Cin7 Core  Opiniones 

The support I received regarding specific modules in our system and managing KPI's has helped dramatically. Very responsive support and Hitanshu Suthar was most impressive. Very grateful for the energy and knowledge shared with me.

Phil was very patient in listening to my issue, and quickly understood how to work through it.

Making cancelling as difficult as possible.

If you cancel this software you cannot do it in the dashboard. You need to schedule a call with someone first.

I scheduled the call and then emailed them that I don't need to take a call since I was cancelling for sure. I had literally not used the software anymore for a few months already.

They did not respond. Instead, I got billed again for my next month.

I contacted multiple emails, such as their accounting department and support about my cancellation.

Eventually, support responded but said they couldn't help me if I had not initiated the cancellation, and if I requested the cancellation, it should already have been cancelled.

I expect a refund for the last month I was billed and my subscription to be terminated immediately as I have sent numerous requests for it!

We have been using Cin7 Core (previously Dear) for many years. Before Cin7 took over, Dear was a great system with all the features we needed at a competitive price.

Now, every single year we are seeing huge price increases, which I can only attribute to Cin7 greed. Despite the year on year increase in subscription, support and service has gotten worse (if it exists at all these days!)

Here's the past three years alone:
October 2023 - Increase of 12%
October 2023 - Increase of 13.5%
October 2022 - Increase of 17%

I expect some price increases, but no other piece of software we use (and we use A LOT) increases their price so regularly or so drastically. (And with very little warning at that)

I contacted "support" and I quote, "We make every effort to ensure you only go through one price increase per calendar year. "

Clearly the price will go up every single year. If you are considering this system, ensure this isn't a problem for you as you WILL see decent sized price increases (and very little to show for it) year on year.

Also, as we are billed in USD, this then doubles when converted to our local currency making it a very expensive piece of software indeed. Unfortunately the cost of training staff and learning a new system is prohibitive, else we would have long moved systems.

The product overall is great, but grossly overpriced.

Since Dear was acquired by Cin7 prices have steadily increased and customer service has decreased.

Before the Cin7 acquisition customer service was prompt and helpful. Good luck now if you ever run into an issue!

For a business our size the main draw of Dear was the competitive price - $50USD a month when we started using it in 2015 with modest, reasonable, increases up until 2021 - when Cin7 arrived and the price doubled.

Now in 2024 they have over tripled our subscription price from where it was in 2023.

The product works well most of the time but I can no longer recommend it.

1. User friendly, easy to navigate.
2. The platform provides a lot of information with great insights which is easy to search and access when needed
3. Is compatible with numerous other applications to further customize the reporting, shipping, user experience to your business needs
4. Customizable user access tailored to fit various roles
5. System is capable of being as simple or complex as needed to suit your business needs

Cin7 has been a huge unlock for our inventory and production management. We had been using QBE for all-things inventory and as anyone else who used it could share, it works but can be a bit lacking. Cin7 is a great solution when you need to upgrade.

Our Ops team has taken full ownership of the system (we did get them a bunch of training!) and uses it daily for procurement, production (copacked), and order fulfillment. Moving our data into Cin7 has facilitated COGS tracking at a lot-code level. Additionally, it's been a great control to have a system just for finance (QBO) and a system just for ops (Cin7).

We've integrated it to QBO and to Amazon, which drastically reduces the number of transactions we have to manually get involved with.

There are a couple modules that we don't use (they have a Production module geared towards self-manufacturing that we haven't utilized.

I reiterate - the biggest win for us has really been giving Ops an entire system that they "own". PO's are managed more timely and order tracking and revenue management is a lot easier.

We've utilized Cin7 support a few times on automating some functions and I've found them responsive.

The Cin7 Core program checked most all of our boxes regarding an inventory program. Once the software is setup it is very user friendly. It links well with both Quickbooks and Xero. Each I have used with the program. It also allowed for our external programs to connect seamlessly for the most part. We are excited to see what the future holds with regards to our inventory management with the help of CIN7.

CIN7 Core has been a game changer for managing and growing our business. With the expertise of Symphony Development Group, we have streamlined operations, production, inventory management, and sales resulting in improved efficiencies and savings.

Cin7 are going through a lot of changes. The costs have gone up consistently. The most recent had very poor communication. We received 1 single email to mention our price was almost doubling next month. When questioned we were told that price was wrong and someone would check. We did not hear back. Then when chased there was some sort of discount put on. We as a company have no idea what costs were are facing as an OpEx with this software moving forward. We need clear pricing so we can budget and make informed decisions.

Used to have great customer support. Since it was taken over the only support you will get is from a bot that is no help whatsoever.

You need to employ some humans before everyone starts moving to other software.

Updated Review: 1 Star

Since my initial review, my experience with CIN7 has only worsened, leading me to downgrade my rating to 1 star. While the system previously had some functionality, it has now become almost unusable for our business needs. The tech support remains abysmal, and there are no solutions in sight for the numerous problems we've encountered.

One of the most critical issues is with the sales order process. CIN7's workflow—quote, to order, to pick, to pack, to fulfillment/shipping—sounds efficient in theory, but it's riddled with problems in practice. For example, voided sales orders do not automatically return stock to inventory, creating discrepancies that result in back orders. When we finally receive stock and attempt to fulfill these back orders, CIN7 won't allow us to complete the process, citing issues with individual packed packages. Despite multiple Zoom meetings with CIN7, they have no solution other than to void the items, which only exacerbates the inventory inaccuracies. This is particularly devastating for us, as we deal with stock that has expiration dates, and we've lost all ability to track batch numbers accurately.

Another significant problem involves disassembling products. We buy certain items in 1kg sizes, which we also sell in 250g packets. However, when we try to disassemble a product, CIN7 blocks the process, claiming the batch is already allocated to an order. Even though our stock levels show over 200 units available and only 2 units allocated, the system won't let us proceed. This issue is often related to the stock being stuck in the fulfillment phase (as described above) or allocated to an order that isn't due to ship for another week. CIN7's "solutions" are either to void the sales order—again leading to the same inventory problems—or to prematurely fulfill the order, which would cause us to lose complete track of our pending shipments.

As it stands, we're forced to choose between being able to sell items or maintaining an accurate inventory management system. Neither is a viable option, and we're left in a situation where our inventory is an absolute mess, and our ability to trade certain high-selling items is severely compromised.

Overall, CIN7 has proven to be unreliable, and their lack of effective support and solutions has left us with no choice but to look for alternative systems, which is painful considering all the effort, time and money spent for the initial onboarding.

INITIAL REVIEW:

I have been a user of CIN7 (previously known as Dear Inventory), and I must express my immense disappointment with the service since the company was acquired. The decline in quality and support has been significant and disheartening.

When the software works, it is quite effective. However, issues crop up frequently, disrupting our operations. The most frustrating part is the lack of support. Trying to get a response from their support team is nearly impossible. They do not reply, leaving us stranded with unresolved problems.

Additionally, the pricing structure has become confusing and unnecessarily complicated. CIN7 seems intent on squeezing every last penny from their customers, imposing nonsensical charges for basic functions that were previously included.

Overall, I am deeply dissatisfied with CIN7 and am currently exploring other options. So far, I have found several alternatives that appear to be much more reliable and customer-focused.

Cin7 is an efficient platform that helps us keep on top of our inventory levels, improves our CRM and enhances our operations - would recommend!

Since CIN7 acquired DEAR Systems, their focus has shifted entirely from providing quality service to squeezing every penny out of their customers. The decline has been steep and disappointing.

Their pricing structure is a mess, charging for nonsensical features, and the process to close an account is absurdly difficult, requiring a 30-day notice. It's clear they make it hard on purpose to keep milking money from you.

Their customer support is virtually non-existent. They won't lift a finger to help you out. Frankly, this company and its products are not worth your time or money. There are far better options out there. Avoid them at all costs.

I've had registered issues for months, which they will not give me a timeline to fix. The support team and response times are terrible - the worst of any service I have ever used.
The typical request waits for a response, hours later they close because I'm no longer sitting there waiting for them to respond. They don't even look at the issue.

The sales team raved about their service when they sold us as we particularly queried it

I recommend going to a supplier that values supporting its customers. Im going to move - which changing ERP's is never easy.

Stone The Crows has recently transitioned from our ageing legacy ERP to Cin7 Core. It's a huge step forward for us!

With Cin7 being cloud-based, we are now freed-up from having to maintain on-premises hardware and systems, with all the maintenance, hardware and backup issues that brings.

Cloud-based also means access from anywhere via a browser, so no more local software installations to maintain for our users.

The user experience is generally very good. It is intuitive and has a logical flow to it. Best of all it is very flexible and forgiving, allowing multiple levels of "undo" as needed.

It comes with various integration options which have been very useful to us, such as the Shopify integration which we use for our primary sales website. It also integrates with finance platforms, such as Xero which we have also just switched to.

Additionally we have subscribed to the API which is also proving very useful for our reporting and additional integration needs.

There are some rough edges, inevitably, and some things which I think could do with improvement. Reporting is one such area. And stock adjustments are difficult because of the distinction at the application level between "zero stock" and "non zero stock" - I feel this is something that an end user should not have to be concerned with. Also, having the customer name as a unique identifier instead of an account code seems like a strange choice.

However, it does pretty much everything that we need, with a few additional niceties as well. Plus there are regular software updates, so who knows what the future will bring!

After 25 Years of using the same system it was a major step to move to Cin7 Core. With the help of Bluehub we were able to take a former Unix based company onto the web. It has revolutionised our order processing and inventory control. The flexibility of the integrations to Xero, Shiptheory and the core POS system have all added to the effectiveness of the system. Of course with all systems there are tweaks and areas where it isn't as strong as it could be. All in all it has been a great success.

Cin 7 Core is a great inventory management system which allows us to manage and process all our purchases, production and sales in one place. The customer portals allows our customers to view our product offering and place orders with ease.

Cin7 has enabled our business to grow quickly in the last couple of years. The integrations work seamlessly and with the ability to attach documents we are nearly paperless. We are still finding new approaches to transactions and look forward to see the new features when released. We do find the reporting limited so hopefully this will improve in the future

Have used Cin7 Core (previously Dear) since I began in my role in Supply Chain. Really good system managing a complex business linking with many different WMS systems and accounting software etc. The best aspect however is the support function, great account management and IT support helping to quickly solve any issues that arise.