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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently lost all my data but data clinic retrieved it successfully. They answered all my questions when we'd call/email. Great communication and service.

Valorada con 5 estrellas sobre 5

My phone had water damage none of the usual repair places managed to repaire the phone and said my data had been lost. However Data Clinic we able to get all my data recovered from the internal memory... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Top notch communication and service. My hard drive fell onto the carpet and started beeping. My laptop registered a hard drive was connected but no files would appear. Janice at Data Clinic was amazin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot recommend this team enough. Chris and Janice and the team went above and beyond to help me retrieve data lost from my phone and as it was mostly charity work they even fixed my phone as a don... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de recuperación de datos

Información proporcionada por diversas fuentes externas

The UK's #1 data recovery service for hard drives and mobile phones. Free UK wide collection with recovery centres in most UK cities - London, Manchester etc


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(132)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

iPhone crashed and thought I’d lost everything

I had a massive issue with an iPhone 11 that crashed on me suddenly, there was no way of getting it to load up, no discoverable iCloud backup and I’d tried everything. I was absolutely heartbroken as i was told by apple I’d lost everything: over a years worth of course work that was due in, in only 2 weeks, prom photos, holiday photos and so much more. Or so I thought.
My phone was collected by the data clinic from my house on the Monday, by the next day they’d managed to gain access to my phone, retrieve all the data and everything I’d thought I’d lost and more and were able to send my phone and all my data on a memory stick back to me by the day after.
In a space of three days ive gone from losing everything from the last 4/5 years, to having it all back and be able to trade in the broken phone against a new one.
I can’t recommend nor thank this company enough. If your iphone crashes DON’T follow apple’s recommendations. Take it straight to the data clinic.

11 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

terrible rip off

terrible, took my disk, said it had been opened by someone else, (it had NOT) then wanted to charge me another £300, this company is not doing the right thing and is trying to make money from the public who may not know better

19 de enero de 2021
Opinión espontánea
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Respuesta de Data Clinic

Hi Kathleen, please could you provide the name you used our services under as 'Kathleen Streeter' doesn't appear on our customer database. Thank you.

Valorada con 5 estrellas sobre 5

My phone died and I wanted to recover the data

My phone died and I wanted to recover all the data on the phone. I took it to a phone shop and they chip-off my phone and could only get a limited amount of data of the phone, so I took back phone and contact a number repair shops who couldn't extract the data or they were charging ridiculous fees for a limited amount of data. I came across Data Clinic in Bury and decided to give them a call and explain that my phone had been chipped off. They said they could possibly get the data off but they would need to check the chip so I sent off the chip and I received an acknowledgement that they received the chip and would analyse it to see what they could do. Within 2 days I got a response and they sent list off all the data they could retrieve and to my surprise it was nearly all data. So I arrange to pay the fee which included the data retrieval, USB stick and postage charge. I got my chip and USB with data a couple of days later. I was really happy with the service I received, all correspondence I had whether it was by phone and email was great. Please take my advice and go to them first I would recommend them to anyone trying to retrieve data from any hardware device.

14 de noviembre de 2020
Opinión espontánea
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Respuesta de Data Clinic

Thank you James. We're very happy that you're pleased with the service.

Valorada con 1 estrellas sobre 5

Absolutely terrible company

Absolutely terrible company. Quotes a range in price and charges you the maximum of that range. Not just that, they then charge you more for 'parts' and an extra external hard drive you have to buy. Wait, there's more, then you have to pay for diagnosis which is supposedly free. This is absolutely terrible. Avoid this company!

21 de octubre de 2020
Opinión espontánea
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Respuesta de Data Clinic

Hi Gill, please can you provide the name that you used our services under as there is no trace of 'Gill Morg' on our system. Thank you

Valorada con 4 estrellas sobre 5

Great service

Great service, transparent pricing, useful file list provided before committing to payment, good flow of updates about how the process was progressing, quick turnaround. I've knocked off one star because they ignored my request not to send my data back to me while I was on holiday.

25 de agosto de 2020
Opinión espontánea
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Respuesta de Data Clinic

Thank you Jamie! We are very happy that you were pleased with our service.

Valorada con 1 estrellas sobre 5

If I could give 0 stars I would avoid…

If I could give 0 stars I would avoid Data Clinic at all costs. They say there is no upfront costs free diagnosis.. Then emailed me a invoice for over £100 +vat before doing any diagnosis. I call them about this and they said the Drive was opened by someone else prior to them so this is why there is a upfront charge, I told Steve I did inform them I had issues with the drive a few years back and a friend who worked in that field repaired it for me . Anyway long story short they said they would review call recording and waiver fee if confirmed. They emailed and said they were not made aware. I replied asking for copy of recording then called them 3hrs later as i heard nothing Steve tells me file to big to email but comfirms I did inform them I had issues with drive which was resolved by 3rd party but they will not waiver upfront fee and if I want drive back it will cost me £20.. Avoid this company

9 de junio de 2020
Opinión espontánea
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Respuesta de Data Clinic

Hi Darren, I'm sorry to hear that you weren't happy with our service. It says very clearly on the quote email that you received, that if an HDD has been opened then there is a £95 + VAT diagnosis fee. The inside of an HDD is a clean air environment and it should only ever be opened in a clean room. If it has been opened, then we have to decontaminate the platter surface before we can even start work on the data recovery process, hence the fee. It also clearly says on your quote email that if you decide not to go ahead with the data recovery process, after we have collected your HDD for free and diagnosed the issues, then there is a charge for a return by courier back to your home address. I understand that sometimes customers forget whether their drive has been opened or not, and if we could have sent you the call recording then we would have done so. I hope that you managed to get your data recovered.

Valorada con 5 estrellas sobre 5

Successful Data Recovery from 2x Hard Drives

We had 2x failed Hard drives with some archive data which was required.
After discussing options on the Friday night with the out of hours team I dropped off the drives at the Leeds office on a Monday morning, by Wednesday I had the full file/folder audit sent to me to approve, the data was then recovered and the new external drive returned to me on Thursday.
I was kept informed of the progress by the customer service team throughout.
Great professional service at reasonable rates, highly recommended.
Thanks again.

5 de agosto de 2019
Opinión espontánea
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Respuesta de Data Clinic

Thank you Mark, its great to hear that you were happy with our service.

Valorada con 1 estrellas sobre 5

Avoid this supplier! They damaged my drive.

I had a terrible experience with data clinic. They sent a courier to pick up my Drobo storage unit, and when it arrived at their facility they called me to say the unit had been damaged in transit, and the wanted £200 just to diagnose it, when the diagnosis was meant to be free. They claim it was all due to my packaging. My 11-year-old son put the Drobo in a box, with their courier present. He accepted the package, never said anything about it. Frankly, it looked like it was dropped down stairs, and no amount of packaging would have helped it.

I asked them multiple times to own their mistake, but hey refused, even when I said that I would be talking about this experience whenever I could. They won't take any responsibility, and say it's my fault when their courier clearly damaged it. Terrible service, avoid them, especially if you have data that is important to you.

8 de mayo de 2019
Opinión espontánea
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Respuesta de Data Clinic

Hi JP, I am sorry to hear that you were not happy with our service. We make our packing instructions very clear. HDDs are pretty fragile and need careful wrapping in bubble wrap or similar and then fitted snugly into a good robust box, so that they can't shake about inside the box whilst in transit. We use Parcelforce to collect and return our customers HDDs and we rarely have any problems. I don't think that your 11 year old son packed your HDDs as we requested, and I don't think that it is the courier's responsibility to ensure that your packing is done correctly. I hope that you managed to get your data recovered.

Valorada con 5 estrellas sobre 5

Data Clinic is best in class!!

Awesome!!

Early March 2019, my phone was drenched on holiday.
I feared I lost everything. And if not, over time corrosion would make any data retrieval impossible.

When I got back in April, I anxiously called and tried two data recovery companies. Both failed. Technically, and in Customer service.

Then I found Data Clinic, by chance. Their customer service was exemplary from the start and their technical skills shone through with a rapid turnaround and 100% data recovery.

I'm so pleased!

26 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hard disk crashed on Xmas day and no…

Hard disk crashed on Xmas day and no back-ups. This company was recommended by Enhanced IT Solutions (who are also excellent). Received an analysis of hard drive within a couple of days which suggested data was recoverable but bit more expensive as HD was a hybrid drive. Few days later looks like all data successfully recovered -amazing!! And great service. Cost £600-ish in the end including new hard drive and another to canibalise to get parts for recovery, but worth every penny.

27 de enero de 2019
Opinión espontánea

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