Decathlon IrelandOpiniones 

Went hiking with Decathlon team today in “HOWTH “and it was amazing . Meeting new people and walking in the rain 🌧 was a great experience.Graham and team were amazing . Love to do more of hiking with Decathlon team in the future 😊. Thanks

Terrible website. Can’t go back a page and no way to checkpoint. In 2023 it’s ridiculous

Missing Item in the order. Replaced the missing something I didn’t order. Horrible experience, would not order again.

Keep well away from ordering anything like a bike.
I ordered a month ago and they can't find it between decathlon and the courier company.

Their stuff is absolutely rubbish. Bought a simple exercise band. Is made of some hard cheap rubber. Useless.

Was only making a return but the Assistant (Helen) helping me could not have been more helpful - smiling and really pleasant.

I ordered 3 items online, unfortunately decathlon cancelled one of the items, refund was back in my account next day, the other 2 items were at my door in less than a week, I also contacted customer support and they replied within a couple of hours.
Good quality items at a very decent price.
My only criticism is I think the postage charges are a little on the high side but apart from that im very pleased with the service and products and will definitely be ordering online from them again.

Brought a bike for Xmas for my daughter, it arrived with a large hole in the box and bolts to connect front wheel missing.

I emailed and rang numerous times but got no response. Messaged on FB messenger got a brief response saying I need to bring bike to the store. I already paid an additional 20 euro for home delivery, and am only asking for the missing part of my delivery to be delivered.
I do not drive and have no way to get an incomplete bike to their store. It would be so easy to put bolts in an envelope and post them, but they do not care. I am now being ignored on messenger also. I have politely asked and explained the circumstances.

I now need to find bolts elsewhere,will never order from them again. If they could even respond and tell me the bolt size that would help, but the customer service is really terrible.

Mistakes happen but they have no interest in helping or fixing them.

I do not recommend to anyone.

TERRIBLE - do not use

Paid €6 delivery, it was delayed, wrong product sent - Christmas delivery cut off now past. Was told only way to get product pre Christmas was to collect last bike myself in store. Went today and told no bike there for collection it’s out for delivery. It is not.

Horrific customer experience - didn’t even refund delivery until I asked. Would not recommend to any one.

Good selection of items. Mens trouser sizing is completely off. I ordered two sets of trousers and they were very small and no crotch space. Also, be careful when requesting a digital receipt. Machine times out and never received it.

Website is not very clear when ordering plus it’s very long for delivery. Ships from somewhere in Europe not Ireland.

Luke in Workshop was amazing! sooo helpful and payed attention to details and went extra mile to help

Luke installed our bike locks for three of our electric scooters and he did a great job. Very friendly attitude and for a very reasonble price. I highly recommend his services to other customers who need help with fixing their bikes or scooters.

Decathlon is great. You can always rely on them to be good value. The waterproofing isn't quite as good as some of the high-end brands but it is often a quarter of the price or less, so far more affordable.

I ordered some walking boots and walking poles. Boots are great, really comfortable and a very reasonable price. The walking poles were cheaper than other sites I looked at too.

I read all the bad reviews about delivery. My experience was good. I live in Ireland, I ordered on November 5th and my order arrived on November 15th.

I would like to complain about the delay in the delivery of my order.
On the 8th October, I placed an order through the website and paid for the delivery, but still have not received the paid goods. Latest estimated delivery day has been passed.

I emailed Decathlon customer service last week and they didn't give me any information about my order and when I can get it. I'm still waiting for.

If my order is not delivered within 7 business days, I will complain to the Consumer Protection Commission.
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And yes, I will never buy anything online from Decathlon again.

I ordered a weights bench from the Ireland store and it has been 23 working days (1 month) and still no sign of it. All support could do was say it was shipped from the Germany warehouse but no idea when it will arrive. Wont use them again.

Pathetic customer service. Ordered a jacket, zip came broken. Have to post back to store, don’t cover return post. If as a company you post faulty goods, be professional and make it easy to return them. Really poor customer service

Ordered a few bits 19 working days ago. Have been in contact with the online order department and also the delivery contractor. Have been told it would arrive today but still no sign of it… very very bad service! Will never order again!

Delivery takes way too long to be competitive. I love their stores in France but 2 weeks is a crazy leadtime. Ignore the 6 working day guideline on their website! It takes two weeks.