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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit. I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sen... Ver más

Valorada con 5 estrellas sobre 5

No complaints from my side! Very speedy service - ordered back end of the week and arrived within 2 working days. Whilst the design tool can prove challenging if you don't know what you want, my desig... Ver más

Valorada con 2 estrellas sobre 5

The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat... Ver más

Valorada con 5 estrellas sobre 5

Beautiful phone case that my daughter absolutely loves! Very durable and image hasn’t faded etc. Easy to use website to design exactly what you want. Also great value for money and fantastic customer... Ver más

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

646 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 28% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Beautiful Case - Can’t go wrong!

The phone case is amazing, even after my own little mess up. One of your employees was brilliant about the whole thing! Customer service was great, i’d made a mistake on phone model and let them know this and asked if i could order a new one and straight away he helped and even gave me a tiny discount to help out!

So quick and easy to design it yourself! And for anyone with little money it’s not that expensive either!

It was an amazing mother’s day gift!

15 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Design with Confidence

The design process was easy to use with a simple and effective website ordering tool. With the resulting phone case coming with superb quality in fit and finish. Great for a personal gift.

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New phone case

Needed a new phone case as old one did not fit my new phone. Found Design my Case online chose a photo of myself and my late husband at the Trevi Fountain in Rome which fitted perfectly. It also means I have a wonderful memory I see every day. Everything was so easy to do and case arrived really fast. Would thoroughly recommend

10 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Issues resolved

Case arrived quickly. I had some issues with my order and requested a refund. I was a little disappointed with the time it took to resolve the matter, but it was sorted.

30 de abril de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I ordered a phone case I have…

I ordered a phone case I have absolutely no issues with at all, but I separately ordered a screen cover on 8th April which I have still not received. When I track on their website they are currently making the item! 🤷‍♀️🤦‍♀️ I have sent emails, tried live chat... which is a joke as there's no one to chat too, and like others have discovered that their phone number is not available. VERY POOR CUSTOMER SERVICE!!!

28 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased a personalised phone case and…

Purchased a personalised phone case and pop socket for my daughter for Christmas. With a month the phone case was unusable as the back had started to peel off from the corner and the photo of our dog on the pop socket fell off.
I had to email twice to get a response and was told to send some photos of the damage which I sent right away. No response. So emailed again 6 days later and was told they are awaiting a response from management and they aren’t sure how both items are in this condition in such a short time, and that the response should be in 24-48 hours. That was on 20th Feb. I’m still awaiting the response 😅
Kind of feel like I’m being blamed for the damage. Not great customer service.

28 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Design My Case very helpful and good quality.

I thought I had an issue with my faux leather Galaxy S23 phone wallet from Design My Case. However, it was my mistake and the chat facility was patient and helpful with this old codger and resolved the issue. Very happy with wallet and the quality of the printed photograph. I recommend it.

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wanted a special phone case made with…

I wanted a special phone case made with my special little dog on it, I searched Google and chose Design my case thank god I did, It's perfect 👌 and I've got my little boy back with me all the time! Absolutely 💯 perfect Thankyou DMC, I've passed your details on to all family and friends

30 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam! Do not buy!

Absolute scammers!! Wish I'd read the reviews before buying a case with them. Still hasn't arrived and I can't speak to anyone at their "customer service" as they ignore the live chat and emails. Phone number doesn't work. Absolute joke. Will be claiming my money back through PayPal.

24 de enero de 2025
Opinión espontánea
Logotipo de Design My Case

Respuesta de Design My Case

Hello Grumble,

According to the tracking information, your order was delivered on 1st February 2025 using our free postage option, Royal Mail 48 Second Class (4 days in total)

I believe we’ve reached out to you on multiple occasions after we could not find any correspondence from you but are yet to receive a response.

Please note that while Royal mail offer a reliable service, it can sometimes take a little longer than usual. The delivery estimates provided are simply estimates and not guaranteed.

If there are still concerns, please feel free to reach out directly. Our live chat is always available from 9 AM to 6 PM, and we’ll be more than happy to assist you further.

Kind regards,
DMC Team

Valorada con 1 estrellas sobre 5

Extremely disappointed

I am extremely disappointed with the product I received. The print quality is terrible—blurry, poorly defined, and clearly low standard. I tried reaching out to customer service, but they didn’t respond despite multiple attempts. Moreover, the mobile number listed on their website doesn’t connect anywhere. A frustrating and disappointing experience. I would not recommend this at all.

23 de enero de 2025
Opinión espontánea
Logotipo de Design My Case

Respuesta de Design My Case

Hello Adrian,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the product. Upon reviewing your order, we found that the image quality uploaded was of low standard, which contributed to the print not meeting expectations. Unfortunately, we are unable to enhance the image quality once it has been uploaded, as this is not part of the service we provide.

We have reached out already and offered a replacement or return, but we have not received any response from you. Additionally, it appears the email address provided at the time of your order was invalid and is unable to accept mail, which is why you did not receive the confirmation email or any other communication from us.

If you'd still like to proceed with the replacement or return, please feel free to contact us directly, and we’ll be happy to resolve this matter for you.

Kind regards,
DMC team

Valorada con 1 estrellas sobre 5

Awful customer service

Received my order which had some errors on it. I contacted customer service and sent photo evidence on 17th December and Im still waiting on them to respond, despite several chasers. Avoid!!!!

16 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't waste your money

Order received in the timescale but it was of very poor quality. Not happy with it I have contacted the company via live chat, email and Facebook message. They never got back to me. Shocking customer service, go and buy a phone case someone else. What a waste of money

15 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Give them a swerve!

No confirmation email...took my money via PayPal. Now they don't answer the phone which is just a Vodafone mobile number and they don't answer live chat...I would swerve this company bug time. No phone case for Xmas.. thanks!

30 de noviembre de 2024
Opinión espontánea
Logotipo de Design My Case

Respuesta de Design My Case

Thank you for your review.

We can confirm that the order confirmation email was sent at the time of purchase and has been re-sent for your convenience. After reviewing our records, we’ve not received any emails or live chat messages from you regarding the status of your delivery.

Royal Mail is currently experiencing high demand during the Christmas season, which may result in minor delays. Rest assured, your order is on its way and should be with you very soon. If you need further assistance, please reply to the email we’ve sent or open a live chat, and we’ll be happy to help.

Your item was delivered on 09-12-2024.

Kind regards,
DMC Team

Valorada con 1 estrellas sobre 5

Design doesn't match case

Bought a new case but the top was missing part of the design. Checked the order photo and it was correct but case didn't match. Tried to contact twice but no response. Disappointing

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use tool, great results

Easy to use interface, wide selection of phone models to choose from, interactive and collaborative tool to apply designs, excellent quality print result all at a fair price - very happy and would definitely use again!

7 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy customer

Easy to use website to personalise the phone case and quick and speedy turnaround- very happy with the case - it’s a great Xmas present.

15 de noviembre de 2024
Opinión espontánea

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