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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

My experience could have been much better had instructions come with the product and I can’t help but wonder if the birds could have been made with something less flimsy. The best part of this ex... Ver más

Valorada con 5 estrellas sobre 5

Customer service is exceptional. Actually spoke to a live person the entire time which is rare these days. They called me back the morning after I called with confirmation that my need was taken care... Ver más

Valorada con 5 estrellas sobre 5

The patio lights have gotten so much positive attention from my neighbors. They're beautiful, classy and adds beauty to my stone patio. Mhaica has been a huge help in helping me maintain their durabil... Ver más

Valorada con 5 estrellas sobre 5

I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el hogar

Escrito por la empresa

Online store for Lighting


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

572 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 88% de las opiniones negativas

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4,3

Todas las opiniones

(572)

64 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Terrible Quality

Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!

Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

24 de marzo de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team

Valorada con 4 estrellas sobre 5

Good lights

Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.

I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

25 de marzo de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion! ‌
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team

Valorada con 5 estrellas sobre 5

I thoroughly loved the fan

I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

11 de marzo de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Valorada con 5 estrellas sobre 5

Amazing customer service

I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.

1 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the lights

Love the lights. CONTRACTOR here today 2/8/25 installing now.
What is the voltage on the post lights I bought with this order plz on BOTH the wall & the posts. Boxes were not ck'd to indicate thankz

8 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not so great

Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

4 de febrero de 2024
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)

Thank you for your kindly understanding.

Best regards,
Dazuma Team

Valorada con 5 estrellas sobre 5

Only interaction thus far is the…

Only interaction thus far is the website. Easy to order from and information was easy to follow. Looking forward to this light. If it’s the quality I hope for we will be buying more for all of our closest’s.

Thank you,

Terry

26 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

These reviews are nonsense

These reviews are nonsense. Go to Yelp and search Dazuma.

19 de enero de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

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