, will be looking for another supplier. Can’t stand companies who take your money up front, give you a date (“within 10 days”) and then miss it…with no warning and no apology. When we finally got through to the office we were told somebody would call back with an updated delivery time, they never did. Delivery eventually turned up on day 14. They’re happy to flood my inbox with marketing telling me I’m part of the Darch oil family but when problems arise they’re quiet as a mouse. I understand there may have been problems behind the scenes, that’s life, but to give no warning or apology is inexcusable.

Respuesta de Darch Oil
Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and a good price.
Easy to order. Alas the expected delivery was a few days late but they made sure we didn't run out.
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