Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Ver más
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Consulta las opiniones de los clientes
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Ver más
La empresa ha respondido
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Ver más
La empresa ha respondido
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de decoración e interiorismo
- también en la categoría
- Fabricante de pinturas
- Tienda de artículos para el hogar
- Tienda de hágalo usted mismo
- Tienda para la reforma del hogar
Escrito por la empresa
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Información de contacto
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Reino Unido
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Excelente
423 opiniones
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Excellent, friendly family run business.
I have been shopping with this family run company for a long time. If I ever have an issue, it is dealt with promptly. The customer service is top notch A1++, and always a friendly reply to every message I have. Need a recommendation for anything, it's no problem. They are always there to help, especially with the videos from Helen to help along the way. I wouldn't go anywhere else for my paint, as I know the service from start to finish is going to be the best ever.
1 de mayo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Nicki,
Thank you so much for your continued support and this truly lovely review! It means the world to us to hear that our service and advice make a difference. We’re so glad Helen’s videos have been helpful too. We love sharing our knowledge to make decorating a little easier. It’s customers like you that make what we do so rewarding.
Decorating Centre Online 🏡
Asked for advice on types of paint for…
Asked for advice on types of paint for specific job, advice was excellent and really happy with the paint. Lovely team of people. Will certainly use again
23 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Joanne,
Thank you for the lovely review! We're so pleased to hear our team could provide helpful advice and that you're happy with the paint. It's always our goal to make sure you get the right product for the job, and it's wonderful to know we hit the mark. We look forward to helping you again in the future!
Decorating Centre Online 🏡
Splendid online ordering experience.
Ordered 6 tins of paint on Wednesday confirmed same day, arrived on Friday tracked all the way. What was so good about this was that I had previously ordered the same paint from another company online. That order was confirmed, the money was taken from my card and then all went quiet. In spite of phone calls and emails to them to which there was no response after a week. Such a difference!
9 de mayo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi John,
Thank you so much for taking the time to leave a review! We're really glad to hear your experience with us was smooth and reliable, especially after the frustration you had with the other company. We know how important it is to receive your items quickly and be kept informed every step of the way, so it’s great to know we delivered on that. Thanks again for choosing us 😊
Decorating Centre Online 🏡
Issue was quickly resolved
I had an issue with my order, the color match wasn’t the same as the tester pot I had previously had. Nightmare! However the Decorating Centre Online were brilliant at sorting it out. They responded quickly to my email cry for help, and after sending a couple of photographs they rushed a new order over to me. Brilliant customer service. Thank you.
19 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Sam,
Thank you for your amazing review. It's always fantastic to hear when our team is able to swiftly resolve any issues, ensuring that our customers are well taken care of. We're delighted that we could make that happen for you 😊
Decorating Centre Online 🏡
Excellent prices, excellent service
Excellent prices, fast delivery. Item arrived expertly packaged. So pleased to have confidence to support a small business. Will definitely order from them again👍
25 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you so much for taking the time to leave us such a lovely review! We really appreciate hearing our customer's thoughts and it is great to hear that we are on the right track! We look forward to seeing you again!
Decorating Centre Online 🏡
Great service
Great service, we're able to price match and deliver next day. Would definitely use again, highly recommended.
22 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Gareth,
We just wanted to let you know how much your review means to us here at Decorating Centre Online. We always strive to provide the best service, so hearing that you had a great experience truly brightens our day! We hope to make your next visit just as positive 😊
Decorating Centre Online 🏡
Fabulous service..highly…
Fabulous service..highly recommend..quick delivery and returns procedure very efficient and prompt..no stress whatsoever!!
Thank you all
16 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your fabulous review! It's wonderful to know everything was stress-free for you, that’s exactly what we aim for!
Decorating Centre Online 🏡
Experts!
Asked for recommendation on paint colours for a half height wall and couldn't be happier. Lots of options given and my daughters room now looks beautiful! An expert in their field - thank you!
16 de diciembre de 2024
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your lovely review! We're thrilled to hear that you're happy with the paint colour recommendations and that your daughter's room looks beautiful. If you ever need more advice, we’re always here to help! 😊
Decorating Centre Online 🏡
Terrible customer service
Spent thousands with them this year, but if you have an issue they are too incompetent to resolve it. Had a few issues and 50 emails later it’s still not sorted. Customer service has cost them me as a customer
1 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you for taking the time to leave us some feedback. We’re really sorry to hear that you feel this way.
We’ve looked into our records, and the latest contact we received from you was on the 1st of April, where you kindly thanked us for resolving the issue. If there’s anything else outstanding or any further concerns you'd like us to address, please don’t hesitate to get in touch, we’re here to help and want to make things right!
Great experience with DCO
My experience with DCO has been excellent. I emailed them to see if they could colour match particular paint colours and not only could they do it but the paint was sent out very quickly that I was ahead of schedule to decorate.
I’ll certainly be purchasing more paint in the future.
18 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your lovely feedback! We're really glad we could help with the colour matching and get the paint to you quickly, being ahead of schedule is always a win! 😊
We look forward to helping with your next decorating project. Thanks again for your support!
Decorating Centre Online 🏡
Excellent family run business.
Excellent family run business.
Online ordering was easy, items superbly packed and delivered quickly. An added touch was the personal note from the business owners.
Highly recommended and will definitely use again in the future.
28 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It means a lot to our team to know that the little touches, like our personal note, made a difference. We truly appreciate your support and look forward to serving you again in the future! 😊
Decorating Centre Online 🏡
Quick delivery, good price and the right packaging for products delivered.
Before I'll begin my review I want to thank you.
Quick delivery
Great way of packaging
Good variety of products
Easy steps to find and to order the materials you need.
Good prices
I recommend Decorating Centre Online
2 de abril de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your kind words! We're delighted to hear that you were happy with our delivery, packaging, product range, and pricing. We truly appreciate your recommendation and look forward to helping you again in the future! 😊
Decorating Centre Online 🏡
Incorrect Stock
Happy to take money, but didn’t have the correct items in stock. Would not recommend.
30 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thanks for taking the time to leave a review! We're sorry you feel this way. Your order was placed from our clearance section, where stock is limited, and mixed batches are sometimes unavoidable. We did our best to resolve the issue by offering a discount, but as that wasn’t suitable for you, we issued a full refund. We appreciate your feedback and are sorry for any inconvenience caused.
Mixed experience with Decorating Centre…
Mixed experience with Decorating Centre Online. The paint quality is generally good, and their advice helpful, but customer service fell short when resolving a problem with mismatched paint. Quick delivery and reliable packaging were positives. However, refusal to address legitimate concerns left me disappointed. They have potential but need to prioritize better issue resolution.
6 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We're glad to hear you were happy with the paint quality, delivery, and the advice you received.
We’ve had a look and can’t see any record of you getting in touch with us regarding the issue with mismatched paint. If you could drop us an email or give us a call, we’d really like the opportunity to look into this properly and see how we can help.
Thanks again for your feedback.
Amazing service again
Amazing service again, I had repair work to do before decorating, I was given such good advice via instagram messaging. Quick responses too
My order was well packaged and delivered within a few days. Super impressed, thank-you again
20 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for taking the time to leave us such a lovely review! It's great to hear that the team were able to offer advice via Instagram and that your order arrived well packaged and quickly! Please let us know if there is anything else we can help with!
Decorating Centre Online 🏡
Amazing service 10/10
Amazing service, quickly answered my questions, price match 1 cheaper product, delivered fast and safe 10/10
29 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
We just wanted to say a huge thank you for sparing the time to share your review with us! Your feedback means the world to us and it's incredibly motivating to know that we're hitting the mark in making your experience with us the best it can be 😊
Decorating Centre Online 🏡
They colour matched my farrow and ball…
They colour matched my farrow and ball paint perfectly and gave such thorough advice on what finishes would be great to colour drench my bedroom. Highly recommend.
24 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thanks so much for taking the time to leave us a review! Our entire team puts in a lot of effort to make sure our customers are happy, and having amazing customers like you makes it all worthwhile. Thank you once again, and we can't wait to have the opportunity to serve you again soon 😊
Decorating Centre Online 🏡
Absolutely fantastic company
Absolutely fantastic company. Good old customer service at its best. They give fantastic advice and we wouldn’t consider shopping anywhere else for paint.
28 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your kind words! 😊 We're delighted to hear that you've had such a great experience with us. Providing excellent customer service and advice is what we strive for, so it means a lot to know it’s appreciated. We look forward to helping you with all your future paint needs!
Decorating Centre Online 🏡
They colour matched the paint I wanted…
They colour matched the paint I wanted absolutely perfectly. Delivery was exactly when it was predicted and I was kept updated at every stage. One of my tins arrived damaged and they were very quick to apologies and offer and resolution. Great customer service and great quality paint. I still have a whole house to decorate and will be ordering more.
7 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your wonderful review! We're so pleased to hear that you were happy with the colour match, delivery, and our customer service. We appreciate your understanding regarding the damaged tin and are glad we could resolve it quickly for you. Looking forward to helping you with the rest of your decorating!
Decorating Centre Online 🏡
Kitchen renovation
From start the finish the customer service k received was impeccable. DCO couldn’t have done more to help me out make decisions and giving all their top tips and advice. Literally couldn’t have done my kitchen renovation without them
14 de febrero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your amazing review! We're absolutely delighted to hear that our team could support you every step of the way with advice and top tips. It means a lot to know we played a part in your kitchen renovation! We truly appreciate your support and would love to help with any future projects.
Decorating Centre Online 🏡
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