Cin7 Core  Opiniones 

Our company purchased the Focused Package for Cin7 Core's implementation process.

First things first—I would DEFINITELY use some sort of implementation guidance. You don't know what you don't know and Cin7 is quite the rabbit hole, so don't underestimate it. The juice was definitely worth the squeeze. Our Cin7 implementation consultant, Lankani, was fantastic. She was very responsive and did an excellent job at explaining seemingly complex concepts in an easily digestible way. She was also quick to provide further guidance after the go-live implementation date. We had a couple hiccups once we gave everything the green light and she was quick to offer feedback, answer questions, and continue guidance in a timely manner.

Overall it was a great experience. The product itself is very robust and it's perfect for a growing company such as ours. When set up correctly, this product can be a game changer to your business!

Our company has for the first time moved to an inventory management system. After a lot of research, we settled on Cin7 Core. We have been using this system now for about 2 months and find the setup absolutely suits our business needs. The ability to control stock in multiple warehouses, products with multiple pricing tiers, purchase orders, sales orders, and stock reordering all in one place has been a game changer. This system does everything that our business needs. A huge thank you to Dawn Martenstyne who was our onboarding/trainer. Dawn covered all of our questions with ease and made the whole training process very smooth. Everything was explained in a way that made it easy to follow.

Setu Dani was very helpful in our zoom meeting today

Stay away and look for other much more capable systems.
Pricing - they upped our pricing several times in the last 5 years and they provide better pricing on their website. But because I am a legacy customer I need to pay more because...they store our data? They just sent another price increase notice which will put the price at more than 200% increase in 5 years. They keep adding half baked features maybe to try and justify the price increase that we never used.

Reporting - you cannot have a report on Ordered amount - Invoiced amount - Left to invoice. Instead you need to download and combine reports trying to figure this out.
Woo integration - untouched for few years already. If you have a new product and you want to sync it with Cin 7? Cin 7 will sync all your Woo inventory - remove any customization you did in Cin 7 to your product list. Things like HS codes will be removed, categories will be removed, any sort of edits you did in Cin 7 are gone - and they support 1 category per product while Woo allows multiple.
Their support used to be much better before the purchase with an official whatsapp chat which is now dead. I talked about these issues with them multiple times and every time they just want another call - then they can't answer any questions during the call - they open a ticket to escalate the problem - and then when they don't have a solution they just close it.

After a long time of researching which platform was the right one for us, we landed on Cin7. It was a huge job getting us onboarded, and I wanted to thank Dawn Martenstyne for being such a fantastic and patient support for us while we got there. She has truly made this a great experience and has exceptional customer service skills. Always getting back to us in a timely manner and being so knowledgeable on the system. We are still very new to the system, so I can't speak much on it just yet.

Ms. Pubudika Thathsarani was very quick in responding and provided supportive assistance to our login issues for Cin7. The issues were resolved, and we appreciate her support very much!

I submitted my request with a handful of different issues the the support from Pubudika Thathsarani was able to solve all of my problems. Very helpful

Cin7 Core completely leveled up both our inventory and accounting functionality! We experienced some initial issues with the Chart of Accounts mapping, but Mark, a member of the Solutions Architect Team, walked us through the problems in a few short hours. Customer service was top-notch during the initial setup.

- Jeff, May Lindstrom Skin

There are a lot of reviews on this product I simply can not believe are genuine. The company does not care about customer service, the platform is barely functional and a huge number of its systems dont work or work so poorly they may as well not be there. On top of this, they just slogged us with a 13% price rise while making no improvements to the myriad of issues we raised.

If I had my time again I would never implement this software. Find a smaller company who cares about making you happy.

Big shoutout to Dawn Martenstyne for making my onboarding with Cin7 POS such a breeze. She was super helpful right from the start—walked me through everything, got me set up, and even helped me out when I ran into a few issues. Honestly, I would’ve been stuck without her!

She really knows her stuff and made the whole process way less stressful. Can’t wait to keep going with the next part of onboarding. Thanks again, Dawn!

Setu Dani was great. I read some of these reviews saying customer support is terrible, but every time we need any assistance, we can set up a meeting and get the issue fixed right away. Setu did a 3-month check-in and was very knowledgeable, and gave us some more insight on how we can improve how we do things inside Cin7.

Mark was fantastic! We were having a lot of issues because of a not-so-perfect initial setup. Mark went above & beyond to help us pick apart the issues, find solutions, and work towards a better setup. He was very kind, responsive, and respectful. He was patient with us while we asked about 100 questions! Mark's new support team is a huge add to cin7.

CIN7 Implement Team just finished a special project for us - to change CIN7 Base Currency. Under their help, a new CIN7 account is opened and most historical transactions are kept which is invaluable for our sales team.
There are difficult times during the process. The managers are able to adapt and reorganise the resources. It has taken longer time to finish the project. But it is well worth in the end.
After trying different Inventory systems, we find CIN7 is the best, linking with Xero flawless.

Suwashini Rajandran was patient and knowledgeable. She gave clear instructions and steps to follow and our issue was resolved.

We have been using Cin7 for a couple of years and were needing a health check on how we use the system to ensure we were using it to its full potential. Mark was incredibly helpful and walked us through all adjustments he suggested. I'm super glad for all his help and suggestions he made to us

Tried multiple times to talk to customer service with tickets.

Everytime it gets ignored or left for weeks.

They are no longer interested in helping.

Having used Cin7 for a little over a year we needed further help understanding a few things. We were offered a meeting with Mark Dessanayaka. He was able to explain everything in more detail and show us on our shared screen how to fix a couple of problems we had encountered. I wont hesitate to get in touch with Mark, Solutions Architect for any further questions we may have.

Atulya was great working with our super tight timeline

Shuaib, our onboarding specialist is extremely patient and he is able to explain and guide us through the onboarding process in a simple and straightforward manner. Thumbs up!!!

Abi has been amazing and patient with us, we feel like we now have someone who can give us that personal service. He is very knowledgeable and passed on a lot of tips and advice.

Thank you.
Lyddia Pearson