Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Ver más
La empresa ha respondido
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Ver más
La empresa ha respondido
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de decoración e interiorismo
- también en la categoría
- Fabricante de pinturas
- Tienda de artículos para el hogar
- Tienda de hágalo usted mismo
- Tienda para la reforma del hogar
Escrito por la empresa
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Información de contacto
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Reino Unido
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Excelente
423 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Incredible customer service
I don't normally leave reviews but the customer service I received was incredible so here I am! I ordered two colour matches from DCO and was super happy with one but had issues with the second (no one's fault just a variance in the colour match). Helen went out of her way to rectify this for me. Would 100% recommend to anyone to order paint from here, as I will do in the future.
15 de julio de 2026
Opinión espontánea
Helen is a legend
Helen is a legend. Something - totally out of Decorating Centre Online's control - went wrong with my order and the service to put it right was nothing short of exceptional. Amazing customer care, will 100% be using again.
14 de julio de 2026
Opinión espontánea
Highly recommend 5*
The company had just the paint I needed to complete a project I’m doing . It was a good price in comparison to other sites. I spent enough to get free postage which arrived within 2 days. I also received a lovely “thank you for your purchase “email from Hellen. Highly recommend this company for all your decorative needs
9 de julio de 2026
Opinión espontánea
Excellent service and good price
Excellent service and good price, delivered the next day by DPD (easily the best delivery service in our area). Will definitely use again and great to support a UK based small business. What's not to like.
25 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Nicholas,
Thank you so much for your fantastic review! We're delighted to hear you were happy with both our prices and the speedy next-day delivery. It's especially great to know DPD provided the reliable service you've come to expect.
We really appreciate your support for our small business, it means a lot to us. Thanks again for choosing us, and we look forward to serving you again soon!
Decorating Centre Online 🏡
Great service and products
So convenient. Just the paint I needed at a very good price and it was delivered the next day, very well packaged.
25 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Amanda,
Thank you for your fantastic review! We're so pleased to hear you found exactly the paint you needed at a great price. It's great to know your order arrived the very next day and that the packaging met your expectations too. We really appreciate your feedback and look forward to helping you again in the future!
Decorating Centre Online 🏡
Exceptionally quick service
Exceptionally quick service, definitely recommend and definitely use again
23 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Sheilagh,
Thanks for the positive review! We really appreciate your support and looking forward to helping you again soon!
Decorating Centre Online 🏡
Respuesta de Decorating Centre Online
Hi Mike,
Thank you for your review! We're pleased to hear that your first order went smoothly and that everything met your expectations. We appreciate you choosing us and look forward to serving you again in the future. Thanks for your support! 😊
Decorating Centre Online 🏡
Fantastic service delivered so quickly…
Fantastic service delivered so quickly and the web site is so straight forward when you want to actually have it mixed to your required colour. And I tested the colour match next to the original brands tester and it is identical. So will definitely use this company again and very soon. Would definitely recommend.
10 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Trish,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and that your colour match was identical to the original brand's tester. Providing a fast, straightforward service and accurate colour matching is exactly what we strive for, so it's great to know we delivered on both.
We really appreciate your recommendation and look forward to helping you with your next project very soon. Thanks again for choosing us!
Decorating Centre Online 🏡
Great company
Great company, customer service really helpful. Highly recommend
11 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Kamila,
Thank you for your kind words and recommendation! We're delighted to hear that you had a positive experience with our customer service team. Providing helpful, reliable support is something we take great pride in, and your feedback means a lot to us. We appreciate your support and look forward to serving you again in the future.
Decorating Centre Online 🏡
Great products and delivery with decent prices
Sent the correct item I ordered, love the dulux heritage range of colours and the paint is lovely to use. It was the colour match and matched a velvet Matt version I’d already used very closely. Which is great seems it’s eggshell so a different finish.
Won’t hesitate to use again as was cheaper then the dulux centre down the road.
Very pleased.
Arrived when they said it would, well packaged.
Thank you
1 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Antony,
Thank you for your lovely review! We're really pleased to hear you're happy with the colour match and that the Dulux Heritage range worked so well for your project. It's great to know it paired closely with your existing finish and that you were pleased with the price, delivery, and packaging too.
We really appreciate your support and look forward to your next order 😊
Decorating Centre Online 🏡
Lost £200 due to a 3 days delay in delivery
We ordered about £200 of paint to redocarate our livingroom. The order was placed on Mon evening with a next day delivery option, but it only arrived on Fri due to issues with delivery. The tracking info would show the parcel due for delivered "tomorrow"; however, the parcel would not arrive, and the delivery date would shift by one more day. On Wed, one of the 4 items we had ordered arrived, but no idea what had happened to the other 3.
We were meant to leave for holidays on the Fri, and had arranged for the decorator to do the works while we were away. As the remaining items had not arrived by Thu night, and as the tracking info were so unreliable, our only option to ensure the decoration could start on time was to buy paint from a local decorating centre.
The DCO items were eventually delivered on Fri 13:00, when we had already left. One of the items was still missing.
Overall, due to a 3 days delay in the delivery, we ended up paying over £200 for paint that we will not use and can't be returned as it was color match. So far, neither DCO nor DPD has taken financial responsibility for the delay.
My recommendation is to place your order at least 1 week before (especially if you are using color match which cannot be returned) to account for situations like ours, where the parcel is lost and nobody will take responsibility for the delay.
When we notified abiut the delay, the DCO customer service has been very responsive and tried their best to chase the delivery company. However, we receiced no reply to our complain and (even partial) refund request.
5 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Salvatore,
Thank you for taking the time to share your experience, and we're very sorry for the issues you encountered with the delivery and the inconvenience it caused to your decorating plans.
We’re glad we were able to work with you and reach a resolution you’re happy with. We really appreciate your patience while this was being sorted, and your feedback has been shared with our team and delivery partners to help prevent similar issues in future.
Thank you again for your understanding and for giving us the opportunity to put things right.
First rate service
First rate service. Every step of the process was efficient, a professional company. I will buy from them in the future. Many thanks to all those staff in the chain, you are appreciated.
2 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your kind words and wonderful feedback Chester. We're delighted to hear that you found every step of the process efficient and professional. Providing excellent service is something we take great pride in, so it's especially rewarding to know that our team's efforts have been appreciated.
We'll be sure to share your thanks with everyone involved. We truly value your support and look forward to serving you again in the future.
Decorating Centre Online 🏡
Great products and service
We are so glad we found this website. Was trying to look everywhere for a small can of Dulux white trade paint, couldn’t find anything smaller than 2.5L, but we only needed it for a few little touchups on our rental. We were really happy to stumble across DCO’s website where we were able to find a 250ml can. Parcel was well-packaged and sent quickly, and the price was really fair! We are very happy with our purchase and highly recommend!
4 de junio de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you for your fantastic review. We're so pleased you found exactly what you needed for your project. We know it can be difficult to find smaller paint quantities, so it's great to hear that our 250ml option was the perfect solution.
We're delighted that you were happy with the pricing, fast delivery, and secure packaging. Your recommendation means a lot to us, and we're grateful you chose us. We hope to be able to help with any future decorating projects, big or small.
Decorating Centre Online 🏡
It was the first time that I’ve used…
It was the first time that I’ve used the DCO and I’m impressed. It was easy to order the paint and it was delivered promptly in extremely robust packaging.
I’ll definitely use them again
14 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your wonderful review Nigel! We're delighted to hear that your first experience with DCO was such a positive one. It's great to know that you found the ordering process straightforward and that your paint arrived promptly and securely packaged.
We really appreciate your feedback and are thrilled to hear you'll be using us again. We look forward to helping with your future decorating projects.
Decorating Centre Online 🏡
Fantastic customer service!
Fantastic customer service! Ordered the paint, arrived next day and was really well packaged. I ordered the Sadolin Superdec colour matched to a Farrow and Ball and the match was phenomally close to the original. Paint was very competitive in price - another store had the same for £20 more. I'll certainly be purchasing from you again.
18 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Michelle,
Thank you so much for your fantastic review! We’re delighted to hear you were pleased with the service, speedy delivery, and packaging. It’s great to know the Sadolin Superdec colour match was so close to your chosen shade, and that we could offer such competitive pricing too.
We really appreciate your support and look forward to helping you again with your next project!
Decorating Centre Online 🏡
Simple solution to having paint next…
Simple solution to having paint next day!
Neatly and safely packed.
But most important is the value for money - a local decorating supplier wanted to charge almost double the price for the same colour mix paint !
Very happy customer!!
15 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you so much for your fantastic review! We're delighted to hear your paint arrived quickly, safely packed, and at such great value. Saving our customers money without compromising on quality is exactly what we aim for. Enjoy your decorating project, and we look forward to helping you again in the future!
Decorating Centre Online 🏡
Great service and the colour was…
Great service and the colour was perfect. Fair price and kept updated throughout. Will definitely use again.
26 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Alison,
Thank you for your lovely feedback! We’re delighted to hear the colour was spot on and that you were happy with the overall service and pricing. It’s great to know the updates kept you informed throughout as well. We really appreciate your support and look forward to helping you again in the future!
Decorating Centre Online 🏡
Outstanding Service, Fast Delivery & Professional Support
I recently needed paint and decorating supplies for a new project and came across DCO Decor
. Before placing my order, I called the company with a few questions in mind, and the lady I spoke to on the phone was extremely energetic, professional, and genuinely helpful. She took the time to explain everything clearly and made me feel confident about ordering from them.
Even though the company is quite far from my area, my order arrived surprisingly quickly. Everything was packaged very securely and professionally, which immediately showed the level of care they put into their service.
I also want to mention the delivery driver, who was very polite, respectful, and arrived exactly on time. These days, good customer service from start to finish is rare, but this company really impressed me.
Excellent experience overall — professional service, fast delivery, great communication, and quality packaging. I will definitely be using them again for future projects and highly recommend them to others.
9 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you so much for taking the time to share such detailed feedback. We’re really pleased to hear that your experience from first contact through to delivery was so positive. It’s especially great to know our team was able to give you clear, helpful advice and that your order arrived quickly and well protected, even with the distance involved.
It means a lot to hear you’d confidently recommend us and plan to use us again for future projects. We look forward to helping you next time!
Decorating Centre Online 🏡
Speedy delivery and discount on the paint
Website easy to navigate, options for a fast delivery, discount on the paint i wanted compared to other suppliers, paint arrived the next day. Will definitely use again.
1 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you for taking the time to leave a review! We’re really pleased to hear you found the website easy to use and appreciated the delivery options and competitive pricing. It’s great that your paint arrived quickly. We truly appreciate your support and look forward to helping you again in the future!
Decorating Centre Online 🏡
My go to place for everything
My go to place for all paints and equipment, highly recommend
1 de mayo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Sean,
Thank you for your continued support and recommendation! We’re thrilled to be your go-to place for paints and equipment. It means a lot to us, and we look forward to helping you with many more projects ahead.
Decorating Centre Online 🏡
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.