Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Ver más
La empresa ha respondido
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Ver más
La empresa ha respondido
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de decoración e interiorismo
- también en la categoría
- Fabricante de pinturas
- Tienda de artículos para el hogar
- Tienda de hágalo usted mismo
- Tienda para la reforma del hogar
Escrito por la empresa
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Información de contacto
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Reino Unido
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Excelente
423 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Plenty of options for paints and…
Plenty of options for paints and accessories. Prompt delivery. I Made an error with my delivery address and DCO sorted my mistake without fuss. Thank you
20 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your kind review! We're so glad to hear you were happy with our range of products and prompt delivery. Mistakes happen, and we’re always happy to help. We appreciate your support and look forward to serving you again in the future. 😊
Decorating Centre Online 🏡
Great every time
Several very satisfactory orders from DCO. Postage is always prompt and customer service is fantastic. A great range of paint available - we can always get what we want.
26 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your fantastic feedback! We're thrilled to hear you've had such a positive experience with us. It’s great to know that our prompt postage, customer service, and wide range of paint have met your needs. We truly appreciate your continued support and look forward to serving you again soon!
Decorating Centre Online 🏡
Lots of choice and excellent customer…
Lots of choice and excellent customer service!
26 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the variety and experienced great customer service. We’re always here to help and look forward to serving you again soon!
Decorating Centre Online 🏡
Very good customer service
Very good customer service. I had a problem with an order which was dealt with quickly and effectively. Excellent customer care.
24 de febrero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you for your kind words! We’re so glad to hear that we were able to resolve your issue quickly and effectively. Providing excellent customer care is our top priority, and we really appreciate your feedback.
If you ever need further assistance, we’re always here to help!
Decorating Centre Online 🏡
Excellent online help and service
Excellent online help and service from several members of the team. Helped me to find the correct colour match paints that I needed.
Thank you
1 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you for your wonderful feedback! We're thrilled to hear that our team could assist you in finding the perfect colour match paints. It’s always our goal to provide excellent service, and we’re so glad we could help.
If you need anything else, don’t hesitate to reach out.
Decorating Centre Online 🏡
Fantastic customer service!
I recently contacted customer service via email after receiving an order with a burst tin of paint inside. I was really well looked after, communication was fast, polite and very helpful. This really is a ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ business!
11 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you so much for your kind review! We're sorry you had an issue with your order but glad to hear our team could resolve it quickly and provide the support you needed. Your 5-star feedback means a lot to us!
If you ever need anything else, we’re always happy to help.
Decorating Centre Online 🏡
Johnson’s trade paint
I didn’t know that there was a store nearby! I contacted them about some paint I was looking for and they replied very quickly!
Very helpful
Very professional
So I will be visiting to pick up some paint as soon as I’m able!
Thank you for your help
3 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you for your kind words! We're so glad we could assist you and that you found our team helpful and professional. We look forward to welcoming you to the store when you're able to visit!
If you need anything in the meantime, just let us know.
Decorating Centre Online 🏡
My mistake rectified immediately!
I placed an order approximately one hour before the cut-off time for next-day delivery. I ordered a matt emulsion and an eggshell, both to be colour-matched. Realising I had put the wrong colour for the eggshell, I contacted DCO, who altered it with no fuss. I received both items the next day, and both perfectly matched the colours I requested. Customer service is always conducted with politeness and understanding.
26 de febrero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you so much for your kind review! We're delighted to hear that your order arrived on time and that the colour match was perfect. It’s great to know our team could quickly assist with your change and provide the service you expected.
We truly appreciate your support and look forward to helping you again in the future!
Decorating Centre Online 🏡
My order went missing and when I…
My order went missing and when I contacted them they responded very quickly and replaced the order. So easy to work with and very responsive.
10 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your feedback! We're sorry to hear that your order went missing, but we're glad we could quickly resolve it for you. Providing a smooth and responsive service is our priority, and we truly appreciate your kind words. If you ever need anything else, we’re always here to help!
Decorating Centre Online 🏡
Excellent customer service and fast…
Excellent customer service and fast responses.
12 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for your kind words! 😊 We're delighted to hear that you had a great experience with our customer service team. If you ever need anything else, we're always happy to help!
Decorating Centre Online 🏡
Paint spillage
I ordered a few tins of paint, when they arrived one was damaged and the paint had spilt into the protective bag. I contacted customer services and very quickly they got back to me offering a replacement with next day delivery. The issue was resolved satisfactorily and quickly, I can’t ask for more
10 de marzo de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you for sharing your experience! We're sorry to hear that one of your tins arrived damaged, but we're glad our customer service team could quickly resolve the issue for you. Ensuring our customers are happy is our top priority, and we truly appreciate your patience and understanding. If you ever need anything else, we're always here to help!
Decorating Centre Online 🏡
Nightmare to deal with
Nightmare to deal with, avoid at all costs!
spent near £3K with this company and missing item costs under £10, no word of a lie near 10 emails and still not sent. customer service is a joke !
19 de febrero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there, thanks so much for taking the time to leave a review. We understand your frustration, and apologise for any inconvenience the missing item has caused.
This situation arose due to a manufacturer issue, but we stepped in as a third-party to help facilitate a resolution. We clearly communicated what was required—an image of the serial number—but obtaining it proved difficult, which sadly delayed the process.
Despite the challenging communication, we remained committed to assisting in every way possible, even in less-than-courteous circumstances. Reviewing the threads it looks like your issue has now been resolved 😊
We have raised this experience with the manufacturer to help prevent similar issues in the future.
If you have any further concerns, we’re happy to assist.
Decorating Centre Online 🏡
“In Stock” has no credibility
Ordered 20L of Johnstone's Perfect Matt in a custom colour for next day delivery - required for the weekend as we are decorating ahead of the floor being installed next week. Several hours later I received and email saying it was out of stock - which I did not pick up until just before 7pm meaning I was now not going to receive my order the following day
I asked them to select an alternative and get it sent out and again received an email saying they can’t select for me as they are none refundable (not really sure what that has to do with it - it’s a colour match so they are going to be as close as they’ll get
Their office is now closed for the weekend and I’m without paint. I’ve requested a refund as this is a poor show of communication - pick up the phone and call next time.
12 de febrero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Luke 👋
Thanks for taking the time to leave us a review. We have reviewed the order and email thread and we apologise again for any inconvenience caused.
I can see that your order for a 10L tin of Perfect Matt was placed at 1:12pm and by 1:25pm we had emailed you to let you know that this base sadly was out of stock. These had been due to arrive on our delivery which arrived at 1pm but sadly these did not come in. We acted quickly to ensure that you were aware of this issue so that you could make an informed decision on your order. As our calls are not recorded we do communicate predominantly via email so that amendments and issues are documented.
I can see that we did offer some alternative suggestions with links to the products for you to take a look at but as we explained we cannot make a decision for you when it comes to purchasing paint, and as we did not receive a conclusive decision from yourself we were unable to proceed with getting your paint sorted.
We will certainly pass on your feedback to the team and we hope that if you decide to give us another try we can make your experience a more positive one.
Decorating Centre Online 🏡
Superb service
Have used a few times now mainly for paint. Recently our order arrived badly damaged with one tin totally unusable. I contacted customer services online, had a response within an hour, and a range of options provided including a full refund. We wanted the paint and the replacement was sent out immediately. For me, the test of customer service is what happens if something goes wrong - and DCO was exceptional. Will certainly use again!
15 de octubre de 2024
Opinión espontánea
Respuesta de Decorating Centre Online
Hi,
Thank you for your amazing review. It's always fantastic to hear when our team is able to swiftly resolve any potential issues, ensuring that our customers are well taken care of. We're delighted that we could make that happen for you 😊
Decorating Centre Online 🏡
Terrible experience
Terrible experience. Sent wrong paint and then took 3 days to correct their mistake, whilst I had to pay for a painter and decorator to sit around. No compensation offered. Avoid.
31 de enero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there 👋
Thank you for taking the time to leave a review, I am sorry to hear that your experience with us was not a positive one. Reviewing the email communications between us I can see that you flagged an issue with us on the 30th Jan, we replied to the email within 1 hour offering a replacement on next day delivery. As we did not get a reply to our offer to replace your paint, we could not proceed with this. As a small business all our paints are mixed to order and therefore we do require firm confirmation prior to mixing paints. Following up the next day I can see that we confirmed your replacement paint and sent this out on a premium weekend delivery to avoid any further delays.
We apologise again for any inconvenience or miscommunications.
Decorating Centre Online 🏡
Issue with samples
Ordered 3 samples from them because their website says "Tiny samples? Forget it. All our samples are full width and cut to approximately 30cm height, so you can get a proper feel for your perfect design." but what they mean is their own brand samples only, so they are charging for A4 samples that you can get for free direct from the supplier.
23 de enero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Lee,
Thank you so much for sharing your thoughts with us, I am sorry that your experience has not been a positive one. We’ll be sure to pass this on to the team! Your feedback is truly appreciated as it helps us at Decorating Centre Online to improve our products and services 💪
Decorating Centre Online 🏡
Brilliant
My first time buying from Dec centre online- a triumph! Fast delivery, great communication, really pleased! My go to for all future decorating dreams…! Many thanks xx
6 de enero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hello,
Thank you so much for taking time out of your day to leave us this lovely review! We're thrilled you were satisfied with our service and fast delivery!
Thank you once again, and we can't wait to have the opportunity to serve you again soon and make all your decorating dreams come true ✨
Decorating Centre Online 🏡
Such a big help on selecting paint…
Such a big help on selecting paint colours and quick responses
15 de enero de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thank you so much for taking the time to leave us a fantastic rating! Our team really enjoys chatting colours and helping our customers find perfect shades for their project.
We really pride ourselves on having a quick response time, so we're so pleased that this was recognised by you! Please let us know if there is anything else we can help with 😊
Decorating Centre Online 🏡
Poor colour matching
I ordered 6l of Johnstones colour matched to F&B Green Smoke. The colour match is significantly darker than the F&B colour and DCO will not issue a refund.
Bad experience all around. Time and money wasted.
30 de noviembre de 2024
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Jack,
Thanks for taking the time to leave a review all feedback allows us to continue improving our services. I am sorry to hear that your recent experience has not been positive.
To explain a little bit about how our colour matching works, our formulas are created in lab conditions and matched to the colour charts, ensuring consistent results every time. The tinted equivalent colours will be within a 10% variance of the colour chart. I can see that the team arranged to have these remixed and tested prior to them leaving us. These were found to be in tolerance to the branded colour chart.
As our colour matched paint is mixed to order we are unfortunately not able to accept returns on this. We do offer a range of colour matched tester pots so that you can try our colour matches before committing to a larger tin.
If there is anything else we can help with please let us know.
Decorating Centre Online 🏡
Amazing staff so helpful
Amazing staff so helpful, really good price and quick delivery highly recommend
1 de octubre de 2024
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Laura,
Thank you very much for sharing your review with us! We're thrilled to hear that our staff have been super helpful and made sure your order was dispatched quickly. If there's anything else we can do for you, please feel free to reach out to us anytime 😊
Decorating Centre Online 🏡
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