Cin7 Core  Opiniones 

The onboarding process was very informative and helpful. All questions were answered and we were walked through the process of how to set up Cin7 thoroughly. Thank you fpr your help.

The onboarding staff is very good " Dawn Martenstyne" , very nice person to work with.

It looks like my original review got removed, so I am reviewing again, Cin7 Core (A.K.A dear system) tech support is really bad. They give you a "simple fix" which you can obviously find on their help section, but when that doesn't work they take weeks to get it fix, and at the end of it comes back to you and say "this is the limitations of our software".

Just recently, had an integration issue, which I even sent them a video recording the issue, waited for 4 days from this guy Iman only to tell me something I already knew, replied to him and waited 2 days yet still not reply.

To be honest, if you can find another reliable tech support inventory software even if they do not have as much capabilities but they provide way better support I say go for it. Don't be locked into Cin7 by setting up an account making it difficult to move away when issues rise up.

I enjoyed my session with Setu, on the Solutions Architect team. He has worked with the company for a long time and knew exactly who to get me in touch with and what questions to ask. I look forward to working with him on sizing up our operations.

Setu and the Cin7 team went above and beyond to help find an issue with our integration between Core and Xero. Thanks so much Setu.

Monika Harlalka is excellent! She helped me through the onboarding process and through any issues that arose as I'm learning this software. She is knowledgeable and takes the time with you to determine the best solution for your business. I highly recommend working with her and Cin7. It has been a good experience and the support has been available throughout. They are quite responsive.

Setu was very helpful and knowledgable during our call, and Cin7 has been great for helping our business in its growth and operations.

I had a schedule call with Setu, one of the solutions architect members and we got into more detail uses of CIN7 and the call went excellent, Setu was very attentive to my business needs and answered all my questions and concerns,

Nathasha is always at the end of an email or virtual meeting if we need her and her expertise, patience and humour is always greatly appreciated. Thank you for everything you do to help us Natasha :)

We got introduced to Cin7 Core last November when I signed up as Operations Manager for this job, I need to find a suitable ERP system to be implemented to complete the supply chain management. I have never regretted the choice I made and our small team are very happy about the easy to use, out from the box softwares with loads of expanding possibility.
Our onboard specialist is Dawn Martenstyne, we are lucky to have her because she worked with the customer who's distributing the same branded product as but in another region, which helps heaps to speed up our setup process.
Dawn also demonstrated a lot of integrations and functions we could implement in 6 months or more usage of Cin7 Core that could benefit our operations and improve efficiencies, we really lookforward to that too!
Over all, Cin7 Core is a well established ERP system which is suitbale for small to medium enterprises with big potentials to grow!

We decided to cancel Cin7 after paying roughly $10,000 per year for the software.
The problem is not the cancellation itself, but the process. Cin7 attempted to force a call as a prerequisite to cancelling the subscription, despite clear written notice from the business owner and final decision-maker. This feels like a retention tactic designed to create friction and delay rather than a legitimate contractual requirement.
As a business customer, my time is valuable. Requiring a call after a clear written cancellation request is unnecessary, disrespectful, and borderline abusive. A decision to cancel is final; a call does not change that.
If you are considering Cin7, be aware that offboarding is not frictionless and may involve pressure tactics at the end of the relationship. Software vendors should be judged not only by how they onboard customers, but by how they let them leave.

Absolutely non-existent customer service. We have been being charged for an AI upgrade for months and despite numerous attempts to remove it, include multiple tickets, we cannot even get a response. There is no phone number, tickets take weeks to be responded to and are then closed even though the issue remains. Reporting is dismal. Functionality is meh. After a year with Cin7 I totally regret choosing them. Stay away from this overpriced and under-supported app.

Abinesh was great and helped us resolve 2 tickets in just 1 meeting.

I always find Abinesh to be incredibly friendly, patient, and helpful every time I’ve needed support. He explains things clearly and takes the time understand any issues. Even when a resolution isn’t immediate, I feel reassured and completely confident that the problem is in safe hands with him. Truly excellent service - thank you, Abinesh!

Abinesh is so incredibly helpful and responsive. Whenever I need support to tackle a simple problem or a more complex issue with a workflow in Cin7, Abinesh will look into how to solve it. And if he doesn't know, he'll say that but seek out a solution from the team. Stellar customer service from this guy!

We had the pleasure of dealing with Abinesh, who impressed us with his professionalism and deep knowledge of the product. He handled our queries and challenges with great efficiency and patience, ensuring that everything possible was addressed. Although not all issues could be fully resolved due to pending development work, his proactive approach and clear communication made the entire experience a positive one.

We had an excellent experience with Cin7 support, thanks to Abinesh. He was incredibly knowledgeable and patient, taking the time to thoroughly explain and walk us through areas we were struggling with. What really stood out was how he went the extra mile to investigate further, ensuring we fully understood the correct processes to follow. It’s rare to find such dedicated and professional support — we couldn’t be happier with the help we received. Highly recommend Cin7 and a big thank you to Abinesh for his outstanding service!

Abinesh Jayarajan was able to quickly explain complicated workflows in Advanced Manufacturing and Co-Manufacturing.

Cin7 Core is capable of handling very complicated manufacturing and inventory requirements. At the same time, it is easier to use than larger competitors.

Cin7 offers great support for Partners especially, and Abi is a great example of this.

Overall, Cin7 Core has been a great fit for our business. The system meets our needs well - it’s straightforward to use without being overly complicated, and it offers strong functionality across the board. Our onboarding specialist, Dawn, was fantastic to work with and made the entire implementation process seamless. We’ve only just scratched the surface of what the platform can do, but we’re really happy with both the level of service and the system itself.